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Domayne NSW

Domayne NSW

Alexandria, Auburn, Kotara, etc...
2.4 from 200 reviews · View Statistics
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Reviews

1.0
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H.Doust
H.DoustSydney, NSW
  • 5 reviews
  • 5 likes

No respect for customer after sale

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAuburn

Damaged goods. Paid for installation but not completed due to damage. No care for disabled.

published

Sealy bed, Australian made purchased in a Queensland store prior to moving to NSW. Paid for premium delivery through the Caringbah warehouse. Deliver staff were fabulous, unfortunately a bed leg was broken and the staff did not not have a spare leg. Contact was made with Caringbah Domain who didn't care as the bed was not purchased through them and the leg could have been broken on the trip from Queensland. Was told to contact Sealy for a new leg, it arrived the next day. I am physically unable to lift the bed and requested they assist given I paid for installation, they said not their problem. So much for customer service.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationBundall, Queensland.

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0.0
(1,234)
Keith T.
Keith T.Sydney Surrounds, NSW
  • 2 reviews

Leather lounges

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationDomayne West Gosford
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Lied and conveniently omitted terms point of sale Domayne Computers

published

Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationKotara
Nick D
Nick DSydney
  • 3 reviews

Worst after service

published

All good if the product work well but if anything happens you are left to do all the chasing and work to get it fix. I experience this first hand when I purchase my 5k lounge and the electric recliner did not work.

After numerous call and email exchange that barely go any where because Domayne put the problem on to the manufactures and as if it is no longer their issues. Took me 2-3 months to get a tech down and have it fixed.

Also the buying experience is terrible, there is no black or white with the price tag and if you don't know how to haggle, you are in the worst position. So if you see a price tag for X amount take away 25%. Terrible business model...

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
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Domayne NSW

Details

Compare all 21 Domayne
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and OutdoorBedroom, Mattresses and OutdoorBedroom, Mattresses and OutdoorBedroom, Mattresses and Outdoor
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