Tried to deliver on the wrong day
Ordered some donuts as a gift through Krispy Kreme and Direct Couriers were the delivery company. The order was for 16/12 but they tried to deliver it today 15/12. I received SMS notification from Direct Couriers that it was delivered, and then a follow up saying it was on its way so I told the recipient to look out for it. The package didn't arrive so I called Direct Couriers to follow up. After providing details they asked 'what company I was from' and then said I had to talk directly with Krispy Kreme who blamed them. No communication about the error, no apologies nothing. I had to spend all morning calling. The number on their website is also for NSW and they couldn't even transfer me to speak to someone about a QLD order.
- Verified customer
Feedback on Customer Service Supervisor - Stella
Just thought I’d send feedback on the friendly staff at Direct Couriers.
I bombard Stella (Customer Service Supervisor) with rate requests and she is so efficient in sending them back no matter how many I send and how obscure they are.
She always explains things that I do not understand really well.
She is always happy to help and is such a positive person and always willing to go above and beyond to assist me with my rate requests.
Fast, friendly GREAT SERVICE, FLAWLESS!
Had some urgent cargo to get to our customer & the team in Adelaide, SA came to our rescue. In no time they had allocated a vehicle/driver suitable to take care of the job & before we knew it, our cargo had been delivered to our customer, all parties super impressed with this service.
Very impressed with service. Excellent GPS tracking tool
I recently purchased a mattress and Direct Couriers were tasked in delivering the good to me.
I am very impressed with their communication sent via SMS and email advising me of the timeline/status of the delivery.
Their GPS tracking is very helpful as it is in real time. Excellent innovation.
I placed an order through toys'r'us which would arrive as two different packages with two different couriers. One courier was direct couriers and the other allied express. I just wanted to point out the difference between the two. My order was packed up on Tuesday the 16th Feb. Direct couriers picked it up, sent me a text message to alert me it had been picked up, attempted to ring me and attempted to deliver it that same day. I missed all this but rang the number back and arranged for delivery the next day at 7am. This is exactly when my packa...ge was delivered. Allied express on the other hand picked up my package on Thursday, sent me a message on Friday to say it was on board with driver however I never received the package or a notification card and their tracking hasn't been updated from my order being on board for delivery since Friday morning. Considering all of allied express' bad reviews I'm wondering if I'll even get it on Monday. Anyway, thanks direct couriers for your great service!
Customer Service Focus.
We have been a customer of Direct Couriers for many years now and used their services recently for a national project for one of Australia's largest and prestigious brands. They delivered on expectation, were incredibly efficient, professional and customer service centric. Responses to requests were swift and all team members were a pleasure to deal with. Thank you so much.
Prompt And Efficient Service
The admin team at Direct Couriers go out of the way to assist whenever I have a question. I have not encountered such great service from a Transport Company before.
If you want great service not only from the drivers but from customer service and even admin these guys are the ones to help!
Exceptional Service - definately went above and beyond
We have been a customer for over 14 years and recently we had a next flight service from Sydney to Melbourne same day courier and we had dealing with Kaye the Freight Manager, we were kept up to date, everything that she said she actually did the level of service that we received was exceptional she is based in Sydney. People buy through people and she was fantastic from start to finish. It is a rare quality and this is exceptional service. Thank You so much Kaye, your professionalism is just exceptional.
When we started looking for warehouse and freight possibilities in WA, we had no hesitation whatsoever to get in contact with Direct Couriers Perth as we were already dealing with their office in Sydney.
This has been about thee years ago and we never regretted our decision, quite the opposite we are very glad we went that way. We appreciate their staff's professionalism, their attention to detail, diligence and the software they are using. Direct Couriers Perth is a company we highly recommend!
Direct Couriers Perth Are The Best In The Market!
I have been dealing with direct couriers Perth for at least 3 years now and have found them to be very professional, very friendly and their prices are highly competitive! I wouldn't hesitated in recommending them to anyone as they are consistent and good problem solvers when required. Well done guys! Your Perth team rocks!!
Review as per requested 20/07/2015
I am really happy with Direct Couriers as a service provider that I use directly at least weekly.
I feel that Perth runs a lot better than other Direct Couriers but in saying that I require drivers with MSIC access and Direct Perth have options in this category. I have really enjoyed my dealings with the customer service team, in particular Una however Cathy, Brad and previously Sandy have been very easy to deal with, especially considering the small time frames I have to deal with for clearing and arranging deliveries with receiving vessel a...
Super efficient follow up!
I stuffed up - right company description, wrong address!
Guys at Direct used their common sense and delivered to the right address! (An address they were very familiar with.)
When I chased this up I got amazingly quick service with POD and they checked in with the driver who confirmed
he had delivered to the right address!
Many thanks for your super service - which I have enjoyed for around 20 years!
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