Will never use them again!!!
I send a shipment to my customer once a month with Direct Couriers. Booked this shipment online with their site and on the Friday (day of collection) was called by the team to say they were extremely busy and couldn't get a driver. While my customer was not happy this was agreed to be collected on the following Wednesday.
Brett from the Brisbane office called me on the Wednesday morning saying there was zero chance of getting my collection picked up. When I flagged that my items were actually waiting since Friday and asked where my collectio...n was in the priority it said that he had bigger and more regular customers that pay more that had placed orders today that take priority over mine. Long story short, money talks with Direct Couriers so if you are spending up big with them then don't waste your time.
Kelly Louise once again to the rescue. Kelly helped me out booking an urgent job for a customer required today. She also let me know that the notifications were going to a previous employee and helped changed that over to the correct contact. Thank you Kelly!
Wouldn't use anyone else!
Love these guys - always very helpful! It's the first time I've really had to use couriers and I found it much more challenging than I was expecting, but they make it easy! Very reliable and helpful.
Questions & Answers
Is it standard practice to make no attempt to deliver packages and leave these on the conceirge desk (without any attempt to even call the conceirge or check the building directory board). What if this package was alcohol sent from a client?
Our parcel didn’t turn up at all!
Get an answer from our members and Direct Couriers representatives
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