Awful! Going to change health funds as soon as I (hopefully) get the money they owe me for my surgery
Been with this company for a while, have always paid regularly and never had to claim anything. Got diagnosed with a pre-cancerous lesion which needed surgical removal. Spoke to DHF - they said all good and will be covered. Then the day before my surgery got a phone call from the hospital saying DHF were refusing to pay. Contacted DHF and the said I need to do extra forms which they had not told me initially. Then said they take 2 weeks to process. This the THE DAY BEFORE MY SURGERY. Had to pay for the whole thing out of pocket as DHF wouldn’t ...have anything to do with it and were useless on the phone and by email. DHF wouldn’t tell me how much they would reimburse despite me contacting them several times. Now I’ve had the surgery, 100% paid for by myself and am awaiting DHF to hopefully pay me back, although they seem to be trying very hard not to. Very disappointed and will be changing health funds they second I get the reimbursement from them (hopefully)
Doctor's fund for doctors ? Poor service.
We transferred our policy from Medibank to DHF thinking that this insurer (Avant), a policy for those in the health industry and spruiked as an insurer by doctors for doctors would understand how time poor we were for starters and would be looked after by our own. I rung them up to check on my reimbursement eligibility for certain Medicare item numbers and was promised that an assessor would get back by COB today which never occurred. Rung them up again at 1730 ACST only to be told that nothing was assessed and the assessors were all gone for t...he day. I and my patients would both really hate to be rung up tomorrow whilst I was in the middle of performing a procedure, and an insurer "for doctors by doctors" should very well understand these things. Please get your front desk act together.
Worst customer service
Contacted them after surgery didnt pay Bill's never call you back and I've been with the 3 years no claim wouldn't recommend.
Find out how Doctors Health Fund compares to other Health Insurance
Know better, choose better.
False info all the time
I had to have surgery, i contacted them was told on the phone that it was all covered don't stress, get a call the day before my surgery from the hospital telling me that it wasn't covered, called them they said they stuffed up and not to worry, ended up being 1800$ out of pocket and now they're doing the same thing 6 months later to my partner..... not good customer service.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.