Keep away from this store.
Beware !!!. Do not deal with this mob. We bought a dining suite at a clearance sale. When they were delivered, the material on the chairs were damaged. They refuse to replace them.Kepp in mind, this is a Domayne franchise, not a Domayne store. If you want peace of mind, shop somewhere else. All the Domayne sections are a different franchise, so keep away from the furniture franchise.
Really cheap service
Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting
Poor after sale customer service
Ordered and paid for a Samsung sound bar. Told it would take 4 to 5 days to arrive. Took 17 days. I rang Damayne twice. No-one from Damayne contacted me.
No aftersales service, broken product purchased
I purchased an outdoor setting prior to Xmas when it came to assembly we found the main parts of the coffee table leg brackets where not usable as they were bent .I rang customer service and spoke to several people who didn't show any interest or after sales service
Appalling customer service to say the least
Terrible after service, no professionalism for such a large organisation. Received a damaged tv which resulted in no replacement as I did not inspect the tv when it was delivered by Domayne, who would have thought you would need to inspect a 65 inch Sony TV on delivery.
Domayne has done nothing except make me feel as though i’m a liar and I damaged the tv, I considered myself a very good customer most of the items in my house have been purchased from Domayne, I just purchased a $5000+ mattress from them 2 weeks ago.
I will never purchase another item from Domayne again.
Worst customer service
My daughter bought a house full of furniture and appliances, table arrived damaged, TV didn’t work and she was fobbed off to supplier but the worst customer service was the fridge stopped working Christmas Day, she lost all her food and when we contact Greg at Domayne West Gosford he said there was nothing he could do until the manufacturer assessed the fridge. Customer service is zero at West Gosford Domayne, without a fridge now until it can be assessed
Totally unacceptable after service. I purchased the fridge in mide October. Was promised delivery the same week. Did not receive the fridge until four weeks later only to find it was faulty. Took numerous calls to get Domayne to organise a technician. Needed a replacement fridge which took a further three weeks. Now find the fridge makes a great deal of noise. Contacted Domayne who said they would organise another technician. They advised me they would ensue a call back to ensure the technician attended. Still waiting after two weeks. No call to confirm as promised. Buyers beware purchasing from Domayne West Gosford.
On wednesday my reliable old fridge died, my computer also needs replacing and i would like a larger tv, so I went across the road to domayne. They had everything I needed on display for the price I could afford. I had done my research over the past six months on the prices of these products and Domayne were consistently the most convenient and the most price efficient for me and the staff had been very helpful so Domayne was my first port of call when I had the money. I called into the store early monad morning with cash in my hand. I was stan...ding in front of the fridge I wanted, I was aware of the fact that all their products had an EOYFS sticker on them which was a blatant lie it's the same price it was six months ago. The salesman could not be bothered with me but I persisted then he lied to my face, told me there was no stock and a ten week wait and a delivery fee of $80 and I live across the road and I was confronted with the same arrogance and lies concerning the tv and the computer so I walked out. I spent all day driving around looking for the things I needed and got exactly the same lies from Harvey Norman, Bing Lee JB HI Fi. I came home and collapsed into a terminal depression. These retail outlets rejected my cash and they have the absolute gaul to whinge because sales are down people are buying online. To the sales manager at Domayne when she offered me a very lame solution, go to hell I'm not some idiot you can throw your "damage control" at because I dared complain. How dare you.
- Verified customer
Great Product Care service
I cannot speak highly enough of the service from all parties involved in the Product Care package. Our 65 inch Bravia developed a fault, I rang up and within 2 days the tv was taken away, assessed and I had the choice of a new tv or repair. I chose new tv, and Courtney and Bree from West Gosford store were marvelous. Bree went out of her way to explain everything and made a few suggestions to assist me with the claim. Outstanding service and I would recommend them anytime. PS. I have used Product Care with a computer, laptop and camera, all with the same results. All repaired or replaced, fast.
- Verified customer
Wrong info by sales rep to sell product care
Purchased an expensive tablet at the west gosford domayne branch back in 2013. Sales rep pushed hard to get me to buy the product care for 3 yrs, saying it is on top of the included warranty. That was wrong information for that year as the product care started to kick in after the included warranty only from sometime in 2014. So obviously when I approached product care for my device they said the 3 yrs was including the 1 yr that comes on the tablet and so my tablet couldn't be repaired.
Called the store to report that one of their sales guys ...
Thorough customer service in store whilst considering purchase of car camera. Staff went out of their way to answer queries, even positioning car camera and measuring length of cord in my vehicle. Placed an order for 2, with one having to come from a nearby store. After no phone call from store informing me of delivery, I phoned them. No one would pick up the phone in that department, transferred elsewhere and rep promised dept would ring back. After sitting by the phone for an hour, I rang store on their initial contact number. Still waiting for someone to pick up the phone, after listening to their customer service message, for 35 minutes.
Gosford, no service, condescending terrible attitude
Advertised a laptop which I decided to purchase the day after catalogue came out. Didn't have it in stock but said they would get one from another store 10km away and that was the only one Domayne had. I was at the store on Thursday but they said that was too close to a weekend so I would have to wait until the end of the following week. Am still waiting 2 weeks later and the same advert appeared in their next brochure a week ago. They wanted a deposit and luckily, after the attitude of the sales person I said that I would pay in full when the...y got it in. I've got a docket evidencing all this. No phone call, no excuse, nothing. What a disgrace. Staff too busy avoiding customers or pretending to be on business calls when they are obviously chatting with friends. Another problem is registering your name, address, phone no. etc every time you purchase something. They always say you are not registered even when you have purchased countless items and know that you have definitely given them the information before. Other friends of mine say the same thing and we are all sick and tired of registering with them. What do they do with the information anyway? Certainly not picking up their phone to call a customer. Far too busy talking to friends. And retailers wonder why consumers want to bypass them and purchase online. Absolute disgrace and my last trip ever to Domayne. Perhaps my next call will be to Department of Fair Trade. What was that law about having "sufficient quantities".
I often pop into Domayne for some home decorating inspiration and am always finding fresh displays of new products enticingly arranged. Catering to many different styles, there is something for everyone at a range of price points too. The staff are knowledgeable, friendly and polite whilst the store layout is easy to navigate.
Frequently updated stock and styling. A variety of decor styles and pricing points are catered for. Excellent, knowledgeable staff.
The owner of my local store is arogant. He should leave sale negotiations to his experienced and friendly staff.
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