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Dodo Power & Gas

Dodo Power & Gas (page 2 of 19)

2.6 from 364 reviews · View Details

Reviews

2.6

364 reviews
5
(123)
4
(24)
3
(9)
2
(16)
1
(192)
  • Transparency
    3.6 (127)
  • Customer Service
    3.8 (142)
  • Rates and Fees
    3.6 (137)
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nzmike001

nzmike001Sydney, NSW

  • 2 reviews

Massively expensive!!

published

Moderate/average power user with no aircon living alone in a 1 bed flat in metro Sydney and am getting bills *DOUBLE* (and more) what I used to pay with my previous provider (Energy Australia) whom I switched from 2 years ago. Dodo *promised* I would save money but instead I find I'm paying a huge amount more each quarter. Will be switching as soon as I can resolve with them whether it's a faulty meter or whether their charges are just crazy expensive.

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Judi

JudiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy customer

published

Changed over to Dodo and so far so good. Very good customer service on getting a plan and signing up. Promptly let me know when the change over took place.

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DoDo Power and Gas Billing

published

So far reliable power with no dropouts. Still waiting for the bill I requested to see how much solar power I am returning to the grid. I would like to receive monthly bills.

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Obie Chehade

Obie ChehadeGreater Melbourne (Inner), VIC

Easy to maintain, and great customer service

published

customer service is always great, always willing to help you the best they can, direct debit options are great because it makes life so much easier, i have gas n power, both installed on time

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great

published

electricity only, no gas connected to our property.
straight away as pro mist the day that it was said to be connected.
very good we have not had any problems or drop outs.

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Raymond M.

Raymond M.Illawarra, NSW

A competitive Australian company for internet and power

published

Electricity supplier change. It took one billing cycle. No change to the power provider, but I have 11.6 cents feed in tariff on power I generate, 4.6 cents per KWH more than Powershop.

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very helpfull and most understanding.... thanks dodo customer team...

published

it was put on within a couple of hours, and I have never experienced any dropouts,... and my power has never been cut off. and they have allowed me to enter into a payment plan , which without that, I wouldnt, be able to pay my bill in one payment... they are very respectfully and most helpful. thankyou

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k_cabbage

k_cabbageGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Quick & easy setup

published

Friendly knowledgeable service over the phone, setup of gas, power and wifi was smooth from 1 property to another when I moved and great deal for being a previous customer

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Speechless

SpeechlessGreater Melbourne (Inner), VIC

Speechless!

published

Good experience in dealing with staff members. Short waiting time on phone. Nil further comments. It’s really gd trust me. The rates are good. Peak hours are short n non peaked hours are long.

Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
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This is the worse electricity supplier I ever had so far

published

Poor customer service, long wait on hold to speak with customer service. I asked them to set up a direct debit option so I do not get charged each payment via bank transfer ($2.00). They told me all done for you. Next bill surprise !!!! I got an email saying "Your invoice is overdue and requires payment immediately and also we removed the discount you had as the invoice was not paid on time. I called customer service to pay by credit card, the answering machine was asking for my account for aproximative 5 times. Due to these I have disconnected and moved to new provider. Would not recommend to anyone.Stay away from them !!!!

ServicesElectricity
Edge L.

Edge L.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

currently terrible service

published

currently awful customer service time to change providers.
Have called 6 times today only to be put on hold and hung up on Dodo has been great up until they are increased prices and lack of customer service

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Marion

MarionSouth East Queensland, QLD

  • Verified customer

Maza,s

published

Electricity only easy to set up the account and easy payment .
Moved several times over the last couple of years with no hassles in getting meters read and accounts paid

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Review collected in partnership with Dodo

MrsBuckley5

MrsBuckley5Greater Melbourne (Outer), VIC

  • 7 reviews

Been with you since Day 1 of Power and Gas coming online

published

I churned when Dodo started. And I asked to be notified as soon as you started in the Gas side. I did have to chase that up but have been with you for that since, too.

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Alan

AlanGreater Melbourne (Inner), VIC

  • 4 reviews

Very helpful

published

I called to ask for partial rebate since my billing period had half of the time I should have a rebate. The agent was very helpful to get it done for me.

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kit

kitMetropolitan Adelaide, SA

  • 7 reviews
  • 6 likes

Expensive, unhelpful & poor customer service

published

Id thought was signing up for one thing, got totally ripped off. Gave me no discount as required for concession rates. Offshore call centres lied constantly. Over-charged me thousands of dollars. Swapped to origin. Stay away from dodo. Their a second-rate company and signed me up for one-thing-charged me for another. Ombudsmen could not help me. In end it wasn't worth the 2 years of disagreement. Spent thousands to find no compensation for overcharging me. Disgusting service centre, lied constantly and am truly annoyed about the entire company. Stay away!

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Electricity supply

published

I changed to Do Do for Electricity supply because of the cost. I am now considering surveying the market because the cost form Do Do has blown out beyond what I was paying previously.

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Ads

Ads

  • 4 reviews
  • 7 likes

Poor customer service

published

Poor customer service, long wait on hold to speak with customer service, 5 day turn around on email enquiry about account. Sent additional bill 6 months after reading with no explanation on the additional amount. Due to this have disconnected and moved to new provider. Would not recommend to anyone.

ServicesElectricity and Gas

Good service

published

Reasonable rates, easy to talk to if I need any assistance. Can't complain. Evey time I have a query, they genuinely try to resolve it and follow-up on my issue which is great.

Customer Service
ServicesElectricity
dr jacqualine rankine

dr jacqualine rankine

  • 2 reviews
  • 2 likes

I cook with gas

published

In my last home, gas was not available and I prefer to use it. All I really need from DODO is how I can cut down my use of gas please. At present it is the most expensive bill in my budget.

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1 comment

I have to praise DODO. My gas gives me wonderful hot water as soon as I turn on a tap. Thankyou people, Believe the Federal Govt is looking into lowering the price of gas. Excellent.

Will never change to another utility company

published

I have been with DoDo for a number of years for my electricity and I have never ever had ONE problem with them. Their staff are courteous and helpful. Prices aren’t too bad either as far as utility companies go. I will never change to another company.

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Page 2 of 19
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Questions & Answers

Ravi K.

Ravi K.asked

Hi, everyone. Please don't choose dodo gas service.
They are cheating in meter reading.
My current reading is 1569.
They charged as estimate bill to 4094 for August, that means may to july my bill is $2500.
My previous bills says my average daily usage $4.5.
They estimated my average daily usage as $52.82, they have taken all money from my credit card thro direct debit.

Sent many mails, each mail asks photo of meter and special meter reading fee.

Fighting from july, haven't solved.

1 answer
kit
kit

I had same problem!!! Exactly same with my electrical use!!! Take it to the ombudsman and there was nothing changed after months of back and forth. Dodo are dodgy!

Brenda Martin

Brenda Martinasked

How to cancel direct debit from my bank to dodo

1 answer
kit
kit

Ring bank and directly tell them to cease the direct debit.

Brenda Martin

Brenda Martinasked

How to cancel direct debit for electricity from dodo moved

2 answers
Tim Hickey
Tim Hickey

Contact your financial institution 1st then Dodo

Brenda Martin
Brenda Martin

Tried tat told had to phone dodo no phones at the moment with dodo no
Provision on internet to do this particular thing

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