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This is a scam! Buy $1500 (supposedly worth $1700 in travel credits)and only allowed to use 11 travel points
Lots of additional fees in order to not lose what you have spent already! Threats of losing what you have spent unless you pay further fees. Promises that they will match any other deal. Exhausting process and appalling response. Fair trading will sort this out if we don’t get a refund
This is so not worth it do not join under any circumstances
I joined this before Covid and paid over 1000 do not pay for so called dollars it’s a joke.
It has turned into a nightmare we would never recommend to anyone DO NOT JOIN
Pushing for a sale on a client with a disability!
Very disappointed with a phone call that was made to my client. Lady over the phone pressuring for a sale despite being told several times not the right time, not financially viable and made clear he was on a disability pension.
He said to a different lady previously he needs time to think (this lady was good) which this new lady did not respect at all and was pressuring him to spend $1000 over the phone without having that time to think.
This makes the company very scammy and that they prey on people who are vulnerable.
Happy to take my money, but when COVID hit, not happy to refund anything at all - bad news!
Booked and paid for out TASMANIA holiday, then COVID hit, so had to cancel everything. Was told one lie after another lie, however, fought with QLD fair trading to look into this scam, however, lost our monies for some accommodation, but did receive a small portion for other accommodation. Obviously, was never reimbursed my DD's paid, which does irritate me, but after all the reviews I've read, we are not alone in this matter. I've outlaid so much money and have to use nearly $4000.00 for a holiday, however, won't ever book anything so just was...ted our money, a total and utter scam and no helpful people to assist with our enquiries. PLEASE DO NOT GET CAUGHT UP IN THIS SCAM, YOU'RE BETTER OF BOOKING YOUR OWN HOLIDAY, USING YOUR OWN MONEY, YOUR OWN WAY!!!
Deceptive sales tactics
Like many others who have reviewed Discover365, I purchased this product for $1000 with the understanding that I would be able to use my “Discovery Dollars” towards holidays for my family. I remember the phone conversation clearly. How very disappointing that you can often only use the “Discovery Dollars” for 5% off the total amount.
The website is also very bad and makes trying to book anything almost impossible.
I made a complaint and asked for my money back. I was contacted by a rude consultant who told me that they had listened to my orig...
Kimberley has been responsive and helpful in booking our cruise. She was friendly and helpful and happy to answer any questions. Hopefully this experience will continue through to the actual cruise.
They will happily take your money - but you should have shopped elsewhere...
Being a veteran of ADF, I was entitled to a discounted membership through a partner company (APOD).
I created a membership and booked a cruise. I then proceeded to recommend 10 others to use the Agency as they seemed alright and helpful.
This seemed to go well until COVID came along and ruined the plans. Agency did what they could to reschedule.
Moving forward 6 months, I receive a refund for the cruise. Took time but I believe it was at no fault of the agency as the money was tied up in the cruise company. (This was going to orig...inally be 4-stars and not a 1-star rating. Unfortunately, this is where the helpfulness stopped) I get contacted 1 year later (after my membership expired) by a Discover 365 promotor. The salesperson on the phone - in short - convinced me to buy into a promotion. The promotion; if I pay $449, the discover dollars and the membership that had expired will be reinstated and another $2000 discover dollars would be added to my account. I mentioned that I take max 1 holiday per year and that I was expecting a child in the following year (therefore not being able to use residual $DD). The salesperson said that 60% of your holiday could have Discover Dollars applied (so a great ROI on my first trip). 1 month later: I try and book a holiday through the website, and after some difficulty finding an appropriate deal, I reached out to the online chat service. The best they could do for me was $104 discover dollars (for a total $2500 package, including discount)
This is a scam
The product is not disclosed as it actually is. Whilst "discovery dollars" are equal to an actual dollar, they only give you small discounts to your travel plans you are not able to use them to pay for an entire experience. For example, a 7 night accommodation package might be listed as $700 per person, you can only use $100 discovery dollars to reduce the price to $600 per person.
I was not made aware of this, when I was contacted, after already paying $400 for a cruise voucher which I couldn't use because it was only valid for 2 people (we ha...
Feeling totally ripped off
Was sold this certificate at the beginning of the pandemic in Australia and expected that as no cruising was happening that when cruising was again available, that I would be able to use my certificate. Have just got on to have a look and my certificate has expired. Unfortunately I have made the mistake of also purchasing 365 rewards through this same company that told me my 241 certificate would be extended. That did not happen. Just don't understand that under the circumstances, that we are not given the opportunity to use these certificates ...now that things are finally starting to open up. I wasn't even aware that cruising was even available, based on all the news coverage !! Im sure that I'm not the only one that would be in this situation. Extremely disappointed with my experience
Very friendly and qick response to my questions
No i did not experience any hidden charges or fees .my booking met m expectations and Cynthia was a very helpfull pleasent lady to deal with my sister also booked through her
Thanks Francis for having the patience to sort out our holiday and answering all the relevant questions we had. We would recommend his services and will be booking more holidays in the future.
Francis Paule was an excellent cruise consultant adjusting our original cruise booking and applying our credits that we were promised. He met our expectations and the readjustment was very pleasing
Scam - Do not get involved with this company
Transferred my membership from 241 Rewards at additional cost of $699 and changed our minds within the grace period. I have sent emails and left phone messages and no one will reply. and now it looks like the phones are not connected. Friends recommended 241 and we should not have transferred the membership. This is a scam.
I'm confused on how this company figured out my birthday(claiming to gift me $365 birthday gift)
I don't understand how this can be possible since I have not associated with this company what so everand How did you get my PHONE NUMBER, (I'm not proceeding any further until I can find proof this is legit)
I asked for a quote on some accommodation and the discount given to me , even with my travel dollars applied could not match the price I could get elsewhere and they were only prepared to match the price. Also no cancellations were allowed.
I paid a decent membership fee to be in this. What an absolute rip-off.
I transferred from the 241 reward because of COVID and not wanting to cruise. They sell the travel dollars to you. These travel dollars are dollar for dollar given to you as a 365 member transferred from 241 and also as a special sign...
Questions & Answers
I want my money back. It's been 2 years and you have $5450 that can't use.
I want my membership cancelled and money refunded.
We appreciate the time you’ve taken to leave your review and would like the opportunity to look into this further for you. Can you please reach out to us at firstname.lastname@example.org. Thank you.
Ye I want my money back too hope it works for you they are definitely a scam
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Kerry, could you also please reach out to us at email@example.com?
I joined your group, about mid 2020, was told I would get emailed information, but as to yet nothing, is this fake. I only took out the cheap package, would like some information sent to me. Mrs Judith McLean
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