Great hair extensions but TERRIBLE CUSTOMER SERVICE
I've been buying Dollie Hair Extensions for a few years now, and I can't rave enough about the product and how great they look and how long they last (mine usually about 2 years)... HOWEVER they have a serious lack of customer service. The last 2 times I've bought them, they have taken far longer than the estimated 5-10 days to come (eg. A month) and then when emailing/facebook messaging the company, they do not reply.
- Verified customer
No Response...Money Taken...No Product!!! Yet
I have used Dollie for over 3 years and never had a problem....until 3 weeks ago. Selected 2 sets and paid with after pay. No product sent, no shipping notification, no email back. I have contacted them via both email addresses, instagram and facebook with no response. Is this company even still running anymore. I am now $318 out of pocket. I just want the product or a refund. But at this rate, a response from them would even be a God Send. I am so disappointed, as I used to recommend everyone to this brand. And they have stung me, and as I can...see others, in the last few months. Not happy at all. Will be contacting ACCC, Fair Trading and A Current Affair if this is not resolved. They have set up an account only months ago with afterpay and used the phone number "000000000" which obviously won't get me anywhere. Anyone else infuriated by this, please feel free to contact me to take this further. UPDATED- I have contacted fair trading and let Dollie know and they have sent me an email today saying they were very behind in product. Still doesn't excuse poor communication. Updating my star rating to 3 from 1. If I get my product I will be satisfied.
Beautiful hair but one problem
I am a repeat customer and absolutely love the hair but the clips have been changed from when i last purchased. Instead of being flat and discreet, they are now bulky with a roundness easily detected in my hair. It was too late to complain as I had already tried them out and trimmed one piece. I had to really get the straightener around the clips to get the hair to fall in a vertical direction. It went sideways from the clips which are bulky. Not impressed as i spent a lot of money on them.
Hair is beautiful, full and thick
Clips are bulky and hair does not sit flat on the clips so they can be easily detected in my hair
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.