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Dodo Power & Gas

Dodo Power & Gas Questions & Answers

2.6 from 364 reviews · View Details

18 questions from our users

Ravi K.

Ravi K.asked

Hi, everyone. Please don't choose dodo gas service.
They are cheating in meter reading.
My current reading is 1569.
They charged as estimate bill to 4094 for August, that means may to july my bill is $2500.
My previous bills says my average daily usage $4.5.
They estimated my average daily usage as $52.82, they have taken all money from my credit card thro direct debit.

Sent many mails, each mail asks photo of meter and special meter reading fee.

Fighting from july, haven't solved.

1 answer
kit
kit

I had same problem!!! Exactly same with my electrical use!!! Take it to the ombudsman and there was nothing changed after months of back and forth. Dodo are dodgy!

Brenda Martin

Brenda Martinasked

How to cancel direct debit from my bank to dodo

1 answer
kit
kit

Ring bank and directly tell them to cease the direct debit.

Brenda Martin

Brenda Martinasked

How to cancel direct debit for electricity from dodo moved

2 answers
Tim Hickey
Tim Hickey

Contact your financial institution 1st then Dodo

Brenda Martin
Brenda Martin

Tried tat told had to phone dodo no phones at the moment with dodo no
Provision on internet to do this particular thing

Ji G.

Ji G.asked

Dodo asked to change my electrical meter to smart meter. The reason is my meter does not Ausgrid standard. The bill price will be changed after. I call customer care for more information. A female staff repeatedly read the reason from email what I received. Sent twice email to customer care, no response. Anybody has same issue asking for changing smart meter.

2 answers
Ji G.
Ji G.

I called dodo 3 times. The person can not give your answer. the manager isn’t on the phone. transferred me to Ausgrid. after a few selection, ask me go to fill a form request form. The cut off. Bad service+++.

Zac
Zac

They should be paying for it if they’re requesting the upgrade. Don’t let them tell you otherwise. They’ll try and make you pay for everything.

judy

judyasked

We recently installed 5 more solar panels and a solar power wall battery. Is it correct that between 7-11 at night that you can get 90cents a kilowatt if so we want the deal for 100 days

No answers
Stephen T.

Stephen T.asked

How to get gas I've got electricity

1 answer
Stephen T.
Stephen T.

Tell me how to get gas

Elle

Elleasked

Do dodo do credit checks

2 answers
Noreen
Noreen

Sorry I don’t know the answer to that. Just know there billing system in very confusing.

Robert Greenhow
Robert Greenhow

Only internal credit checks.

Linda R.

Linda R.asked

do you have to have a good credit rating

No answers
Phil99999

Phil99999asked

What is the process to have a solar meter installed at my premise? I am having the panels\inverter etc installed shortly and wish to organise the metering side of things prior to the work starting. Thanks Phil

No answers
Dianne

Dianneasked

Would like to connect power and gas and transfer my internet please

No answers
Will B

Will Basked

Can I get electricity and gas with a bad credit rating ?

1 answer
Lee E
Lee E

Yes mate you should be able to just try DoDo

markandjason

markandjasonasked

Hellooo there, Im moving into a place in Cranbourne Victoria Australia, in a couple of weeks, and wanting to connect power water and gas, what are the prices am I looking at?
Kind Regards Mark

3 answers
Tracey D
Tracey D

Hi, I dont have gas but pay $128 per month flat rate. Im currently in credit. Call Energy watch and they will tell you whi is the cheapest supplier in your area. Good luck with the move!

Zdihan
Zdihan

call 1300431871 and ask. From my experiences with dodo they pick up quickly. They don't do water so you will need to call south east water on 131694. Wish you all the best. PS try and get some free internet from them if you sign up with electricity and gas.

Daniel S
Daniel S

Hi mark for water you only have one choice south east water for power and gas there is a few I have been with red for two years great service and prices I just changed to dodo but thinking changing back all ready Doing my head in six months for my first bill apprentiky

meshack

meshackasked

what is the peak rate?

1 answer
CSandoval
CSandoval

Hi meshack - don't know, but I am charged at the "first price step" of $0.2425 for all of my usage. I have honestly got to change retailers. There has been a problem with every bill I have received from Dodo this year!

andre.dimitrakakis

andre.dimitrakakisasked

Hi there:
I want to know the price per kw for electricity and price per MJ for gas?

4 answers
Dodo
Dodo S.Dodo

Hi Andre,

Thank you for your query.

The price per kwh for electricity and mj for gas is dependent on the type of electricity meter you have and your post code. If you visit www.dodo.com/powerandgas you will be able to view our current price sheets for both gas and electricity in your area by putting in your postcode.

Alternatively if you would like to email your contact details to customercare@dodo.com.au we can arrange for a representative to contact you regarding pricing for your area.

We hope to speak to you soon.

Regards,
Dodo Services

matt taylor
matt taylor

don't do it man they will rip you off and stuff you around

Brodie
Brodie

I agree.... don't do it! Plenty of reputable providers, DODO is not one of them!

myssar

myssarasked

Hi its myssar i have instold solar 2 years ago i want to now how much they well pay me and iam dodo costmer?

6 answers
SEVic
SEVic

Good luck with DODO everything they did for me was a nightmare where they put the wrong information in or each person would give you a different answer

Dodo
Dodo S.Dodo

Hi Myssar, your solar rebate depends upon where you live and the rebate scheme your solar was installed under. If you send your details through to socialmediacs@dodo.com.au we will be able to give you a response tailored to your situation.

Kerry Fazzino
Kerry Fazzino

Hi Myssar, I am with Lumo and when we installed solar panels our bills reduced by half. Maybe check them out. K

Mick C

Mick Casked

Hi I have an account with you and have installed solar pannels before xmas. I cannot find any info on if I have to do anything with my account with you seeing I now have the solar. Can you please send me all info on solar feed in rate and any other info you have
Thanks Michael

1 answer
Dodo
Dodo S.Dodo

Hi Mick, thanks for your enquiry.

There are many factors that can determine your solar rate, for general information you can check our rates at www.dodo.com. For specific information for your account, please email socialmediacs@dodo.com.au with your account information (Customer ID, address, full name, and contact details) and we will investigate this further.

Thank you.

Regards,
Dodo Australia

ROSIE ANDERSON

ROSIE ANDERSONasked

Why has the monthly payment been increased to $145 when it was $50 ? This is a joke , pensioners cannot afford this.

1 answer
Dodo
Dodo S.Dodo

Hi Rosie,

Thank you for your feedback.

We adjust your monthly installment to match your electricity usage in order to avoid you having a balance to pay each time an invoice is produced.

If you believe we have made a mistake or would like to discuss reducing the amount please email your details to criticalsupport@dodo.com and one of our representatives will investigate your account for you.

Thanks Rosie.

Regards,
Dodo Australia

Ash3825

Ash3825asked

at the time i signed with dodo the buyback for solar was quoted @ 0.60
c/kw i have never recieved this amount and when questioned the reply was buyback was same as charge rate.the booklet supplied by dodo states the feed in tariff @0.60c and the contract is governed by the laws of victoria.Can you shed some light on this matter??

2 answers
Dodo
Dodo S.Dodo

Hi Ash3825,

There are different solar rebates available in Victoria that have different eligibility rules that are dependent on when you installed your solar panels, if there have been any changes to the solar panels since installation, and the capacity of your solar installation. If you would like us to look further into your specific installation then please send your details to critical-support@dodo.com.au and we will investigate this for you.

Regards,
Dodo Australia

dan
dan

Good for you!!!! they buy your power the same as your charge rate!!! Unlike ours they charge us .33c and they bought our power for just .11c.. we end up paying 300 dollars plus our 65 fortnightly payment for our solar..

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