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Dodo NBN Internet
NBN 50/20 (Standard Plus), NBN 25/5 (Standard), NBN 12/1, NBN 100/40 (Premium) (See All)Reviewer Photos & Videos
Dodo provide terrible customer service to say the least. There modems are cheap pieces of trash that need replacing every 3 months. They will cut you off on a saturday if your bill is late so you have no internet until Monday and you still pre pay for the days they cut you off. If you request a payment extension they limit your intwrnet speed. Then you pay full price. So basically Dodo wants you to pre pay for a terrible service and inconvenience you as much as possible. No wonder the dodo went extinct. Five sh!t emojis out of five.
- 2 reviews
Signed up on Tuesday. Can't even log into my account to track my order. Called today to ask why it keeps saying my account doesn't exist. Called multiple times only to get hung up on, just by asking simple questions. As time went on, being on hold I asked for a refund only to find out you can't get any refunds . Worst customer service. Far out wasted my time and money. Absolutely disgusted. Won't help you but are quick to take your money.
- 5 reviews
- 1 like
Pathetic company, Pathetic customer service. If you really wanna loose you time, patience and business then sign up with them. worst company with ridiculous way of working and just keep making false promises. STAY AWAY FROM THIS COMPANY if you want your sanity
- 6 reviews
- 1 like
Probably the worst NBN experience yet. 2 days past the requested activation date and still not connected. The Customer Service is pretty poor and their only way to contact the activation team is by sending yet another message through the Dodo Portal. Never had any issues connecting with other providers. All usually active within less than 60 minutes on FTTP. Save yourseves the headache and skip this provider.
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Poor English understanding skills of call centre staff or just don't listen or are just lazy. They need to employ staff who can speak and understand English. You get what you pay for here.
I’ve been a dodo customer since 2016 and they used to be rather good with customer service any issues that I had were resolved quickly but that has changed significantly. I needed to move houses and I was told to create a new account because I had been married and my last name was change so I put in a new request with my new address am I new last name and that was fine I went to then cancel my old account with my old last name and old address and was told I would be charged $109 for a modem that I’ve had since 2016 and it had to be in the origi...
Read morenal box in new condition for that refund to happen. I obviously didn’t have the box and the modem is used so and has been used for six years so it’s not in your condition at all I told them that I was told to change and no one said that but that’s fine as a charge me the $109 and I’ll pay for the modem and today my credit card was charged when I usually have my debit account and I tried to change it with the dodo team but no one told me that they no longer take bank accounts as payments they only take debit or credit cards my bank account usually has a good money amount of money in it that’s where all my pay goes and my card doesn’t always have money in it so I called them three times twice I was hung up on one said they didn’t have access to my account and my details were wrong so they couldn’t help me I went onto the live chat so they could help me there and they said the same thing they said that I had a new account and they could not help me with any requests and didn’t have access and when I finally got a call back they told me that they don’t accept bank accounts any more only credit cards this information was not given to me when I signed up I would’ve done everything that I’ve been told to do and all I’ve received is rude customer service and no help.
- 4 reviews
- 2 likes
Dodo stopped access to my email without any warning. Previously, I was billed monthly. Now, they are now billing me fortnightly and at ***8x*** my previous rate and I cannot access my Dodo invoices to see why. I am only aware of this through my bank account! I was not contacted about the new charges or the fortnightly arrangement. They are not generating a promised link to my Dodo email account for me to reset my username for login.
No contact from them, no explanation. Just taking more money, more often.
Robbers! They are breaking consumer laws and should be shut down.
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The modem sure seems to be designed to become unstable and unreliable half-way through the 6 month plan.
Need third party testing done in order to confirm or dispel my suspicion.
I’ve brought dodo internet subscription last year, speed is average and customer service is full of Chinese who doesn’t respond to queries and are unprofessionals. Now I canceled dodo subscription and chosen Telstra.
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My Dodo home internet began seriously playing up in Dec 2021 after several years with them. Only one device out of 10 could reliably connect. Prior to that drop-outs were common and the service lagged with FTTN during peak times.
It was extremely difficult to get tech support after 9pm weekdays, and at all on weekends. There is no livechat most of the time. You have to phone and wait on hold upto an hour. When you finally get to speak to a rep they go through the same scripted chat. They ask you to turn the router on and off. They ask you to ...
Read morereset the modem with a pin or toothpick. They suggest that you switch to the 5g option, which doesn't support all the devices that you own. They ask you to reset all the connection settings on all of your devices, and to try everything again across multiple devices. They will then remotely change the name and password of the modem. The next step is to talk you through going into the Huawei gateway and changing modem settings, preferences and passwords there. This troubleshooting takes over one hour, plus upto one hour on hold. The next step is for Dodo to post you another modem, which takes a week. Then you have to phone back, when inevitably the new hardware does not solve the problem. I was posted 3 different modems after at least 12hrs of calls and on-hold music over the month. When Dodo offered to send a fourth modem, it was the end of January 2022. That's one month without home internet in the Australian school holidays. I asked them why they can't send an agent to my home to troubleshoot? Unfortunately they are not set up that way, and have very few Australian employees. Dodo will request a service call from NBNco, but that is only if the line is showing up faulty. The offshore customer service could be better. It can often be difficult to understand accents over the phone when they pronounce letters to spell out a password, or a new name for something. Often the rep would be unable to hear my end of the call, and would send a text apologising that there was an issue with the phone they were using. It was especially difficult when the operator was working from home with babies crying, chickens clucking and dogs barking in the background. Unfortunately at the time of my internet failure, my mobile phone was using Dodo too, and it would frequently drop out during these hour long calls and no one would call back, forcing you back to the on-hold merry go round. Service agents frequently do not make notes on your account, so there is no record of what troubleshooting has already been done. I switched providers and have not looked back.
- 3 reviews
- 2 likes
Dodo no longer provides phone support for internet tech issues. You have to lodge an ONLINE request. Please, Dodo, explain how to lodge an online request if my internet isn't working??? You DODOS!
Never received any correspondence to state that this was going to happen. Am now looking for another ISP.
DO NOT GO WITH DODO.
- 3 reviews
- 1 like
cannot deal with customers terrible customer service go somewhere else unless rude unexeptible got cut off for asking simple question about nbn connection the rude lady said she would help but cut me off
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- 2 reviews
- 1 like
Such a slow and poor service. You will have to wait min 30-40 minutes before your call would get answered. No option to call back.
I called them for transferring internet connection on 23/3/22, they scheduled an appointment for 1/4/22. My husband received a text msg about problem with dodo on 1/4/22 after we waited for 9 days. My husband called to confirm what was happening and they told him that the appointment has been rescheduled for 9/4/22. Will never in life use their poor service. Such a failure they are. I will never recommend dodo to anyone. Please be careful and do your proper research before contacting stupid dodo.
They provide with crappiest service. I placed an order. They scheduled someone for nbn and than right on the day of appt. they cancelled after I did wait for a week.
Dodo is terrible my internet never works and everytime I try send a message no one gets back to me. If not resolved today I am changing carrier's. Horrible service
Questions & Answers
I'm using your company's Huawei HG659, can I use another company?
do they supply 5g?
Why can I not set up Port Forwarding HG659 hardware version B? Seems to be a common fault. Also seems based on chat rooms that Dodo fix it overnight with no explanation. All checks so NO ports are open ie port 80 is showing as not open Odd since the internet works and HTTP is port 80. I want to set up SSH but can not get a port open to get it to work. Do I have to get a new Modem? One that actually works? Chat rooms seem to say that the HG659 is a waste of time
Get an answer from our members and Dodo representatives
Details
 Dodo NBN 25/5 (Standard)2.5(170) | Dodo NBN 100/40 (Premium)1.2(73) | Dodo NBN 50/20 (Standard Plus)2.7(377) | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $65.00 | $85.00 | $70.00 | |
| Typical Evening Download Speed | 25Mbps | 92Mbps | 50Mbps | |
| Promotional Offer | Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022. | Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022. | Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022. | |
| Max Upload Speed | 5 Mbps | 40 Mbps | 20 Mbps | 1 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 25 Mbps | 100 Mbps | 50 Mbps | 12 Mbps |
- ABN: 33158289331
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