Worst after sales service ever. You will know how terrible DJI is when you will have to claim the warranty.
I am a new drone user just read the manual thoroughly which was provided and started using the drone.
I must admit the drone flies well ,handles well,takes good pictures.
However when I flew the drone in boomerang mode ,while doing its orbit it simply went and crashed sideways to a tree.
When you see their advertisements and brochures is so misleading that how sophisticated their obstacle avoidance system,multilayered algorithms, sensor,blah blah blah is.
It literally sounds that the drone has got the best obstacle avoiding system.
But why on ...earth you would you add an auto pilot mode(boomerang mode in which drone goes sideways))which literally makes all these sensors useless as they are only located forward backward and downward and if you have atleast mention in your user manual or advertisements in bold letters that "Caution : using boomerang mode the drone orbits sideways only and hence cannot sense any obstacles" A new consumer doesn't know what a boomerang mode is !!! My other 2 friends also had some other issues with their mavic drones and had terrible time chasing for the warranty.They had warned me against buying DJI product.
- Verified purchase
Appalling customer service management.
It seems the higher you go, the worse they get.
Crashed sideways into a tree. Had DJI Care and got replaced. Took 5 weeks. Left my SD card in there. Explained repeatedly to move the SD card to the new drone. On receiving new drone, realised it is sealed package. Tape around box but holding nothing. Explain there is no SD card. They said was taped around box. I said there is no SD card on box, only tape.
Investigation. I send pics of how I receive unit, They send pics of SD card and other stuff ready for packaging. I say this shows nothi...ng. I get a call from [name removed] in Shenzhen to be rest assured they are looking into this and will be escalated. I'm pretty impressed I get called from China. Very nice. Other people up to this point have been fine, too. Doing what needs to be done and cross referencing, Fair enough. Then it gets to [name removed] in upper management. She says: 'SD in packaging. Thanks'. Wow ... I say it wasn't there and this is abysmal after all the detail others have offered up to this point. Then she says she will give me 15% discount to buy a new SD card from DJI. I said card is worth $100. You want me to pay $600 to get my $100 as a discount? Or just $15 for a $100 card? Not to mention totally neglecting the fact I said I already bought a new one anyway, and that this is totally not responsible.
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