Reviewer Photos & Videos
Excellent offer to recoup something from my failed - as I did not travel - 241 Rewards. Thanks Kerri.
Package thoroughly explained by Kerri. Excellent customer service. Won't be able to validate deal until I have began to travel and make use of. I have confidence in this concept and the level I chose to take out.
Patronising phone call left me feeling stupid.
At first sight, Discover365 seemed like a brilliant idea.
Months later I was contacted to inform me of my $200 free credit. I let the agent know that I was unable to travel due to work requirements, and that is all I could disclose. He informed me I could use it for weekend trips, which is great yet I am still unable to travel on weekends due to the nature of my current working circumstances.
After letting him know this, he patronisingly agreed with a notably sarcastic change of tone in his voice.
He then proceeded to tell me he could set...me up and I could hold onto the $200 credit, which I agreed would be great, and asked if there was a charge. He told me that it would only be an annual charge of $59. I let him know that that’s okay thank you and I will go without. The conversation then proceeded with me having to repeatedly reply to his sarcastic patronising comments which left me feeling stupid, all the while I was simply saying “I’m okay thank you, but thank you”. I feel like I was maintaining the manners as if I was the agent and he was the customer, which is very disappointing. I would be happy to discuss this phone call further, with the details of the call.
I feel more confident now after speaking with Isabella.
Isabella was a delight to do business with. She reassured me that my card details were secure and I decided to go ahead and book a cruise with her. She answered my queries promptly and guided me through the whole process. Thank you.
Loved dealing with Isabella
It was so easy dealing with your company, thank you very much. The next time I need to travel you will be number one on my call list, Thank you very much
Great Customer Service
Isabella was so helpful. She promptly returned my calls & was so friendly & proactive in helping us find a solution to our problem. Thanks so much Isabella for all your help.
Booked our cruise with Isabella Clarke yesterday. Isabella was very friendly and explained everything to me. We booked after friends of ours had booked and she was able to accommodate us all together. Thank you Isabella.
Happy, helpful and amazing service!
Heather Shane was amazingly patient with us, explained everything in detail and could not be more happy for us in booking our cruise holiday - it was like it was her own! We loved the bonus price reduction and her endless advice about the ship answering all my inquisitive questions. Awesome, awesome work!
Heather Shane - great service
The deal was fantastic, turnaround contact time was excellent. Most impressed with Heather - very knowledgeable and offered us an excellent deal. Can’t wait to cruise the South Pacific on our Balcony. Sincere thanks to a great travel agent.
Isabella Clarke great communicator friendly and excellent service. No extra hidden cost all details upfront. Hopefully I’ll go through them again. On our way to pacific islands 2021 with carnival cruise
A great and friendly experience.
Great service, friendly staff, our group booked a 10 night cruise to the Pacific for 2021. After final arrangements, our price was reduced which was an added bonus. The trip was confirmed very quickly. Garry G
Cruise No. 2
Both my wife and I are in the mature years of life and therefore sometimes when dealing with company consultants we find some difficulty in understanding just what we are being told. During the booking of this cruise I required to make contact with Heather Shane who handled my ignorance with skill and professionalism. I also find that I share the comments of a previous client, "TinaP" on the subject of joining fee etc. Thank you Heather for your patience, skills and service.
Great Customer Service
Darren was very helpful, found us a great deal and explained everything well. The family and I are all very excited and looking forward to our Cruise. Even after booking he is still very accommodating with any questions that I have.
Great efficient service
I was told that there would be a fee for paying with a credit card and that I would be required to pay an annual fee of $59 to join up (not sure what to). Isabella was very willing to find answers to all my questions and was very quick to get back to me with the answers. She should perhaps watch her language a little, especially as the phone calls were all recorded. I know it is frustrating when the computer does not react as quickly or with the information required, but one has to remember that the call is recorded and the client is on the other end of the phone. I am now very much looking forward to my European/Mediterranean cruise in July.
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