No respect for customer after sale
I bought a leather couch couple months ago at first day of receiving and assembling I found out recliner is not good and make big a impacting sound when it is closing , I called Domayne ,one of sales people took my details to send a service man to fix it but after 4 weeks no-one turned up , I called again and another sales manager promised to fix it in couple days but after 4 weeks still nothing happened.
I called third time with same sales manager she said it is not her duty for defect furnitures she named another person and asked me to hold t...
Damaged goods. Paid for installation but not completed due to damage. No care for disabled.
Sealy bed, Australian made purchased in a Queensland store prior to moving to NSW. Paid for premium delivery through the Caringbah warehouse. Deliver staff were fabulous, unfortunately a bed leg was broken and the staff did not not have a spare leg. Contact was made with Caringbah Domain who didn't care as the bed was not purchased through them and the leg could have been broken on the trip from Queensland. Was told to contact Sealy for a new leg, it arrived the next day. I am physically unable to lift the bed and requested they assist given I paid for installation, they said not their problem. So much for customer service.
Bought a 3seater and 2seater Wiltshire hand made leather lounges from Domayne West Gosford at a cost of $4700 .
Three and a half years later the leather has disintegrated on the three seater lounge through normal use, and using the Guardsman leather care kit with a 5 year Product Warranty, as instructed.
Tried to claim the warranty through Domayne and the Guardsman Product Warranty.
Domayne sent out a company called The Leather Doctor to inspect and report, to which he blamed Body oils had caused the damage.
So now Domayne, Guardsmen and the Lo...
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- NSW, Kotara
Lied and conveniently omitted terms point of sale Domayne Computers
Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission
Worst after service
All good if the product work well but if anything happens you are left to do all the chasing and work to get it fix. I experience this first hand when I purchase my 5k lounge and the electric recliner did not work.
After numerous call and email exchange that barely go any where because Domayne put the problem on to the manufactures and as if it is no longer their issues. Took me 2-3 months to get a tech down and have it fixed.
Also the buying experience is terrible, there is no black or white with the price tag and if you don't know how to haggle, you are in the worst position. So if you see a price tag for X amount take away 25%. Terrible business model...
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor|
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