Extremely Disappointed with DJI
Extremely Disappointed with DJI
Like another reviewer, everyone was lovely until it came to warranty repair.
My Phantom 3 flew perfectly for the first 8 months. The problems began when I (mistakenly) upgraded the firmware while on holidays.
The first flight with new firmware lasted less than 2 minutes. The Phantom fell from the sky with 96% battery remaining. It even filmed it's own demise.
When I asked DJI for what I presumed would be a straightforward repair the excuses began.
1st: I was given a straight out lie that said I crashed the drone by flying it wrong using bizarre manoeuvres. I was able to disprove that with my flight records which showed I was flying in a dead straight line back to me. ...2nd: They changed the excuse to 'I must have hit something in mid air, but the camera somehow didn't see it. Quite a different story to the first. 3rd, after I started a Fair Trading case against them, they are now making thinly veiled threats that CASA will come after me because I was flying at sunset (they are calling night flying) and in a no fly zone (isn't one of the features of DJI to refuse to take off in a no fly zone). Apparently they think threats will make me give up on the repair after their lies didn't. Very, very poor form DJI! Buyer Beware!!!
- Verified purchase
Impossible to get worse
Ordered a phantom 3 advanced , it took 6 weeks of non stop emails and phone calls before I finally cancelled, they kept telling me that they would notify me when it was dispatched but could not tell me when they expected it , as it was for my sons b/day I had plenty of time , at first . then as weeks went by with more follow up emails and phone calls and the same old responses I notified them that I wanted to cancel. the funny part of this story ( besides me being so stupid and using them in the first instance ) was they offered me a....wait fo...r it..a " free memory stick " to extend my patients . what a insult as they are worth a couple of dollars . After cancelling I finally got my $ 800 an something dollars back( after waiting another 9 days )when I was told the refund would take up to 5 working days . Just to top the joke off they then wrote me a email stating how sorry they were and that they would now escalate my horrible experience to " managerial level to see if they can improve their service" . My god they should have done that after the 7 th email I sent not after I had already cancelled . What a business !! how good does it get . how the hell do businesses like this survive . I have since ordered the product direct from DJI in the USA and got sent a tracking email by them and DHL couriers two days later giving me the exact day when it would arrive . 5 days in total it took delivered to my little sweaty hands . Value Bull....t you should be in a faulty towers movie or something your a joke . Thanks for the laughs
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