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Dolls Kill

Dolls Kill

4.3 from 73 reviews · View Statistics

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I used to love this store...

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Amy

AmySydney, NSW

  • 3 reviews
  • 1 like

Outfit arrives stinking of fish and damages but company won't cover return shipping or refund

published

The package absolutely stinks of fish and was sent in poor packaging so the top was already ruined when it arrived. I went to arrange a return and it will cost me my entire refund to return it. What a joke.

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Viv Alphadark

Viv Alphadark

  • 2 reviews
  • Verified

Perfect site for the alternatives

published

Love this site! Easy to navigate, the customer service team are awesome! Mandy and Selina have helped me with tracking goods, as delayed through the delivery service in the UK. They’ve helped with any query I’ve had.
The items are always great quality, and I love the in-house brands, exclusive to the company, as I know I can get goods that are quality, value for money, and best of all, not many people I know have them, so yay, I look even more individual.

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really kind customer service

published

i hadnt realised that shipping delays were as bad as they were, but Mandy explained everything to me and has given me additional tracking info so I can keep an eye on my parcel. i cant wait to get my heated slippers :D thank you Mandy

Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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  • Verified

Top Class Customer Service

published

My order was delayed arriving in the UK, I emailed to find out when I might receive it and I got such a thorough and friendly email back from a lady called Mandy who explained the delay, gave me additional tracking details and was just generally lovely. I’ve had some bad experiences of customer service from some really big companies recently so the service from Dolls Kill just stood out head and shoulders above as fantastic. I’m looking forward to receiving my order any day now! Thanks Mandy! :)

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I’m in love with this site

published

Although I received the wrong size, the customer service team were super helpful and friendly. Product itself was really good quality and shipping was pretty fast considering I live in NZ. Absolutely love this site and would recommend to everyone!!

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Viv Alphadark

Viv Alphadark

  • 2 reviews
  • Verified

Warms my little Goth heart to shop here

published

It’s so easy to navigate, each section clearly identified by product or by brand. The range is fantastic, the only issue is actually selecting which to buy as so many to choose from! Very satisfied, in fact, loved one product so much I bought it in every colour- twice! Been shopping through them for years. Having a very Gothic Dollskill Christmas this year. My girls love the site too, friends like the products, so win win for this alternative household xx

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So cute!

published

My item got lost in transit but customer service from Dollskilll was onto it straight away! They were so helpful with contacting the shipping company to find my parcel, and I’ve received it now. Amazing customer service x

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  • Verified

Amazing customer service!

published

My order seemed to have gotten lost in transit, and when I reached out to customer service I heard back within the hour! I was promptly issued a replacement order, which is above and beyond what I was expecting. I must say this has been the most pleasant and efficient customer service interaction I’ve had in recent times!

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I love it

published

I love all their products it always fits perfectly nd I've never had trouble with the brand people were always helpful and kind

Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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bunny

bunnyGreater Melbourne (Inner), VIC

Lovely customer service

published

One of my parcels went missing but Dolls Kill was quick to resolve this by issuing store credit in full. Thank you, Kayla! <3

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elsa

elsaGreater Melbourne (Metropolitan), VIC

Life savers!

published

I made a mistake with the address on my order, so I contacted them via email asking if there was any way they could fix the address for my order/redirect it, it was pretty urgent because my order was birthday presents for my sister. They responded quicker than I expected and told me they’d try to fix the problem and that they’d get back to me. They were able to contact the company that my order is being shipped by and were able to change the address. Literal life savers! Thank you guys so much!

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  • Verified

But First... Dessert Marabou Bra Top! Perfect. I LOVE YOUR BRAND.

published

Fitted perfectly, arrived safely packaged and promptly. Excellent quality and looks AMAZING! The website is easy to use, there is always a great selection of products and brands. I’m a repeat customer from the U.K. and the customer service is always incredible.

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wiildfox45

wiildfox45Sydney, NSW

Cute and quick

published

The shop itself has SO MANY CUTE OPTIONS and the shipping is fast even for Australia - When an issue does spark up the customer service team is quick to resolve anyways :)

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  • Verified

Amazing shop

published

Very satisfied with my overall shopping experience, great product range, easy to navigate the website. Don't really have any complaints. Products always available and if not I can get emailed when back in stock, helpful with any problems, so nice over email and chat available to message whenever. Delivery was fine to the UK, items are perfect. Love this site so much!

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10s 10s 10s across the board!

published

I can’t stop browsing the site! Not only do they have an amazing range of products, but the site itself is just GOALS! The site is user friendly and optimized for desktop and mobile units. I am very satisfied with the range of products, and there is always some new products to discover on the site. I’m always satisfied with the quality of the products they deliver both in design, fit and comfort. 10s 10s 10s across the board! I’ve got nothing but love for Dollskill.com!

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Brianna K.

Brianna K.Greater Melbourne (Outer), VIC

  • Verified

Quick friendly service ✨

published

I love DollsKill and their clothes, its different and quirky! If there is ever an issue or question with my order it is always answered or resolved so quickly and with the kindness from the DollsKill staff which is so appreciated! Also shipping is relatively quick which is such a bonus considering it comes from the USA to AUS !!
Thanks DollsKill, luuuuuv u guys ⭐️

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Amazing!!!! (if you know what you're getting)

published

The clothes and shoes from this store are absolutely incredible! However, you need to be smart with what you get. I've bought from Dolls Kill twice. First experience being not so great. The second experience, amazing!!! I only trust the branded gear from this store such as Sugar Thrillz and Delias or their collaborations.

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tanyak

tanyakMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Amazing!!

published

I absolutely love everything about this store!! I ordered 2 pairs of shoes and not only were they shipped to Australia literally straight away i had them in a week. They fit perect, they look amazing and I just ordered another 2 pairs and have told all my friends about you. I had some questions and i emailed and your help staff assisted me staright away. Amazing service, fantastic products. My new favourite store!! thank you so much

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Quality & Shipping time to NZ - Just amazing!

published

I ordered the Waitin Around Knee High Boots and Rose Pixie Luxxx Feathered Robe and the quality of the prouct is on point, they also looks exactly like they do on the website which is hard to come by these days. The boots I love so much and I was a little stressed that they wouldn't be true sizing but they fit perfectly. I ordered from NZ and my package arrived so quickly I couldn't believe it. It beat my other packages that I am currently waiting on that were ordered within my own country. I am now obsessed an will be ordering more outfits and boots from Dollskill 10/10 great service and great quality!

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Questions & Answers

Keziah L.

Keziah L.asked

I'm just wondering what the sizing for shoes on Dollskill is like? Should I stick to my normal size or size up? I'm a size 9 Australian.

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Paige B.

Paige B.asked

I want to order a belt from Dolls Kill for a music festival called Groovin the Moo which is May 5th for me...I was wondering if I were to use express shipping would it come in time (it’s currently 16th of April)?

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