Already paid for internet and received a message saying that it’s activated... which is not...
Very unprofessional customer service...Received the modem, but the company has taken several days to set up my NBN, and it still hasn’t happen. Additionally, while I was waiting to hear back about my NBN, customer service representatives constantly ask me if I want to bundle my phone , gas or electricity....... they are ignoring my problems....

We joined Dodo from Telstra 01/09/2020 and our internet has been dropping out numerous times per day. We have had a local computer "network engineer" come out at our expense and he has confirmed it's their modem, nothing wrong with NBN, just their junk modem. They sent a replacement modem, but just re-connecting all devices to it will take me hours. And the computer person we got said not to bother, Dodo modems are junk. Save yourself the bother, do not choose Dodo just to save $10 a month, not worth the effort.

We joined dodo last month and from the beginning up until now we have had no internet so we are paying for internet we haven't even used. They told us it's the modem and that it was broken after having technicians out to check the house and the lines in town and then had our modem replaced. This one is also broken. We will not be getting another potentially broken modem and now will have to find a new internet provider since this one has been nothing but a hassle from the beginning. Avoid them and go with someone more reliable that has modems that aren't busted

We were with Dodo for quite a number of years. And constantly had issues with our connection. Calling throughout the year numerous times and never getting a resolution, still poor connection 24/7. It was frustrating waiting on hold all those times gettinf no where. When using YouTube through the fetch it would just cut out and restart the whole box over and over so not worth using. We were not able to watch the Fetch channels as they would just freeze constantly. I would not recommend Dodo to anyone!! Such a terrible experience and service.

Nothing but relentless issues with this provider. First issue was the modem never came and could not be accounted for. Ended up buying one second hand. Line drops out on a weekly basis and end up getting bounced around to 5 different people every time I call with no resolution. Recently called as I was moving houses and explained specific dates for when our internet should be disconnected. Ten minutes later the nbn is cut off. Call up customer service and get bounced around 5 times for over an hour to find out the representative had accidentally cut our nbn already. No biggie they say as they can reconnect us in 5 business days and will not bill is for the 5 days!.. Do yourself a favour and take your time and money elsewhere

Apologies for the " delay " in writing this review. Our Nbn Dodo Internet Is so slow ....dial up would be quicker... Poor....unreliable. Freezing while streaming is a norm. Extremely disappointing when one is paying for a service!

the most crap service i have ever used, i was customer last two years. Technicians are foolish.i have 220k flowers facebook and instagram, ill let them know about this crap.

worst company to deal with..... never dealt with a company so bad..... i would not reccommed this service to anyone... there blocking my new provider from connecting by not cancelling my account as yet

The worst customer service - cancelled and connected with much faster provider for lower cost! Long wait and really pushy sales team - definitely would not recommend to anyone looking for internet

Internet connection is not bad but the customer service is terrible. When you call for any kind of technical support, be willing to be on a waiting cal for at least 30 minutes.

I cant even connect my playstation 4 at times and at times my mobile device is below a 50% connection.
To be honest I find this service to be an absolute waste of time and money.

When they want to come for fix NBN. They dont come, they said someone cancel. Always give a reason to keep reschedule it. Been waiting for long time. Bad service!

Service barely worked through 12 month period and completely stopped working 7 months in. Had some generic unhelpful bot emails from them Unable to cancel service unless you are able to call them in business hours, then they cancel service no questions asked and don't try to offer any help or incentive to stay. Appears the employees are much aware of how bad they are. The Huawei modems wifi only worked on Apple products (when it actually worked) wouldnt work on anything else at all. And after all that they have the guts to ask for their stanky modem back so they can re use it or you will be fined. Don't do it.

I live in Brisbane, where internet speeds are strong and I am getting upload and download speeds of less than 1
Nothing but incompitant idiots that dont care on their customer support