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Dodo NBN Internet
Listing monitored by Dodo

Reviews

  • Value for Money
    1.3 (494)
  • Transparency
    1.2 (461)
  • Customer Service
    1.1 (514)
  • Adequate Speeds Yes (74) · No (357)
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if i could place the sh!t emoji here i would.

published

Dodo provide terrible customer service to say the least. There modems are cheap pieces of trash that need replacing every 3 months. They will cut you off on a saturday if your bill is late so you have no internet until Monday and you still pre pay for the days they cut you off. If you request a payment extension they limit your intwrnet speed. Then you pay full price. So basically Dodo wants you to pre pay for a terrible service and inconvenience you as much as possible. No wonder the dodo went extinct. Five sh!t emojis out of five.

Value for Money
1/5
Transparency
1/5
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Lee
Lee
  • 2 reviews

Scammed by DoDo

published

Signed up on Tuesday. Can't even log into my account to track my order. Called today to ask why it keeps saying my account doesn't exist. Called multiple times only to get hung up on, just by asking simple questions. As time went on, being on hold I asked for a refund only to find out you can't get any refunds . Worst customer service. Far out wasted my time and money. Absolutely disgusted. Won't help you but are quick to take your money.

Value for Money
1/5
Customer Service
1/5
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Adesh
Adesh
  • 5 reviews
  • 1 like

Pathetic Company

published

Pathetic company, Pathetic customer service. If you really wanna loose you time, patience and business then sign up with them. worst company with ridiculous way of working and just keep making false promises. STAY AWAY FROM THIS COMPANY if you want your sanity

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
ausishman
ausishmanGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Dodo failed to connect on a selected date (FTTP)

published

Probably the worst NBN experience yet. 2 days past the requested activation date and still not connected. The Customer Service is pretty poor and their only way to contact the activation team is by sending yet another message through the Dodo Portal. Never had any issues connecting with other providers. All usually active within less than 60 minutes on FTTP. Save yourseves the headache and skip this provider.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
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David P.
David P.Metropolitan Adelaide, SA

Internet speed average, service below average

published

Poor English understanding skills of call centre staff or just don't listen or are just lazy. They need to employ staff who can speak and understand English. You get what you pay for here.

Value for Money
3/5
Customer Service
1/5
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Do not choose dodo

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
J_K
J_KSouth West, WA
  • 4 reviews
  • 2 likes

Charging fees with no notification - Dodo is breaking consumer laws!

published

Dodo stopped access to my email without any warning. Previously, I was billed monthly. Now, they are now billing me fortnightly and at ***8x*** my previous rate and I cannot access my Dodo invoices to see why. I am only aware of this through my bank account! I was not contacted about the new charges or the fortnightly arrangement. They are not generating a promised link to my Dodo email account for me to reset my username for login.
No contact from them, no explanation. Just taking more money, more often.
Robbers! They are breaking consumer laws and should be shut down.

Value for Money
1/5
Transparency
1/5
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bloodmoondrago14
bloodmoondrago14Gordon 2906, ACT

Seems designed to lose efficiency

published

The modem sure seems to be designed to become unstable and unreliable half-way through the 6 month plan.
Need third party testing done in order to confirm or dispel my suspicion.

Value for Money
2/5
Transparency
2/5
Similar opinion? Write a review on ProductReview.com.au!
Mohammed
MohammedGreater Melbourne (Inner), VIC

Worst service from DoDo

published

I’ve brought dodo internet subscription last year, speed is average and customer service is full of Chinese who doesn’t respond to queries and are unprofessionals. Now I canceled dodo subscription and chosen Telstra.

Value for Money
2/5
Transparency
2/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Zero stars if I could

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
soundmind
soundmindGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

No more phone support for internet tech issues!

published

Dodo no longer provides phone support for internet tech issues. You have to lodge an ONLINE request. Please, Dodo, explain how to lodge an online request if my internet isn't working??? You DODOS!

Never received any correspondence to state that this was going to happen. Am now looking for another ISP.

DO NOT GO WITH DODO.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
galvo
galvoSydney, NSW
  • 3 reviews
  • 1 like

internet enquiries

published

cannot deal with customers terrible customer service go somewhere else unless rude unexeptible got cut off for asking simple question about nbn connection the rude lady said she would help but cut me off

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Aman K.
Aman K.Perth, WA
  • 2 reviews
  • 1 like

Crap

published

Such a slow and poor service. You will have to wait min 30-40 minutes before your call would get answered. No option to call back.
I called them for transferring internet connection on 23/3/22, they scheduled an appointment for 1/4/22. My husband received a text msg about problem with dodo on 1/4/22 after we waited for 9 days. My husband called to confirm what was happening and they told him that the appointment has been rescheduled for 9/4/22. Will never in life use their poor service. Such a failure they are. I will never recommend dodo to anyone. Please be careful and do your proper research before contacting stupid dodo.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

They give crappiest service

published

They provide with crappiest service. I placed an order. They scheduled someone for nbn and than right on the day of appt. they cancelled after I did wait for a week.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Not happy

published

Dodo is terrible my internet never works and everytime I try send a message no one gets back to me. If not resolved today I am changing carrier's. Horrible service

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Miyoshi suzuki
Miyoshi suzukiasked
NBN Internet

I'm using your company's Huawei HG659, can I use another company?

No answers
Dylan S.
Dylan S.asked
NBN Internet

do they supply 5g?

No answers
GRS
GRSasked
NBN Internet

Why can I not set up Port Forwarding HG659 hardware version B? Seems to be a common fault. Also seems based on chat rooms that Dodo fix it overnight with no explanation. All checks so NO ports are open ie port 80 is showing as not open Odd since the internet works and HTTP is port 80. I want to set up SSH but can not get a port open to get it to work. Do I have to get a new Modem? One that actually works? Chat rooms seem to say that the HG659 is a waste of time

No answers
See all Dodo NBN Internet questions

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Dodo NBN Internet

Details

Compare all 4 Dodo NBN Internet
Dodo NBN 12/1
  • Discontinued

Dodo NBN 12/1

2.9
(153)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $65.00$85.00$70.00
Typical Evening Download Speed 25Mbps92Mbps50Mbps
Promotional Offer

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Max Upload Speed 5 Mbps40 Mbps20 Mbps1 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps100 Mbps50 Mbps12 Mbps
Compare all 4 Dodo NBN Internet
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  • ABN: 33158289331

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