when working this pool cleaner does a excellent job unfortunately the product is a very poor product & is constantly have problems needing to have major repairs several times, these are very costly we have just got it back from last repairs & still having problems . Bearing in mind this product is supposedly the top of the range in pool cleaners costing around the $2000 mark, you would expect this product to be able to provide a reasonable working life.
I would recommend anybody contemplating buying a new Pool Cleaner give Maytronics Dolphin products a very wide berth Their after sales service is not the greatest probably caused by the flood of dissatisfied customers
I love Dolphin
Love my Dolphin. Cleans like a electric toothbrush: cleans thoroughly leaving the pool crystal clear. Way better than Mr Kreepy. It sucks up the smallest particles. I have palms around my natural pool so dome of the large stalks need to be removed manually.
It is a bit heavy lifting out of the pool for a senior citizen but no problem for a man.
I have just released the beast into the pool and after 1 hour the filter light was on. Opened it up and the filters were absolutely full of sludge and dirt. Not many leaves as we don't have many trees. Happy so far! Only problem is can't get the Bluetooth to connect. Might need tech support. Bingo!
Expensive to Buy and Repair
Purchased this model as new from local pool retailer as the great new product on the market. At the time they were $1800 new and the first two years I had good solid operation.Then ten problems started. Major electrical fault required $600 worth of repairs by the approved repairer in Brisbane. Then 3 months later it stopped working. Was told that locally a new repairer was now in operation in 2017 and no warranty for past repairs applied and the new motor was also $600. This means a $1800 machine is requiring $1200 worth so repairs in less then 4 years. Not a great buy and sadly the brand is flawed in my opinion. Off to look at a new cleaner now and Maytronics Dolphin won't be on my list.
Good performance, poor lifetime, expensive replacement parts, poor customer service
For such an expensive item I found this product very short on life performance, replacement parts are very expensive for not much and the customer service is very poor. My control box had intermittent problems but when I finally decided I had had enough it was just out of warranty and I got an extremely poor response from the Australian distributor. I had to buy a new controller less than a year ago and that is now on the blink. I would never buy one of their products again and I would not recommend them. There are plenty of cheaper robots on the market that are more economical to run.
cost of spare parts is outrageous
my M5 works reasonably well-not really good in corners or steps.I had to replace 4 foam rollers-I was charged $270.I am bewildered that any company could charge that sort of price 4 pieces of foam.overall I am happy with the performance of the unit but not looking forward to any further breakdowns
Died just after warranty ran out
Very expensive at $1000 per year. And the power cord is a real trip hazard. Only lasted 3 years. Did not do steps or corners. Very manually intensive to clean out the filters by hand all the time. Much prefer the cleaners that suck dirt out of pool into the filtration system.
Lou Zan Muny
disposable Pool cleaner
I went out on a limb four years ago and purchased the great revolutionary M5 dolphin pool cleaner cleans well BUT!
Under warranty it has been in the shop 3 times for 3 drive motor replacements. (The 3rd time we had to fight and argue as it had just past its warranty and it was the same motor only previously replaced 3 months prior)
3 x rollers replaced over $250 each time, 3 X set of filters $105 ea set and now the PCB board has gone and reset switch is faulty $35 also have told due for rollers filters again. Total cost $620.
Our dolphin after 4 yrs is now faded and fragile looking and probably also soon due for a new blue power cord.$$$
The machine is very heavy to pull out of the water and obviously not manufactured with the parts and materials to with stand water damage .We have always squirted with fresh water after use.
Conclusion with out pulling the heavy thing out and into a dark storage area every time after use 4-5yrs total life is all you will get before replacement of the unit.
The unit at minimum will cost you over a 4yr period $81.25 per month after summarizing its total costs with filters and rollers and assuming the breakdowns are completed under the warranty period?
Love our M5
We had our local pool shop out to our pool for a free demo. We were sold after the we saw how easy it is to use and the quality of the cleaner. We love our M5 but after reading other reviews it is really important to keep you pH levels in required range, chlorine on lower side and don't leave your cleaner in for long periods or it will not climb for you. Basic steps to ensure long life. Highly recommend this cleaner!
Dolphins fails to climb/clean walls of pool
very disappointed with overall Performsnce of the dolphin cleaner. It fails to climb and clean the walls of the pool. As a result I need to manually clean the walls which is one of the prime reasons I purchased this cleaner. Unlikely to buy another and won't be recommending this to friends
Greatest disappointment ever
Unlike many I have waited to write my review on the Maytronis Dolphin Supreme M5 pool cleaner. I am glad I did so as my first opinion was it’s the best I have ever bought. After owning it for just over 4 years it is the worst most expensive cleaner I have ever bought.
During this time the unit has been sent in many times for warranty, the electronics have been replaced twice, tracks have been replaced locking clips on the filters, bearings the latest was the greatest, I used it once since the last repair only for the main controller to fail due to water getting in from windblown rain. The unit is meant to resist this as it is IP65 rated. Again the unit sat around before I used it again, well it worked well for one run, after cleaning the filters out and went to place it on for the second time it would not start up again, unit totally dead.
I had enough of this and called Maytronics direct, under the fair trading act I understand if a product continues to fail 3 times or more for the same reason I am entitled to a full replacement. Stupid me I let them repair the unit each time when I should have requested a full replacement. Today I was told by Maytronics that I have neglected my cleaner and they have taken photo’s of it by neglect they mean I did not keep my PH levels stable and that my pool was not well maintained they made this assessment without seeing my pool or testing the waters. In short their explanation was because my PH levels were not maintained the cleaner has discoloured and the clips have become brittle.
In short Maytronics are saying that their own product is not really suitable for this environment, I have had pumps running waterfall for ten year plus in ponds and they have not faded or become brittle and they are in less than perfect conditions unlike the pool which is maitained.
In short after the comments received today from the manager I will never buy another product of theirs. I am going to try the Zodiac CX20 and see how that compares to the very costly Dolphin which was $2400 compared to $860 for the equivalent machine.
Spits small debris back into your pool
I want to use a Dolphin to remove large debris like leaves from your pool the product is ok. But the problem with the Dolphin 5 (the one I have) is that it does not lock dust and small debris into its system. So basically it would suck it up but then spits it out again back into your pool as the mechanics and filters are not made to retain small debris. So after a few days your pool has this bad dusty brown residue that stays at the bottom of your pool. Worst investment I have made in a long time...considering the price.
Don't waste your money these things are terrible, won't pick up sand if you want to see how terrible
Don't waste your money , absolutely shocking product, I feel ripped off , bad value , no after sales support, worst thing we have ever bought, come and see how bad this thing is, Culgoa point beach resort at Noosa Heads . I can't believe these guys are still in businesd
The foam rollers are becoming covered in green blotches. How do I clean them. I check the water regularly. The ph, chlorine and alkalinity are good. This is the second set of rollers I have gone through. I replaced the first set because I couldn't get them clean. Also the unit won't stay in the shallow end. All it wants to do is work its way downhill to the deep end.
After sales support is terrible
The cleaner works very well for the first 3 hours after you turn it on, but if there is a tree in your suburb the filter full indication will come on at the end and you will need to clean it. If you use the spring net filters it will last longer, but they deteriorate quite quickly when exposed to water.
If you try and replace the filters, good luck to you. Maytronics have no sales depeartment available to the public, so you have to go through your local pool supplies store. Unfortunately, no matter how many times you say you want the mesh net filters to your pool supplies store, they order the standard ultra fine filter that only runs for 3 hours.
For the price they want, the Liberty is absolutely crap. Runs out of battery quick and I feel im always charging the dumb thing. The cleaner is slow and the blue fades off and look cheep. Got an astralpool cleaner instead and don't have any of the problems. Beside the pool shop telling me that there was nothing better than it, I feel like they were just clearing stock. 0/100
3 Leaves in Filter unit says clean Filter and stops
Just got the m5, had a dolphin spirit for years with the bag filter. The old one finally quit. The new m5 has issues, from what I have been reading and a quick call to Maytronics, the power supply may be to blame. My pool was already clean when i tested it out with the exception of a couple of leaves. The unit stopped after an hour or so with the clean filter light on. I opened it up and cleaned out all 3 leaves and started it again. So every time it does a cycle it stops midway through and says clean filters. The remote also quit, this is after 4 days of use. Dealer says he is replacing it with another unit. If these problems exists on the second unit it will be returned.
Worst Pool Cleaner Ever!
Our Aquabot died last year after 7 years of use. My husband went to a local pool company and bought their top of the line Dolphin Supreme M5. Of course it was the most expensive one so it must be good right? This cleaner isn't even close to being average it is that bad. Here are the reasons I hate it: 1) It does a horrible job of cleaning. I have to run it about five 3 hour cycles to even get the pool sort of clean (and yes I clean the filter thoroughly after each cycle) 2) It's slow 3) It doesn't clean the walls or stairs 4) it's heavy. I would never buy another Dolphin again. We will go back to the Aquabot, I never had any of those issues with it.
New pool 15/7/13 - 8 repairs in 2.5 years
Expensive product i.e. $2700.00.
After sales support limited - phone contact to Brisbane only (we are on Sunshine Coast) and item can only be repaired in Brisbane.
Item has broken down ten times; twice it needed a new power pack, once there was water in the motor, a fuse (?) another time, electrical/internal issues and then roller problems or unexplained.
We use product every day (we have trees in our area) - we have been told we shouldn't use it every day.
Doesn't clean sides/steps.
No local agent - item has to be sent to Archerfield Brisbane at our expense (we live on Sunshine Coast and our pool service agent unable to assist).
Item turn around usually 2-3 weeks due to having to be sent away and/or busy. Considerable difficulty experienced when had to pack up and send to Archerfield - awkward shape and quite heavy.
Advised to put hose/cleaner on lawn and dry out in sun to detangle/give it a break, etc. but then advised to be cautious as sun could deteriorate.
Advised to not leave in water for long durations (it couldn't handle it), but also advised not to leave outside of water for long durations (i.e. foam rollers would dry out).
Nearly all parts on cleaner replaced but issues still continue.
Does not pick up little thin leaves/items i.e. tiny light casuarina leaves (long and thin).
Very heavy when remove from pool as is full of water - you lift up via hose and it is cumbersome.
Have found staff capability and willingness/ability to assist quickly and professionally is limited.
Worked well first month.
Quiet and does not ever do that "sucky sucky" thing that the barracuda's do as they hit the air and air got sucked into filter.
When demonstrated at store it works amazingly and you are confident you are buying the right cleaner. i.e. in a 1x2m tank where there are no actual leaves, steps, sun, outdoor conditions, or humans using it.
Should be faultless for the price
We find our Dolphin m5 struggles to climb, won't climb at all with the fine filters - pool clean. The dirty filter indicator is also ordinary - comes on only after a few minutes of cleaning & the unit is clean. Sound like this is a common issue.
Questions & Answers
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