Dinnerly

Dinnerly

 Verifieddinnerly.com.au
Dinnerly
3.5

916 reviews

PositivevsNegative
64% · 585281 · 31%

Reviews

916 reviews
Tash Marie
Tash MariePerth, WA2 posts
  Verified

Game changing

I was cooking the same old recipes, and would pace the aisles buying things I didn’t need. The food is delivered ( don’t have to shop with 2 toddlers, or after work), it’s packaged beautifully, and with ice packs to maintain freshness. The produce is incredibly fresh, and the meat of very high quality.
I cannot believe for $150 I can feed 4 people for a week with the quality of food I receive. The recipes are new each week, and I love how I can easily include a couple of vegetarian recipes-for a break from meat. There is recipes with exotic ingredients like quinoa and pearl barley-which is great to diversify the gut biome and improve your health. Im seriously impressed. Show details
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Woodie
WoodieNew South Wales2 posts
 

Low quality, stale food, would not recommend

Purchased Dinnerly box, the food was stale, veges soft and rotten.
Small portions, would not recommend. Going back to hello fresh Show details
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RHONDA J.
RHONDA J.
 

Absolutely would not use this company again

We have ordered 9 boxes so far but only 3 of those boxes have arrived safely. The other 6 were dumped in our paddock 1km from our house.Our livestock however did enjoy the box of food the incompetent dinnerly driver nicely left out for them.I contacted the company each time this happened was given credit for the next box and assurance this would not happen again so you can only imagine my disappointment that this morning once again the box was dumped in the paddock.And once again we are without food for the week.
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Phil
PhilRed Hill 2603, ACT
 

Can't trust the best before date

Meals are not as fresh as they claim to be. Tried to cook pork that had a Best Before date of 26/9 so thought I had at least 4 days before it would go off. Meat was absolutely rancid and was nauseating when trying to cook it. Had to chuck out the entire meal because of it. Not impressed. Show details
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Debra Benavides
Debra Benavides
 

It is not worth the money,their website doesn't help you if you have a problem

I tried them and only got two dinners,so I canceled.I tried to call them because I couldn't get into my account to down load directions. They did not help so I canceled my subscription with them. They said it was to late ,that I would have to except the box that was coming and pay. I told them that was fine. However that last box was not delivered . I am out my money and product. Not a reputable company. I don't want anyone else getting scammed. Show details
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Karly
KarlyIllawarra, NSW
 

Don’t waste you hard earned money!!!

3 deliveries, every delivery an issue. Rotten produce, rancid meat full of gristle, ingredients missing. Please please please don’t waste you money on this company, go with Hello Fresh. At least their customer service actually care. These people could give two s$&ts Show details
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nicole r.
nicole r.4 posts
  Verified

Terrible service, wouldn't recommend

First box arrived, it had already been opened, no sticky tape on one side, veggies throw about, broken. Contacted customer service didn't hear back till 20 days later. No paper menus, bland boring meals, not worth it in the slights Show details
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Janine P
Janine PAU3 posts
 

Very small

My first box arrived .. so excited I rushed out the door at midnight to grab it.. eagerly opened the box ... dissapointing to say the least.
Whilst the produced looked ok.
The serving size is minimal.
Sadly I will be cancelling my subscription. Show details
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Zak N.
Zak N.Metropolitan Adelaide, SA
  Verified

Tried it out, first box was horrible

I received my first box, was keen to have the convenience of delivered ingredients and recipes.
All the veg was well past edible, mildew on the kale, leaves turned yellow, and mould where the leaves had been cut from the plant. Lettuce was rotten and was decomposing in the bag. Celery was bad too, slimy and browned. Ok i thought, at least I got the meat. Opened the bag of pork mince. Hit with a rancid smell of off meat. opened the Beef mince next, also rancid. Never again. They Offered me a discount on my next box, i cancelled the subscription. Must of left the box in the sun or out of refrigeration. It wasnt left at my door more than a few minutes as I heard the delivery guy drop it at my door and grabbed it off the doorstep right away. Show details
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Mel B
Mel BSydney, NSW
  Verified

Amazing!

So simple, tastes amazing. Love that I haven't cooked the same thing twice in nearly a month! Show details
P Hy
P HyPhillip 2606, ACT2 posts
 

A very convenient way for singles to cook, eat and enjoy

Enough ingredients to make 2 meals - and importantly no wastage. Simple recipe instructions to follow.
As a type 2 diabetic, I would like the option to choose "low carbs" recipes. Show details
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Jan W.
Jan W.South East Queensland, QLD3 posts
 

This is so easy and I love the photos of the meals on the recipes sheets!

Dinnerly gives me great pleasure in preparing great meals that actually look like their photos and are so easy to prepare. The best part is that it makes deciding what to cook so easy instead of standing in front of the open fridge to see what's available. Not only that - it's all delivered for you as well! Food is fresh, good quality and lasts well in the fridge. I have tried nearly all of the meal kits and this is by far the best value for money. Great stuff!! Show details
QualitytimeDinner
QualitytimeDinnerQueensland
 
Value for Money
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Betty
BettyHunter Region, NSW2 posts
 

Still sends product without being paid

Missed skipping an order for boxes one week and was still sent the items even though my card had no money on it and the payment was declined. Their resolution to the issue was pay up. My advice would be don't join these types of services if you have to keep opting out each week rather than opting in as you are risking to have to pay for something you don't want. If you end up incapacitated in hospital or pass away you will still be sent the boxes.
Disappointed
DisappointedMetropolitan Adelaide, SA7 posts
 

Good food but not enough and recipes only avail online

I was excited because there was such a big choice of recipes in the same cost group compared to other meal boxes.
My only complaints are not having the option of having printed recipes. And it wasn’t like the recipes were printable either. Far too much going on for that. I don’t have laptop, tablets etc just my phone and I loathe cooking from there. I happily print recipes all the time but you can’t even do it with this so it was beyond annoying. Also there serves were too small so the value wasn’t there for us. Which sucked because I enjoy the recipes but I won’t be buying from them again.
Hello Fresh was the best for this stuff. I’d use them again. Show details
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Juliana M.
Juliana M.Sydney, NSW
 

Absolutely love it !

I am now 3 months In and absolutely loving it !! After changing from another company I thought I would give this one a go since our life is so hectic right now with a new baby and dealing with the kids this took the stress out of figuring out what to make for dinner !! The meals are so wholesome and the family loves it too the options are amazing and so easy to cook also less things to shove in the fridge because you already have most of the staple items it requires, I haven’t needed to go out of my way and buy extra things so definitely affordable and works so well with our budget !! Love how it also fits in with our diet !! Healthy Guilt free & delicious! Show details
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Pieter C.
Pieter C.South East Queensland, QLD2 posts
 

Crap your delivery!

Each Saturday between about 3-4am their delivery driver jams on the brakes in my neighbour's driveway, side spotlight shining into my bedroom, slams open and shut the cooler truck doors, drops the box on their deck, slams the gate, and truck doors, then loudly chats away on speaker phone as they leave... Crap your inconsiderate delivery practices! Show details
Barak
BarakGreater Melbourne (Inner), VIC8 posts
  Verified

Not good

I've tried HelloFresh, EveryPlate, MyMuscleChef, YouFoodz and Dinnerly. Out of all of the Dinnerly is probably the worst. Ingredients are poor quality and bad customer service. I've even had a big stone in one of the ingredients which almost broke me tooth. Show details
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Mandy
MandySouth East Queensland, QLD
 

Stay away

I have never down loaded the app for this company. I received a delivery had to down load the app and cancel. If you need to get hold of the company be prepared for a 14 day response time. And then they expect you too pay even though you never ordered. It's a scam catching people out. Disqusted by this company. Show details
Jac
Jac4 posts
 

Busy with life and missed cut off by a few hours? They don't care

Boxes often delivered damaged which I never really cared about but what has left me reeling is their customer service. They are super inflexible and there is a lack of empathy within their customer service other than the usual "we apologise for the inconvenience". They might as well be saying "we are pretending to care, but we really don't"
If you do not need it every week and you miss the cut off (because hey life) they will not refund you and you will need to file a chargeback with your bank Show details
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Stone.
Stone.
 

Buyer beware

First time buyer
I got a free box gave credit card and the opt out must be tiny , my fault maybe I should of read in depth . you offer delivery amazing communication BUT in calling to cancel you still next next week payment out of my bank.
BUYER BEWARE.
I wanted to try it once and not weekly .
Dinnerly you have left a bad taste in my mouth . Show details
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Olga
Olga2 posts
 

Horrible experience

Wouldn’t give even one star
Horrible customer service!!!!! Never subscribe they charge for skipped orders. Order 14 of June skipped as everyone can see on pic but they still charged me. Contacted customer service and they said it was not skipped
Cam V.
Cam V.South East Queensland, QLD
 

DO NOT PURCHASE A DINNERLY GIFT CARD

DO NOT PURCHASE A GIFT CARD FOR SOMEONE.
The maximum voucher is $50 and the minimum spend is $60 so your gift will require your friend or family to have to pay from their own pocket in order to redeem your gift.
They also won't allow multiple vouchers to be used in a transaction so buying more than one voucher will only make this more stressful for them.

The customer service was no help in this regard and an absolute roadblock.

The product is also grossly overpriced. The cost of a week's worth of groceries only gets you 2 meals for the family.

Not worth your money. Show details

Mariana R.
Mariana R.Perth, WA3 posts
 

NEVER delivered properly!!!

I have been subscribed to Dinnerly for over 11 months getting weekly boxes of 4 meals serving 4 people. Their delivery service is SO ABYSMAL/ TERRIBLE that I will have to cancel. I live in an apartment complex on the ground floor (not difficult to get to), they have 'delivered' it to the the street on the pavement, they have delivered it to the letter box on the street out in the open, they have delivered it to the carpark in a random space but NEVER to my desired location (my back door). Absolutely unacceptable, incredibly sick of it. 0/10 do NOT recommend. May as well go with HelloFresh or DinnerTwist who have been able to deliver perfectly every week. Show details
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Eld320
Eld320Metropolitan Adelaide, SA
 

Beware!!

They charge you for things you’ve never ordered. Customer service are aggressive and threaten you. Show details
Naomi J.
Naomi J.7 posts
 
Value for Money
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Angie d.
Angie d.Metropolitan Adelaide, SA2 posts
 

Great way to cook

Meals taste great, recipes are easy to follow, delivery on time, quality of food good Show reply
Tom
Tom
 
LBD4
LBD43 posts
 

Scammed & threatened me!!!

Dinnerly sent a box after I tried to cancel. I wasn’t even home that week. They’ve genuinely threatened me since as I refuse to pay.

No resolution and more lies from them.
Stay away from these criminals! Show details

Ange S.
Ange S.Perth, WA2 posts
 

Delicious and easy

Delicious recipes my kids love. Healthy. Budget friendly. Quick to cook. I've tried a lot of these meal kits and by far this is the best!! Show details
Krystel S.
Krystel S.2 posts
 

Not worth it. Far inferior to others

The "fresh" veggies were far from fresh (not ripe, nearly ready for the bin and/or damaged). The meat was very poor quality. You have to supply alot more pantry items than some of the other companies. The flavour of the recipes were very below average and I'm not even a picky eater. And no recipe cards so made it difficult trying to read a big recipe card that not formatted to be viewed on a phone. Wouldn't recommend. Show details
Value for Money
Nicole
NicoleSouth East Queensland, QLD2 posts
  Verified

Had a dead fly & other black objects in one meal. Terrible customer service

I bought 3 dinner boxes because I was given a special deal. The meals were ok until the 3rd box. There was a dead fly & 2 other black objects in one meal. I advised customer service & they said they’d put a credit on my account for that meal only. They never issued the credit so I asked for my delivery subscription to be cancelled & the meals refunded. I’ve had no reply since. Disgusting experience, do not recommend. Show details
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Amanda R.
Amanda R.
  Verified

A bit disappointed

The two avocados were rotten so was the onion so had to go to a supermarket to replace. Sesame seeds supplied for fish only covered half. I have photos if anyone is interested.
samantha b.
samantha b.Greater Melbourne (Metropolitan), VIC3 posts
 
Nic
Nic
 

OK meals, sent me rotten meat

Some meals are stand out and excellent, while some are very meh or even down right not good. Too much of a roll in the dice in my opinion. Worst part is that I have twice now received meat that on opening reeks of a sour stench, and is clearly off. It was in date, and promptly taken inside and stored properly. Worth noting I've never had this problem with HelloFresh. Show details
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Suzi
SuziSydney, NSW
 

Really enjoyed the meals, convenient!

I ordered 5 meals for 4 people and I was a little sceptical as I had read some poor reviews but my box arrived full of fresh ingredients, the potions sizes were generous and tasty.
You do have to have a few staple ingredients to make the recipes which was fine as I did.
I recommend for the busy family that doesn't know what to cook for dinner and has no time to grocery shop ! Show details
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Mark J
Mark JGreater Melbourne (Outer), VIC9 posts
  Verified
Courtney
Courtney
 

Poor Customer Services

Dinnerly has such poor customer service. They sent me 2 boxes in 2days, I emailed well before this when I realised what they were doing and NO body got back to me. Today 3 weeks after I canceled my account they deduct $95 from my account with no warning… the only response is basically that’s what we do and there’s nothing you can do about it. Watch me I will take this much further Dinnerly. Show details
Del
DelSydney, NSW3 posts
 

Will steal your money when your account is on hold

Absolute thieves! They took money from my bank while my account was on hold and when I followed up, no one replied. I then had to track them down on another platform and was given generic message after generic message about terms and conditions and 'billing periods'. This is the most disgusting behavior I've ever experienced from a business this size in Australia. Show details
Thomas Gerard
Thomas GerardPerth, WA
 

Not enough meat

Serving 4 people, I feel that there was not enough meat divided equally, someone always had a smaller serve Show details
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