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Dogtainers

Dogtainers Questions & Answers

4.9 from 298 reviews

7 questions from our users

Hi, How much to transport a Border Collie from Wyong to Bondi?...
1 answer
Hi Michael, Sorry we only provide quotes via our website or call center, please call 1300 13 52 52, many thanks.

How much to transport my Border Collie from Wyong to Bondi?...
No answers

Hello, I've just bought a Labrador puppy, which will be available in 8 weeks. It's coming down from Bunbury WA and flying across to Adelaide on the 13th March...would you be able to provide a container and if so what would the cost be? Karen
1 answer
Hi Karen. If you would like to provide a bit more information on our website form at www.dogtainers.com.au we would love to provide you with a quote to get your beautiful puppy to you!

Hi we are looking into buying a Birman cat in Canberra and exporting to HK. We need transportation plus all shots and paper work done in Australiafor us. Do you have a service quote and what documents we need to provide to you? Also do you have a counter party in HK that we can hire? We got your name with Derina our cat breeder. Hope you can help us. Beat a Regards, Bianca
1 answer
Hi Bianca, Yes we can help no problem at all, please email vippets@dogtainers.com.au as they will need a little more information from you. We regards to the HK side we only use the best Animal import companies and have a gold rated partner based in HK who we work with all the time. They will do everything HK end and even deliver to your door should you need it.

Hello, I would really like to know if your staff stay with our animals until they are loaded onto the plane, and if we are given confirmation when our animals are placed on board. Also are there any measures taken to inform the pilot/airline staff that there are animals riding in the cargo hold? Thank you.
1 answer
Hi Chrissi, thanks for your questions, we leave dropping the pets off at the airport to the last minute as the airlines do not allow any pet shippers to stay with the pets once handed over for loading onto the aircraft. There are strict rules now about moving from landside to airside environment's. The captain is notified that Pets are in the loading compartments and heating and cabin air recirculates for the duration of the flight. If the pets for some reason fail to travel on the aircraft then as soon as the airline informs us we then notify you. I hope this answers your questions.

I would like to know whether your staff stay with the animal until it is boarded/loaded or if they just drop it off in the freight part of the airport. Also what happens at arrivals in the usa does someone meet and walk and water them and then stay until they are collected or do they get treated like freight?
1 answer
Hi Brenda, We have emailed you all the information direct. Many thanks for the question.

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