Lack of durability
The cleaner is approximately 4 years old. Spent $840 in 2016 on power supply and needs another $770 to replace the motor.
Will be looking for a cleaner that's more durable.
At purchase of $2650, Repair $840 & $772 in 4 years it's way too expensive for the job it does.
Great at start - will not last 4 years!
Great for first few months - better than suction cleaners. Two early visits back to dealer under warranty as it did not work (should have been replaced instead of repaired). By 3rd year, mainly cleaned the deep end & never climbed walls beyond first 30cm. At just over 3and1/2 years, just circled within 1 metre diameter. Out of warranty and $950 to fix. Buying another robot instead (non-Maytronics, of course!!!) Essentially a disposable cleaner after 3-4 years at cost of approx $800/year... (Are there any positive reviews of more than 3 stars for this expensive unit after 3 or more years of use?)
Died after warranty ran out - $790 to repair!!!!!
Our Dolphin has died on us. And just after the warranty ran out. Sent it to the pool shop where we bought it from - $790 to repair!!! No way am I spending this amount only for it to die again. Looking at buying another pool cleaner. Looks like the Davey cleaner is much much cheaper and has the same 3 year warranty.
when working this pool cleaner does a excellent job unfortunately the product is a very poor product & is constantly have problems needing to have major repairs several times, these are very costly we have just got it back from last repairs & still having problems . Bearing in mind this product is supposedly the top of the range in pool cleaners costing around the $2000 mark, you would expect this product to be able to provide a reasonable working life.
I would recommend anybody contemplating buying a new Pool Cleaner give Maytronics Dolphin products a very wide berth Their after sales service is not the greatest probably caused by the flood of dissatisfied customers
I love Dolphin
Love my Dolphin. Cleans like a electric toothbrush: cleans thoroughly leaving the pool crystal clear. Way better than Mr Kreepy. It sucks up the smallest particles. I have palms around my natural pool so dome of the large stalks need to be removed manually.
It is a bit heavy lifting out of the pool for a senior citizen but no problem for a man.
I have just released the beast into the pool and after 1 hour the filter light was on. Opened it up and the filters were absolutely full of sludge and dirt. Not many leaves as we don't have many trees. Happy so far! Only problem is can't get the Bluetooth to connect. Might need tech support. Bingo!
Expensive to Buy and Repair
Purchased this model as new from local pool retailer as the great new product on the market. At the time they were $1800 new and the first two years I had good solid operation.Then ten problems started. Major electrical fault required $600 worth of repairs by the approved repairer in Brisbane. Then 3 months later it stopped working. Was told that locally a new repairer was now in operation in 2017 and no warranty for past repairs applied and the new motor was also $600. This means a $1800 machine is requiring $1200 worth so repairs in less then 4 years. Not a great buy and sadly the brand is flawed in my opinion. Off to look at a new cleaner now and Maytronics Dolphin won't be on my list.
Good performance, poor lifetime, expensive replacement parts, poor customer service
For such an expensive item I found this product very short on life performance, replacement parts are very expensive for not much and the customer service is very poor. My control box had intermittent problems but when I finally decided I had had enough it was just out of warranty and I got an extremely poor response from the Australian distributor. I had to buy a new controller less than a year ago and that is now on the blink. I would never buy one of their products again and I would not recommend them. There are plenty of cheaper robots on the market that are more economical to run.
cost of spare parts is outrageous
my M5 works reasonably well-not really good in corners or steps.I had to replace 4 foam rollers-I was charged $270.I am bewildered that any company could charge that sort of price 4 pieces of foam.overall I am happy with the performance of the unit but not looking forward to any further breakdowns
Died just after warranty ran out
Very expensive at $1000 per year. And the power cord is a real trip hazard. Only lasted 3 years. Did not do steps or corners. Very manually intensive to clean out the filters by hand all the time. Much prefer the cleaners that suck dirt out of pool into the filtration system.
disposable Pool cleaner
I went out on a limb four years ago and purchased the great revolutionary M5 dolphin pool cleaner cleans well BUT!
Under warranty it has been in the shop 3 times for 3 drive motor replacements. (The 3rd time we had to fight and argue as it had just past its warranty and it was the same motor only previously replaced 3 months prior)
3 x rollers replaced over $250 each time, 3 X set of filters $105 ea set and now the PCB board has gone and reset switch is faulty $35 also have told due for rollers filters again. Total cost $620.
Our dolphin a...
Love our M5
We had our local pool shop out to our pool for a free demo. We were sold after the we saw how easy it is to use and the quality of the cleaner. We love our M5 but after reading other reviews it is really important to keep you pH levels in required range, chlorine on lower side and don't leave your cleaner in for long periods or it will not climb for you. Basic steps to ensure long life. Highly recommend this cleaner!
Dolphins fails to climb/clean walls of pool
very disappointed with overall Performsnce of the dolphin cleaner. It fails to climb and clean the walls of the pool. As a result I need to manually clean the walls which is one of the prime reasons I purchased this cleaner. Unlikely to buy another and won't be recommending this to friends
Greatest disappointment ever
Unlike many I have waited to write my review on the Maytronis Dolphin Supreme M5 pool cleaner. I am glad I did so as my first opinion was it’s the best I have ever bought. After owning it for just over 4 years it is the worst most expensive cleaner I have ever bought.
During this time the unit has been sent in many times for warranty, the electronics have been replaced twice, tracks have been replaced locking clips on the filters, bearings the latest was the greatest, I used it once since the last repair only for the main controller to fail d...
Spits small debris back into your pool
I want to use a Dolphin to remove large debris like leaves from your pool the product is ok. But the problem with the Dolphin 5 (the one I have) is that it does not lock dust and small debris into its system. So basically it would suck it up but then spits it out again back into your pool as the mechanics and filters are not made to retain small debris. So after a few days your pool has this bad dusty brown residue that stays at the bottom of your pool. Worst investment I have made in a long time...considering the price.
Don't waste your money these things are terrible, won't pick up sand if you want to see how terrible
Don't waste your money , absolutely shocking product, I feel ripped off , bad value , no after sales support, worst thing we have ever bought, come and see how bad this thing is, Culgoa point beach resort at Noosa Heads . I can't believe these guys are still in businesd
The foam rollers are becoming covered in green blotches. How do I clean them. I check the water regularly. The ph, chlorine and alkalinity are good. This is the second set of rollers I have gone through. I replaced the first set because I couldn't get them clean. Also the unit won't stay in the shallow end. All it wants to do is work its way downhill to the deep end.
After sales support is terrible
The cleaner works very well for the first 3 hours after you turn it on, but if there is a tree in your suburb the filter full indication will come on at the end and you will need to clean it. If you use the spring net filters it will last longer, but they deteriorate quite quickly when exposed to water.
If you try and replace the filters, good luck to you. Maytronics have no sales depeartment available to the public, so you have to go through your local pool supplies store. Unfortunately, no matter how many times you say you want the mesh net filters to your pool supplies store, they order the standard ultra fine filter that only runs for 3 hours.
For the price they want, the Liberty is absolutely crap. Runs out of battery quick and I feel im always charging the dumb thing. The cleaner is slow and the blue fades off and look cheep. Got an astralpool cleaner instead and don't have any of the problems. Beside the pool shop telling me that there was nothing better than it, I feel like they were just clearing stock. 0/100
3 Leaves in Filter unit says clean Filter and stops
Just got the m5, had a dolphin spirit for years with the bag filter. The old one finally quit. The new m5 has issues, from what I have been reading and a quick call to Maytronics, the power supply may be to blame. My pool was already clean when i tested it out with the exception of a couple of leaves. The unit stopped after an hour or so with the clean filter light on. I opened it up and cleaned out all 3 leaves and started it again. So every time it does a cycle it stops midway through and says clean filters. The remote also quit, this is after 4 days of use. Dealer says he is replacing it with another unit. If these problems exists on the second unit it will be returned.
Questions & Answers
my m500 turns on impeller starts and water flows but then immediately shuts off. repressing the power button it does same again. i check impeller for hair or debris lodged or wrapped around impeller. nothing found appears to be track not moving but there is nothing clogged or lodged in the track. Any help?
Thank you for your inquiry Steve. Are you available to call our Customer Care Team on 1300693657 Option 2 as there a number of things we can go through to get your Dolphin running beautifully again.
business hours? i've tried unplugging from wall plug, disconnected from power unit all for 30 mins turned upside down. never goes into test mode. also, the unit turns on impeller starts but when unit attempts to move power unit shuts down as if loss if power.
Hi Steven. Our Customer Care Team is available between the hours of 8:30am and 5pm, Monday to Friday. We are also able to be contacted via email to firstname.lastname@example.org if this is a better suited method of communication. Once we are able to confirm the troubleshooting that has been completed, we will then be able to look into the next steps so that we can have your robot back up and running to full functionality.
Why did you discontinue the M500 Supreme ?
Hi Rick. The Dolphin Supreme M500 has not been discontinued. It is a current, in-market robot and is available for purchase at several authorized dealers across Australia. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to email@example.com for any further enquiries.
Do I need to charge battery pack before use ?
Hi Rick. The Dolphin M500 is not a battery operated cleaner and does not require any form of charging prior to use. Its power supply connects directly into a power socket. Please do not hesitate to contact us on 1300 693 657 option 2 or via reply email to firstname.lastname@example.org for further assistance. Have a great day.
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