Wrong extensions sent
I ordered my brown weft extensions a month a go and didn’t realise they had sent me clips ins until I went to my hairdresser and then wouldn’t issue me with a refund! Don’t buy from this company
Never received my hair extensions!!
Do not buy from Dollie.
I am a hairdresser from Melb, and been a loyal customer with Dollie.
But this time I was let down!
I recently purchased in May 2019 not realising I wasn’t going to receive anything. 3 weeks had passed and nothing. They normally come 3-5 business days. So I Sent 3 emails to the seller no reply!
I stated my loyalty with them, but they didn’t care. I was furious!
I then had to contact PayPal, they also never got a reply from [name removed] who the company is linked to. Not worth the trouble anymore. The girl thinks she...
- Verified customer
Buyer beware - stay away from dollie hair extensions
Few years ago - this company did infact used to be legit.
Now? They are a complete joke.
This company has absolutely ZERO intension of sending you any item, or even responding to you for that matter.
Once you pay - Thats where the transaction ends.
The company will take your money and then thats it.
I am unaware how long the have been running for, but according to their facebook page, it's almost a year.
An entire year they've got away with theft and fraud.
I have been waiting on a reply from these for nearly two weeks. They have taken my money and didn't even send through a confirmation email so i literally have no idea what to do. They don't even have a contact number?!! I wish i had read some of the reviews before i purchased off them. For this day and age the customer service is appalling and i will definitely not be recommending them.
I wish I read the reviews before buying from Dollie.
It's been weeks and I still have no update on my delivery status. They don't reply, they just happily take your money and ignore you.
My guess is they are probably connected to "market hair extentions" who also have no idea what customer service is.
I don't even care if the extentions are nice, because my regrowth is disgusting and thanks to Dollie my hair dresser is going to yell at me for being 1 month late with blonde regrowth.
If I knew I was going to wait for these people to order my extentions from overseas, I would have directly bought them from overseas myself.
Cleopatra hair extentions are based in Australia and deliver within 2 days.
Dollie isn't worth the time or money. I will Never buy from them again.
- Verified customer
The one star says it all
If you're thinking about purchasing these extensions, think again-not worth your money or time! I use to love dollie I've been ordering from them for 7 years. I'm a loyal customer to products but this has went from a five star rated shop to one. Terrible customer service when you don't recieve your item and complain.. You won't be recieving a response. I will be reporting this company tomorrow. Seriously, do yourself the favour and shop at zala's.
Don't Waste Your Time
I used to buy Dollie hair extensions about 5 years ago, so ordered again this month when I decided to start using extensions again, I don't know what's changed but their customer service is absolutely appalling! (putting it nicely) I received no shipping information every email I sent went ignored, however they had no problem sending me spam emails! I ordered via zip pay and also threatened them with ACCC (already put a complaint in) which is why I think I FINALLY got a response today saying I'll receive my parcel in 2 days maximum, the trackin...g number said it was only sent today! Hate to think what might've happened if I paid in full! Seriously don't waste your time or money I'll be sending them straight back for a full refund cause those jerks won't be getting a cent from me!
TERRIBLE customer service
I have been buying and raving about how good Dollie Hair Extensions are for years and have always recieved my order the next day, due to how close im located to the factory. HOWEVER my most recent purchse is taking weeks to come (if it even arrives) and none of my emails or facebook messages have been relied to. I will no longer continue shopping with the company nor would I recommend to anyone.
Great hair extensions but TERRIBLE CUSTOMER SERVICE
I've been buying Dollie Hair Extensions for a few years now, and I can't rave enough about the product and how great they look and how long they last (mine usually about 2 years)... HOWEVER they have a serious lack of customer service. The last 2 times I've bought them, they have taken far longer than the estimated 5-10 days to come (eg. A month) and then when emailing/facebook messaging the company, they do not reply.
- Verified customer
Half of order not received and no response to my emails
I ordered two lots of hair extensions, i received the first lot about 2 weeks after i made the order then contacted dollie hair extensions via email and facebook messenger about 5 times and never got a response.
Booked in to have my hair done 2 weeks before my first baby is born, wanted the hair dresser to match my hair with the extensions - been a week not no reply to my emails or fb messages and $225 down when it was a special present to myself before I became a mum.. had to cancel my hair appointment that I was so excited about - I've succeeded through the ACCC before and looks like we will all end up talking to them about Dollie... uggghhh..
- Verified customer
No Response...Money Taken...No Product!!! Yet
I have used Dollie for over 3 years and never had a problem....until 3 weeks ago. Selected 2 sets and paid with after pay. No product sent, no shipping notification, no email back. I have contacted them via both email addresses, instagram and facebook with no response. Is this company even still running anymore. I am now $318 out of pocket. I just want the product or a refund. But at this rate, a response from them would even be a God Send. I am so disappointed, as I used to recommend everyone to this brand. And they have stung me, and as I can...see others, in the last few months. Not happy at all. Will be contacting ACCC, Fair Trading and A Current Affair if this is not resolved. They have set up an account only months ago with afterpay and used the phone number "000000000" which obviously won't get me anywhere. Anyone else infuriated by this, please feel free to contact me to take this further. UPDATED- I have contacted fair trading and let Dollie know and they have sent me an email today saying they were very behind in product. Still doesn't excuse poor communication. Updating my star rating to 3 from 1. If I get my product I will be satisfied.
I ordered these extensions over a week ago and have received nothing to say they've been sent at all just an email saying they've taken my money, I have been a long time customer who has bought these extensions several times over the years and have never had a problem with them but this time has been absolutely horrendous and I am shocked to see I am not the only person! I have sent emails, Facebook messages more then one time and received nothing back no response. I use to say to people they are a great company but beware anyone who thinks about purchasing these that your making a huge mistake, I wish I came here to read the reviews of the horrible customer service they've been providing since I last purchased, such a disgrace!
extensions never received and no response from Dollie
I ordered some clip in extensions from Dollie Hair Extensions online and have been charged for them, yet have never received my order. I emailed them to ask what was going on, with no response. I sent a message through the contact form on their site, no answer, I sent a private FB message, no answer, a second email, no answer. Their website states "we reply to all emails within 12-24 hours"yet I sent the first email over a week ago
- Verified customer
Poor customer service and delivery time frame
I ordered my extensions one week ago. I wanted to change my colour and emailed them the day after the order was placed. I have written 4 emails since and had absolutely no response. I usually order my extensions through Zala and they arrive within 2 days. I only ordered Dollie for the range of balayage. Biggest mistake, I will not have my extensions for the occasion they were purchased for im so so shocked that people continue to deal with companies like this, I will never be purchasing from them again. Since I used afterpay, I can't cancel the order and purchase elsewhere I have to wait for them to cancel the order. Who knows how long that will take.
Very Poor Service
Ordered hair extensions about a week or 2 before Christmas, it's now January 6th and haven't even received any other confirmation to say extensions have been shipped, taken my $300 though.. I've emailed multiple times and no reply!
Worst customer service ever!
They don't even deserve a 1 star rating! The extensions I ordered were 'in stock' according to their website. I waited two weeks before contacting via email, nothing. Then tried contacting via Facebook TWICE. Nothing again! We are now at 4 weeks and no hair extensions and no word from customer service. I contacted them once more with an aggressive email and finally 3 days later I got an unapologetic response saying I would receive them in the mail in 2 days.. I received no hair extensions until a week after that email.
I seriously wonder if I...
Not 100% real hair
I have purchased from Dollie 4 times previously spending close to $300 per purchase. Each time I was very happy. The last set I received were not real. The hair was different. It felt and looked fake. I emailed through and was told that because I had tried them on they would not refund me. They said they would give me 10% off my next purchase. Absolutely disappointed and will never use again. Customer loyalty is not valued.
Not 100% human hair
Very disappointed in the fake plastic hair that after putting a colour through it the hair was frizzy and just so fake and disgusting and the hairs seemed melted! Not 100% human hair at all!! I just threw them away they looked shocking and fluffy and felt like crap!
Have not replied to any of my attempts to contact them.
I purchased the dark blonde extensions on the 28/11/15. On week later I still hadn't received my extensions so I sent them an email to get in contact the morning of the 8/12/2015 I got a reply from them at 5pm saying that they sent me an email (which they didn't) stating that the colour I had picked was out of stock and they wouldn't get it in until the following week. I then replied asking if I would recieve it by the 19/12/15 because it was my 21st birthday party and that was the whole reason I bought it for. I still have not received a repl...y and it's the 14/12/15. Since then I have sent them yet another email as well as facebooked them and they have still failed to let me know where my product is! It's extremely disappointing being over 2 weeks waiting for a product that comes from Australia. They don't even have a number to call. After reading a few more reviews i see that having no stock is usual from them and if you were planning on buying extensions from Dollie Extensions I would reconsider otherwise you will be waiting awhile. Very unorganised company. Don't care about keeping their customers happy!!!! Will never buy from them again!!!!!
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