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- Verified customer
Worst travel agency
Customer service Staffs are highly unprofessional. No one gives the correct information and talks in ciircle. My flight was cancelled due to corona virus spread but no correct information regarding the flight was updated to me.Would never recommend to anyone.
Worse travel agent - Cannot cancel your Booking
This is the worst agent to book your flights. our return flight date and time was changed and we cannot travel on the new dates given by the airline. therefore we requested to cancel our flight and asked for a refund. we cannot return on the new flight schedule as it was the following day. we checked with the Airline and there were no other flights travelling on the dates that we booked. airline was willing to refund us, but because we booked through an agent they said they cant refund us in this instance. totally regretting for booking with this agent. the customer service supervisor is terrible.will not recommend this agent to anyone and will lodge a complaint with the authorities.
I found it easy to book a flight with Direct Flights. it was easy to contact Customer Service, which, to me, is very important. They were friendly, helpful and immediately available. I have not travelled yet, but don't expect any problems.
Online chating excellent.Easy to change dates.Best available prices online.
Best price.Easy booking.online chatting helpful to change dates.
Web page access is very convenient
Very minimum fee for cancellation and change the dates re book.
All good guys thanks a lot for the booking
Scammers, avoid like the plague!
Don't book with this company. You'll think you're making a flight booking, but actually they don't make the booking for you. They issue you with a fake PNR and go to ground with your money. Trust me, it happened to me, you'll be left high, dry, and broke.
Would definitely use Direct Flights again.
Initially worried as if you use credit cards you may be required to send a copy of either side due to fraud. I opted instead to bank transfer. Within an hour confirmed tickets arrived and by the afternoon the e-tickets arrived. Our tickets were nearly $1600 cheaper with the airline.
Too Much of a Fiddle
Too much fiddling around. The actual booking was easy to do, but the 'extras" (seat selection and frequent flyer details) involved emails to Direct Flights, which was very time-consuming. But worse was a request made two hours after the booking for 'documentation' including a photograph, requiring me to take a selfie and upload, which I did, under protest. Then, an hour later an email arrived apologising for the inconvenience. Clearly they had their wires crossed, but overall it was not a great experience.
Very good deal. I was uncomfortable sending copy of credit card on line so I visited their office in Sydney and they were very helpful and I received my E-ticket on the spot. I would use Direct Flight again.
Everything works as it says
Made the booking online - really easy, felt a bit uncomfortable about supplying photo of credit card, but I do understand why, and if they were going to scam then they can do it on plenty of places with the info I had already given. Could choose to do payment by bank transfer instead. Received the e-tickets about 50mins after I made the booking.
My credit cards details were hacked by these guys and used elsewhere! Stay away from them!
These guys are scammers - they asked for very personal information after I booked a flight which I did not give - they then went on to use my credit card all over the world. Don’t use them!
Quick and easy and very affordable flights.
Easy online flight booking service. Very well priced and no hidden extra charges. Will definitely use them again and recommend to friends and relatives. No problems encountered in the whole processs.
Do not use this booking site. After you book the flights you are asked to provide photos of personal ID before the e-ticket will be released. Who on earth would provide photos of themselves, passport, drivers licence, credit card and bank statement on line to an unknown party.
Easy, safe and best price
After messing around with other sites first, we discovered Direct Flights and found the booking process easy and at the best price (4 x tickets to Europe). Was able to communicate directly on-line while purchasing (in the middle of the night!) and was able to speak directly with a customer service operator with a confirmation query the next day. All easy and fine.
Very simple online booking good choice of dates ,airline ,destinations and alternatives, no unexpected fees or charges no add on,s for seats , luggage etc site easy to navigate booking done in a flash & confirmed
Questions & Answers
Prior to contacting the ombudsman, who in management can I talk with? Looking for a solution
I sent.them.about 40 emails and called at least 4 times before they relented. They have the absolutely worst service I've ever encountered. All I can say is persevere. I submitted a complaint to Dept of Fair Trade which thankfully I withdrew today. Best of luck Mandy. You'll need patience and.persevereance
I've been chasing you guys (after you ignoring my emails of falsely promising to get back to me ASAP) now for 2 and a half weeks regarding refund for the tickets you sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from you over the number of years) I find this appalling and I would at least expect you keep me posted about the process, next steps etc. I hope I will be hearing from you at some stage.
What are you asking for me to send a picture of my card details or my passport? There are many companies that operate online only and they have never asked for this as you have, claiming that to be the reason why
Never have I ever...nor should you ever with any company...especially one you are unfamiliar with...not with flight network, BYoJet, momondo...not a one request this and say you can't have your tickets unless you produce them through an email AND after they take your money. I better receive a full refund and I certainly won't use them again
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