Genuine Braun parts
It can be hard to find parts for older shavers, so I was very happy to be able to order and receive genuine foil and cutter parts for my old Braun 424. While these parts aren't cheap they're well worth the money given they last for years, where more recent models require much more frequent replacement.
I can recommend Direct Shaver Parts as a supplier. There was some delay in transit for the items I ordered but with Covid-19 issues plaguing all international mail this was quite understandable.
Absolute rubbish parts.
I bought parts from here and should have read the reviews first (my normal way of shopping). Company sounds good but it is pretty much a rip-off. The parts I bought for my philips shaver were so cheap and flimsy, and did not shave me AT ALL! Total waste of money. Emailed but immediately got a message back saying 'mailbox full'. Left a message via their 'chat' but no response. I hope they enjoy spending my 16.78.
Service and communication is rubbish
I have order parts from Direct Shaver Parts on 3 occasions and nothing ever turns up. Also they do not respond to emails . I have chased them up several times and I never get a response. So if your're looking for a company that will send you parts for your shaver, it's not this lot.
I've had five star service from this company on 3 separate occasions, with the purchased Braun foil replacement parts over severals years for my shaver.
Communications, supply have been expedient and efficient.
Bad quality and no reaction on questions per mail
I ordered and paid a Braun shaver part in January 2020. I have received the foil, but within 1 week, the foil was broken.
I have already sent them 3 emails and a request for a replacement part. They did not bother to answer me in any way.
The phone number (+351-917884736) mentioned on the order confirmation does not work either.
Avoid this website and do not order at this company!
Fake counterfeit spare parts! Total scam.
I bought from this store as I believed I was buying original parts as the price was much higher than the eBay fakes but a bit less than the Phillips website. Wrong! The packaging was plain cardboard and the shaver blades are useless, they pluck your beard not cut it so very painful and totally useless and 3 times the cost of the usual fakes. Crazy to find you may as well buy a new razor than new blades at the price Phillips charge but whatever you choose don’t waste your money on this site. Very expensive fakes sent from Portugal....
Braun shaver part was paid but never sent to me !
I ordered and paid a Braun shaver part beginning of November. Since I already sent them 3 emails and a request for refund. They did not bother to answer me. Please avoid this website since they are taking your money but do not send any product.
Non delivery or even email reply
I ordered for Braun shaver parts early Sept 2019 but to date I have not received anything. I have attempted to get their phone number to cal but in vain. I have emailed twice to refund my money but silence. I would not recommend them to anyone.
Brilliant service and quick delivery
My first purchase from them yet really quick delivery to UK and good comms.
Can’t fault it. I am normally difficult to impress, but brand new OEM parts and speedy delivery is seriously good.
Will use again and are well recommended.
November 11th 2017 Update: Outstanding Customer Service, Again!
Based on my first purchase which was quick and trouble free, from a seller I have never come across before, I decided to purchase a few other spares for my shaver for the future. As with the first transaction these were delivered swiftly from Portugal to the UK and were exactly as ordered and shown on the website.
Part for my Phillips shaver was dispatched promptly and only took 10 working days to get from Portugal to Australia
POOR is much too geneorus a rating
ordered foil and cutters for a Pansonic WES9074 on Jan 20, 2017. I was immediately told the parts were on backorder. on April 5th I asked when the parts were expected to arrive. On April 18 I was told the parts came in but the "outer foil - Grey" had come in but was black. I replied on April 30 that black was acceptable and to please ship the parts. as of June 19, 2017 I have not received the parts.
Pretend to sell original parts
I ordered spare parts for my Braun 5428 razor, believing i would receive original parts, as claimed on the ordering page and even on my pdf receipt. Unfortunately they shipped exactly the chinese ripoff parts I tried to avoid at amazon etc.. This would not bother me, if they would work as they should, but they don´t. Ordering process, packaging and shipping were ok, but
that's no advantage.
The part I ordered from Direct Shaver Parts took 5 weeks to arrive (they're in Portugal, I'm in the UK). When it did, it was poorly packaged and had been completely broken in transit. When I emailed them asking for a refund they were rude, evasive, and told me some rubbish about "checking with the post office for insurance" and that they'd come back to me. They never did and ignored my subsequent emails. I eventually went through Paypal to get a refund, but had to pay a fortune to post it back recorded delivery before they would refund me (the ...refund is still processing more than 3 months after my original purchase). I ordered the same part from an organisation based in Scotland, and though it was a little more expensive, it arrived within a couple of days in a sturdy box to protect it.
Direct Shaver Parts website review and my experience with Braun shaver parts
Direct Shaver Parts is an internet business based in Portugal (www.directshaverparts.com) that markets shaver parts for various brands of shavers (Braun, Philips, Panasonic, Sanyo, Remington). I have an old Braun micron 2000 series shaver which was built in the good quality of those times, but the original Braun parts such as cutter and foil appear now to be unavailable. I ordered the 428 replacement foil and cutter from this site, and order and delivery were well organised via email notification and tracking, etc. However, the replacement item...s made in China I found rough as compared with the original Braun items made in Germany. The shave was less comfortable, and there was a tendency to 'grab' hairs at times. My suggestion is to avoid ordering from this site, unless you can get the Original parts which they also seem to have for some items. The Original parts may also be available elsewhere. I would not bother with the replacement items made in China. Based on the other review about this company, I agree it would likely be better to avoid using this company. I haven't been back and don't plan to. Following my original review and noting other feedback on this company, I can no longer rate at two stars and am therefore changing it to one star. Clearly one should avoid this company full stop.
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