Delivered one business day early with 10 minutes notices date, Left with no authority to leave
Tracking information was supplied however the parcel arrived a day early and the notification it was coming was sent 20 minutes before delivery - giving no time to ensure attendance for the delivery.
The parcel was left unattended without authority to leave and an unknown signature was recorded.
From the tracking website
Delivery ETA17 Jul 2017
14 Jul 2017 2:23 pm
Your parcel is on-board for delivery
14 Jul 2017 2:48 pm
Your parcel has been delivered. Signed for by: ROSS
Tried to deliver on the wrong day
Ordered some donuts as a gift through Krispy Kreme and Direct Couriers were the delivery company. The order was for 16/12 but they tried to deliver it today 15/12. I received SMS notification from Direct Couriers that it was delivered, and then a follow up saying it was on its way so I told the recipient to look out for it. The package didn't arrive so I called Direct Couriers to follow up. After providing details they asked 'what company I was from' and then said I had to talk directly with Krispy Kreme who blamed them. No communication about the error, no apologies nothing. I had to spend all morning calling. The number on their website is also for NSW and they couldn't even transfer me to speak to someone about a QLD order.
Questions & Answers
Is it standard practice to make no attempt to deliver packages and leave these on the conceirge desk (without any attempt to even call the conceirge or check the building directory board). What if this package was alcohol sent from a client?
Our parcel didn’t turn up at all!
Get an answer from our members and Direct Couriers representatives
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