- Verified customer
Diver gear service
I drop in and speak to a young bloke who gets me to fill in a job sheet and provide contact details, email, phone etc.
And also to specify which pieces of gear that I want serviced – I write “Omega 2nd stage and mares 1st stage service kit please”.
This job sheet then mysteriously disappears between then and today.
So Today I get an email invoiced (attached) with work done on my brand new UNUSED mares occy reg. ?
I drop in and refuse to pay for it (extra $47). The guy says “well you should have seen the state of it !!
It needed this done … th...
Scuba gear service
I dropped off my gear for a service in March 2020. I wasn't contacted or kept up to date in any way regarding the length of time it was taking for the work to be done. I dropped in twice and was told that parts haven't yet arrived. I dropped in a couple of weeks ago and the first words out of the service tech's mouth was "oh! that Bloody Omega reg!" After a short discussion I was advised that he fitted the service kit and couldn't get the reg to stop free-flowing, so he removed it and place the OLD parts back in.
His last piece of advice was "use it til it breaks".
Poor service and advice all round. Not customer focused.
Will not be recommending this business to anyone.
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