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Our build is just about to start, our journey so far with the ladies at head office has been great, always friendly and responds within the day. They clearly explained the process and never came across frustrated if I didn't understand. Highly recommend Domaine Homes for there professionalism, prompt and friendly communication.
This is unbelievably good. Exceptional work.
When i read all the reviews for Domaine homes before starting my house construction it looked too good to be true. Being a pessimist i was mostly suspicious of paid reviews but then i have been proven wrong. I had multiple conversations with people who constructed with different builders from product review but there is an emerging pattern of happy stories with Domaine home, so i decided to go ahead with them as it suited my budget as well as the design preference.
Right from the start Rebecca was completely transparent with my build designs, ...tender and what will work for me based on my preferences. Hardly had any hiccups right after that, Only one of the potential site costs that she mentioned showed up during construction otherwise i am surprised that my contract looked pretty much like a fixed price build throughout. Pace at which they moved from contract signing to approval to laying slab is exceptional. Charlotte took over the construction phase post contract signing. She is equally good or topped it one better. There was a particular situation where a design change was not notified raising some contention but Charlotte handled it gracefully cutting the stress out of me. She was always available for any queries i had or for clarifications. Gary being the site supervisor is mostly available himself and kept me up to date on the progress. On odd occasions when i could not reach him for any questions Charlotte ensured that i get a call back. I have arranged independent inspection and pleasantly surprised to hear from inspectors that Gary was very supportive which is usually not the case. Through all stages of construction i didn't have any major defect during these inspections. My build was delivered in approximately 16 weeks, way too soon than expected despite the lockdowns. I was more concerned about possible irresponsiveness some builders show post handover. Once again i was proven wrong by constant follow-ups from Gary & Charlotte for issues i have raised in the first 30 days. Right from the tender discussions to construction & post handover it is an unbelievably peaceful journey. I didn't imagine myself ever saying this as my perception for house construction is usually on the other end of the spectrum. Having said that only reason i dropped a star is for the quality of furnishings such as doors and taps. I understand for the quoted price you tend to get outdated furnishings but not at the cost of quality. I hope these are replaced with reliable products at the end of warranty maintenance. I would not penalize Domaine too much on this as to me fundamentals of construction which includes Structural integrity, plumbing, electrical, flooring & customer service trumps everything else. I would not hesitate to build with them again.
We stumbled into Domaine Homes on our way out of Clarendon at Parklea. Rebecca the sales person there was just so helpful and professional. She helped with picking a great design suitable for our family. Rebecca has a great can do attitude and always helped us along the way. Rimonda at the Head Office was also very helpful, she went through our contract step by step , being 1st time home builders she asked us if we had included certain things in the house, which we had missed. Samantha looking after our account was good and always prompt i...n replying back to our queries. Gareth our site supervisor coordinated well in regards to the build and the handover was good with minimal issues. We love our home and thank Domaine homes for it. We would definitely recommend them to all.
So far great experience - But some improvements to make perfect!
We currently at the 'concrete' phase of our build. But it has been a smooth and good experience so far. The people involved were very helpful and responsive. Every step of the way was on-time and well managed. E.g, we were initially planned to start in January 2020, but it is November 2019, and we are at the ' concrete' phase, so looking forward to having this momentum throughout the build.
However, there was one little hick-up during the colour selection. We spent weeks before the colour selection day paying visits to the colour studio so we ...got a feel of the colours and also to make choosing easier on the selection day. During our visits, we were told that the joinery colours can be swapped as long they were within the pre-selected colour palette. We decided on a colour palette only to be told on the selection day that this cannot be done and we were forced to undo all our weeks of work. They were very adamant and refused to give in. It was disappointing since we selected an alternate kitchen layout which had a return and now we have to different joinery colours on the same face (I have attached an image) - A little flexibility in simple things like this would have made this experience perfect. Otherwise, everything went well and the final costs barely changed from the initial quote to the final contract - other that changes that we made. Domaine Homes also fixed the site costs and there were no surprise elements.
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Build was very well managed , workmanship and build quality of property is very good .
Very happy with supervisor Steve Vassallo throughout construction process , he was very efficient and professional , finished our house 2 months ahead of time .
cant thank you enough steve for his effort and hard work.
Cost came as per our estimate .No Supersizes !!
we recommend domain for next build.
Frustrating at times but very happy with the end result
Our build with Domaine Homes was at times quite frustrating due to the lack of communication with our first supervisor [name removed]. However once our build was handed over to Jarrod Leonard everything changed and Jarrod saved the day for us. From then on we were really happy with everything that happened during our build. We can't recommend Jarrod Leonard enough!
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Very straight forward and transparent
All the information is available on the website like prices, designs, upgrade options etc. very straight forward and friendly staff.
A slight disappointment is on the survey delay even after the developer granted access to the site for all the inspection and builder surveys. I didn't get the logic to wait for the registration in order to do the survey.
Good building experience
We wanted to build our home in Jordan Spring East and came across Domaine Home display home in Marsden Park. We like the design and when compared with other builders we felt that Domaine home offered us best value for money.
But like any other thing you buy, you question everything and question again. All builders at the end are same and all products are more or less same. All builders will add variations this way or that way.
Questions & Answers
I am presently considering building with Domaine BUT I have only noticed product reviews from the Sydney regions, particularly Baulkham Hills. I have not read any from customers building with Domaine within the Illawarra Region (south and south east of Sydney suburbs). Is there anyway who can share their Domaine building experience in the Illawarra/Shellharbour region please. Jane
Thank you for reaching out, please be advised that the reason you are seeing Baulkham Hills come up is because it is referencing our head office location, not the build location.
There are reviews that do mention their whereabouts, so I hope you find some close to the area you are looking for.
I had the same experience as in this review https://www.productreview.com.au/reviews/d397375a-9470-424d-b95b-3e04119eb49f. I've cancelled the build (before actual tender is given to me) and moved to a different builder. I would like to ask you to please consider refunding the deposit that I paid. Would greatly appreciate if anyone can contact me as soon as possible. Michael is not responding to my email. I would like to sort this out with you guys before I file a complain to NSW Fair Trading.
Thanks. Waiting for your response.
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