Melbourne - Gold Coast
I recently moved to the Gold Coast and found that Discount Backloading was the easiest company to deal with. The pickup was done on the day I wanted and the guys delivered my stuff within the transit time I was told when I booked. The staff and the drivers were quite pleasant which is something that is hard to find in this day and age. My sister is moving up to the Gold Coast soon (she misses me... ) so I will make sure she contacts them.
Pleasant helpful staff
Well, if you are just looking for transporting your goods without looking into its fate, then please go ahead with discount back loading. Our first mistake was to hire them and secondly,took no insurance. We obviously had a tight budget and these people assured our stuff will be handled with care. The guys who delivered me the stuff home were actually throwing away the boxes which had big A4 sized papers stuck reading"- fragile. You can imagine what did they do while transporting out of my sight. They broke my boxes in spite of clearly writt...en instructions "handle with care" etc etc. One guy was always complaining of my bed bunks being heavy ????? (as if i made it) and he couldn't carry it. Honey when you know it is the removalist's duty to put the stuff in its place (yes, I also paid extra for that because my house was two storeyed ) you should hire people who are physically fit and do not keep whinging about back pain and why was my stuff heavy. The guy kept throwing my boxes and also put scratches on my ceilings in spite of my repeated requests. My microwave, tall boy and bed side tables all have scratches beyond imagination. Please do not use them. If doing so, take pictures if your stuff before transporting and get things insured. Bad, no customer politeness, mishandles your stuff
Discount backloading is a great example of how a business should be run. They are helpful and arranged my move with no fuss.The guys that arrived on the day of the move were just as helpful. Being a single mum I had no idea what I was doing so I was happy that everything worked out well. I hopefully won't be moving again but if I do I will definitely be using them again.
Polite and friendly staff. Value for money.
Terrible, A rip off and should not be operating
We had our belongings picked up late, we moved from Melbourne to Brisbane. When we arrived in Brisbane we received a phone call saying we owed them another $400 and they weren't going to deliver our belongings until we paid. They cause a lot of stress, heartache and don't end up being cheaper as they will hold your belongings hostage until you pay more money, just to clarify- there was absolutely no mention of this extra money beforehand and we could do nothing else but pay otherwise they threatened us with putting our belongings in storage whi...ch charged a phenomenal rate per day. Staff were nice at the beginning then quickly turned rude when they have your things, manager was constantly in a "meeting" and uncontactable. Avoid at all costs!! lure you in with cheapest rates, then charge more, rude staff, should be illegal.
NSW to Melbourne Move
It was a great relief that despite lengthy delays on the day the furniture was still picked up at 10pm on the day booked and arrived at its destination - nothing missing, nothing broken. Thank-you guys! I have a new appreciation for the challenges of your work and was grateful for all your efforts to answer our many questions along the way.
Value for money, easy online booking process from start to finish. Useful moving hints and email links.
Had to laugh when woken on Sunday morning with only 30 minutes notice of pending truck arrival.
These guys are great. My wife was very stressed about moving all the way from Darwin to Brisbane for my work. The move went smoothly without a hitch. So we are all happy. Thanks to all the staff at Discount Backloading for arranging our move with such short notice. Much appreciated..
Just a quick note to say a big thankyou to the staff at Discount Backloading for the wonderful job they did arranging my move from the Gold Coast to Perth. The customer service from the staff was second to none. They alleviated any worries I had. The removalists were also polite and professional and did a great job. My goods were delivered to Perth without any damage. My friends are moving next month so I know who I will be recommending to them. I can not thankyou enough.
Helpful, good price
Great Guys and quick move
The guys were excellent from beginning to end. There was great communication all along the way from the first home visit to give me a quote, to the emails I received with load of information and confirmation of arrangements.
We were in no rush to receive our gear so a backload made sense.
Would not hesitate to move this way again
wish I had heard about backloading before
Excellent Job. Well Done.
My moving experience with Discount Backloading can only be described as fantastic. I hadn't moved interstate before so it was all new to me.You couldnt ask for more competent polite staff who answered all my questions, even the silly ones :))) The pickup in Sydney went smoothly and the guys were also very polite and helpful. It was the same in at delivery in Adelaide. I will be recommending your company to all of my friends. Well Done
Worst experience ever
Staff member told me to [censored word removed] off when I called the 3Rd time in 5 days to find out when my furniture which was picked up on the Friday and wasn't delivered until the Wednesday would arrive. He told me not to tell him how to do his job. The truck had broken down and they wouldn't offload to another truck. Im a shift worker and had to keep changing shifts in anticipation of a delivery which was meant to occur on the Saturday. When furniture finally arrived most items were damaged and the truck driver told us Backorders don't c...are as they don't expect return business! Don't do it....pathetic company run by an arrogant man with no customer service skills it manners.. Lack of customer service, manners and bad attitude from staff member
Did exactly what we wanted
Last week Discount Backloading moved my unit for me from Melbourne To Brisbane.
This is a big thank-you for the amazing amount of courtesy, efficiency and value I received during the whole process. I was extremely impressed by how quickly you organised things for me.
Also, I had sought out quite a number of quotes and theirs was the cheapest by almost $100. The removalists in both Brisbane and Melbourne were on time, courteous and efficient as well.
So I really wanted to let you know that I am a VERY happy customer and will definitely be recommending Discount Backloading to my friends..
Quick to answer, guys we very helpfuil on the day
Disgusting!! Do not risk it, we lost everything!
Please please do not use this company. We booked thru them to moving Melbourne to Cairns, they lost our $5000 leather lounge suite never to be seen again, damaged every single thing we own, some wooden furniture the moving guys swept out of the back of the truck as it was in tiny pieces. All my fragile things had been unpacked out of their wrapping and arrived smashed. I felt completely violated, I cannot described the feeling of seeing everything you own and have worked and saved for your whole life destroyed. Discount Backloading would no...t take any responsibility for this and blamed The moving Professionals who they contracted the job to, no one would take any ownership. I have read hundreds of reviews since about this company and The Moving Professionals and almost everyone has had similar experience. DO NOT RISK IT!!!!!!!!!!
Some great guys
Just a quick review, we moved with these guys late January. When we go the original quote we were a bit concerned with the price, as it seemed a bit cheap.
So we called them and double checked and they explained that as it was a backload, and we only pay for space taken our price reflected the saving.
Job went well and delivery was within 3 days and they called the day before, and an hour out, as they said they would.
Quick, inexpensive, realistic price
Research before paying
I used this company to move from Melbourne to NSW. The company they allocated the job to were rude and very unprofessional. I have emailed them with my complaint and have received nothing, not a call email or apology. Make sure you are given the name of the company they are using and do your research ask for as many details as possible, phone them and get a feel for them. I asked for a quick move and got a 13 day wait with nothing but rude operators and management, along with one excuse after another. I am taking the removals to court as they caused $21000+ worth of damage to new furniture
Poor communication, use companies that have bad reputations to do the jobs.
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