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DIY Australia
3.5 from 11 reviews · View Statistics
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Reviews

3.5
11 reviews
5
(7)
4
(0)
3
(0)
2
(0)
1
(4)
  • Customer Service
    2.0 (4)
  • Timeliness
    2.0 (4)
  • Job Satisfaction
    2.3 (4)
  • Rates and Fees
    2.5 (4)
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Never again
Never againGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Disgraceful

published

The sales process was great and then it was a complete disaster. All items were not received and when speaking with the shipping company the goods were not packaged correctly. I was originally granted a refund and then advised I had to wait for them to get something off the shipping company. Literally cost us$100s of dollars to rescheduled. The only way we are going to get a resolution is not with VCAT.

Customer Service
1/5
Timeliness
1/5
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Unlikely to ever use again...... :(

published

The sales process at the beginning was great, then it went downhill..... when the kitchen arrived, it was the wrong colour! also, it was missing hinges, brackets etc.... also, everything to put this together was just dumped in one box, with no instructions on what hinges went with what and how to install them.

With regards to the replacement items, I have to follow up on a number of occasions as they would not respond to emails.

In the end, the kitchen come up ok, although the pain experienced to get to that point would not be worth going through again.

Customer Service
1/5
Timeliness
1/5
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Robert G.
Robert G.Sydney, NSW
  • Verified

Great kitchens at affordable prices.

published
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Customer Service
5/5
Timeliness
5/5
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thomastwb
thomastwbSouth-Eastern Region, NSW
  • Verified

DIY Kitchen Nightmare and not over yet.

published
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Customer Service
1/5
Timeliness
1/5
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Richard  Jablonski
Richard JablonskiSydney, NSW
  • 2 reviews
  • 2 likes

Why would you go anywhere else

published
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George
GeorgeSydney
  • 8 reviews
  • 7 likes

Made It Easy

published

DIY made it easy from the initial design discussions and decision making on style, materials and fittings. Delivery worked well and smoothly with the range of workmen on the job and the range of cabinetry came together beautifully and without drama. Very happy overseer, tenant and owner.

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  • Verified

Every aspect has been great

published

From our very first dealings with DIY Australia every aspect has been fantastic. Nathan was amazing going through all the designs and coming up with the best option in a very awkward area. They were so helpful and willing to answer my thousands of questions. The price was WAY better than anything we could have got elsewhere and the quality is amazing. Beautiful finishes & super strong cabinets. All internal fittings are high quality and we are extremely happy. Everyone was a pleasure to deal with, from Nathan & Damian through to office staff, delivery people and the installer.

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Nic
NicSydney
  • 8 reviews
  • 4 likes

Love my new kitchen, and so does everyone who sees it.

published
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  • Verified

Exactly What I Wanted.

published
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Grant_Dunn
Grant_DunnAU
  • 6 reviews
  • 14 likes

Happy Customer

published
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Cimek
Cimek
  • 7 reviews
  • 12 likes

Hopeless. So much ignorance and annoyance.

published
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