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Impressive service from John Khamhom of Domaine
As a first home buyer we had a lot of queries about the home and land package John has presented to us. Nonetheless John Khamhom has provided us with very helpful information addressing our concerns. He is always pleasant to talk to and have a cheerful attitude. Looking forward for more good things to come.
Excellent Service from John
Me and wife were looking for House and Land packages for building our first new home. John Khamhom got in contact with us and we had a long chat and he walked us through all the process and procedures of having our dream homes. John was very thorough and details. Overall, we are very happy with what he told us.
Fantastic customer service so far...
My wife and I are currently in the early stages of building our first homes with Domaine Homes, with our land in Leumeah due to register in March 2022. With lockdown in full swing, our Sales Consultant, John Khamhom has ensured our needs are addressed. He is honest, diligent and full of energy, answering our calls after hours and during the weekends. We're happy with the service so far and hope this will continue.
Great service from John at Domaine
We are first home buyers/builders and, needless to say, we were a bit nervous about choosing a builder. Lucky for us, we found John Khamhom at Domaine! Firstly, we were not sure if we could afford the dream house we wanted but John worked with us over a period of months to find the right package that would suit our budget and still give us all the extras that we dreamed of ( Butlers pantry and plantation shutters anyone?). No question was to big or small and he was never too busy to speak to us. Great service.
We have just moved to the tender process and I can only hope that the rest of the process is as easy as the pre-build phase. Thank you John for helping us get that much closer to our dream home!
My experience with Domainehomes NSW
I was looking to build with an established builder and collecting information when I came across their popular "10% off" offer and decided to visit their Parklea centre. I went there on a Saturday, so you could imagine the rush, however, Pawan Dhillon was kind enough to spare a few mins to talk to us and draw us up a quick quote. At the next meet, which was planned, we spent a good one hour discussing everything about our options, the process and finally decided to pay the EOI money. The entire process was quite straightforward and Pawan helped...us understand it to the dot. The next steps were executed just as easily and we are now proud Domainehome clients. I would recommend Domainehomes and Pawan to those looking for an easy way to building your own home. My heartfelt thanks to Pawan for getting us this far!!
Michael was super helpful. He was very helpful and very knowledgeable and answered all of questions and responded very quickly. He kept in contact with us regularly to keep us updated on any delays or updates for how it was progressing. He was very honest and upfront in regards to costing which helped us select what we wanted quickly in order to not miss out.
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Home built by Domaine Homes with a Balcony issue that remains unresolved since Nov 2020 last year
We built with Domain homes and moved into our new home in March 2020. While they were many issues with site manager ([Name Removed]) coordination was poor during construction, brick laying job was not done professionally (I have photos to prove), our featured wall was not acid washed properly (have photos to prove), paint patches on wall and doors (photos to prove), a very disappointing major issue ie the roof trusses (again i have photos) not done according to Australian Standards, these issues got resolved. At the time, when I reported the ma...tter to [Name Removed] (site manager), he argued that it was correctly done, but they followed another method/process. My property inspector challenged the process followed on roof truss, and said pls explain the other process followed, because there can't be another way of doing this. Upon presenting our inspection report, only then they fixed the problem. I had to engage my own property inspector and paid out of my pocket. However, it’s worth it, but the NSW law should allow a homeowner to claim this expense from the builder, since it’s an added cost you do not envisage, and it’s not the owners fault, but the builders. Also, our Aircon job was done very unprofessionally, and the cooling was leaking through the gaps because of a poor job. I only came to know because I was getting some new lights put in and my electrician told me (have photos to prove). Now the issue that hasn't been resolved till this date 25 Aug 2021 is our Balcony rails that feels loose and in-secured and don't feel it’s safe. I reported this matter in Nov 2020. I then had to send 3 reminders to [Name Removed] from Customer service who assured me that they will send their building inspector to get the job checked. [Name Removed] visited our property on 16 March 2021 (a year after we had moved in) and had a look at the Balcony rail to assure me that it was ok. However, I questioned that why the rail is loose (shaky) and expressed my concern that we don't feel safe to use the balcony in this condition. [Name Removed] then assured me that he will get the problem fixed by reinforcing the rails, so it’s not loose anymore. However, since 16 March 2021, there has been no response, no follow ups from Domain Homes. I am just disappointed that they don't bother because we’ve paid the money in full and on time, and they seem to have forgotten their due diligence.
We are still in the prebuild stages, but our experience with the Domaine Sales Team has been second to none. They are super professional, so informative, a lot of fun to chat with and genuinely care about your experience. One of the main reasons we chose Domaine homes was because of how they looked after us and gave us all the time in the world when building a house was just an idea. They kept in contact, gave us great advice and made the very stressful process of learning all about the building world, seamless and easy. No question was too silly and unlike other places we visited, they were happy to help and happy to go above and beyond.
H&L Package in Leumeah, NSW-2560
We are still at the beginning of our home journey as the land is scheduled to be registered in March 2022 and then build. Therefore, I will confine my comments within the scope of the services we got so far. It's normal for first home buyers like us lost in the jargon used in the construction industry. John has navigated us smoothly through this unknown terrain proactively explaining the terminologies we didn't think of and the steps involved in the H&L buying and answering our queries including the silliest ones and during weekends and after hours. We are really pleased with his service so far and hope it will continue in the coming days as well.
Excellent customer service from John at Willowdale display homes
John at the Willowdale display homes, has been really helpful and has always made time to answer the many questions we have had - through weekends and lockdowns.
John has been upfront with the cost of upgrades and has been making sure we are comfortable with the process every step of the way. Not only that, John has ensured we got the most value by tailoring the deal for optimum profit within our budget. John puts forward simple options, to the best of his knowledge, to difficult questions so that the process moves forward.
The professionalism John has shown has given us the peace of mind in the process of building our new home.
Looking forward to beginning the build with Domaine Homes.
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We would like to thank Domaine Homes Team for giving us beyond expectation customer service and house/land offer. We’ve had bad experience with the previous Builder we deal with but this Team (Domaine Warnervale) is superb. Jason clearly explains us everything we need to know about the offer, very professional and highly recommended. My wife and kids are very happy and satisfied most especially when we visited the showroom. Their website is so helpful with so many choices of facade and plans and the virtual 3D Tour that will take you to different parts of the house which makes us become more excited as it was so mesmerising. It was fantastic. Simple is a wrong word to describe their designs but absolutely modern and high above average.
Highly recommend this builder plus also amazing customer service from Jason at Warnervale!
From the moment we stepped into the Warnervale office/show homes, our sales consultant Jason was friendly, smiling and greeted us with enthusiasm! Already I felt good about this builder/sales agent being that when I had walked into other builds locally , many were blunt and often looked down upon me because I looked young but Jason did not do this at all, he was very approachable. Throughout the whole process including pre and post times to our colour studio time, both Jason and the staff at the colour studio were very patient with me. I asked ...ALOT of questions quite regularly emailing them and they were nothing but understanding and prompt at getting back to me with answers. We are yet to commence our build due to land not registered yet but overall so far everything has been GREAT! I have already recommended friends to contact Jason for their build plans as I know he and the team will look after them :)
Excellent Customer Service
My husband and I are extremely happy with the excellent Customer Service received thus far from the Domaine Homes team. The virtual contract presentation and electronic signing of our building contract was made simple by the very pleasant and friendly Contract Presenter - who was pleasant, extremely thorough and understands the contract content. We are very excited to move to the next stage of our home building journey.
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Sounds like a plan
Have been more than helpful with everything so far,has made everything clear and easy to understand and prompt with email updates and responded quickly to any question s be it phone or email and is extremely approachable just easy to get along with altogether no complaints so far so algood
Great Service from Jason at Hamlyn Terrace
Very Easy and Simple Process. Jason was amazing from beginning and helped with everything so far.
Easy to make changes with the inclusions and upgrades are available.
Hope it will be as smooth in the future for contract and colours.
We would recommend domain homes for house and land packages or someone want to use them to build.
Questions & Answers
Hi Domain Team
May i know which are the Front Entry doors (Brand & Name) we can select and do you have any upgrade options for front entry door?
Thanks for the question, our front doors are Hume Newington and we offer four different styles: XN1, XN5, XN7 and XN16. As standard they are painted an external paint colour that you choose during your appointment, however we do offer a timber stain as an upgrade. We also offer other upgrades such as upgrading from an 820mm door to a 1020mm one depending on your house design and additional front door handle upgrades if you want add something a little extra.
Thanks, Domaine Homes!
Thank for your answer.i am planning Naveda 29 with 2750 ceiling height. Is there any other model number (door) which I can choose as upgrade?
It would be best to speak to a Sales Consultant in regards to these questions. If you can pass on your details so we can get Toby our Sales Consultant to give you a ring, or alternatively you can contact us on 13 64 69.
Thanks, Domaine Homes!
Do you charge a fees for traffic control and if its not used are fees refunded? Note this the second time I’ve ask this question, but no answer from domain, they seem happy to answer questions on pre purchase , no answers after sales .cheers Christopher
Hi Domaine Homes Team, may I know how long still we have to wait for your contractor returning to complete the insulation work in the roof? Can you provide an actual date instead of letting us wait and wait with no idea at all. My wife has trying to find out this from your team. We have a three months old baby and we don't want our baby suffering under the heat of this property with no completed work.
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