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Fantastic service, assembly and delivery
Fantastic service from Mouhamed and Riz who delivered our lovely Odell couch. Amazing guys who went beyond the call of duty as the couch was difficult to assemble due to a manufacturer's error. They problem solved and worked tirelessly overtime on a Friday evening to make sure that we had a couch for the weekend. You can tell that these guys take total pride in their job. They turned a difficult situation around into a very pleasant experience. Restored my faith in people. Thanks Mouhamed and Riz.
No respect for customer after sale
I bought a leather couch couple months ago at first day of receiving and assembling I found out recliner is not good and make big a impacting sound when it is closing , I called Domayne ,one of sales people took my details to send a service man to fix it but after 4 weeks no-one turned up , I called again and another sales manager promised to fix it in couple days but after 4 weeks still nothing happened.
I called third time with same sales manager she said it is not her duty for defect furnitures she named another person and asked me to hold t...
Worse customer service!
I have been waiting three months for the delivery of my furniture. Finally the driver delivers half the goods and says they don’t assemble ( which was fully paid for) on the weekend and can’t find the six dining chairs!
Sitting at home on Monday for another half day for the rest of the furniture to be delivered but guess what another call to say they can’t find it again!
Extremely disappointed with their customer service and poor communication between warehouse and staff.
Worst customer service and organisation of a business Ive ever experienced
Never in my life have I written a bad review on a public forum- working in customer service myself it is something I always restrain from as there are other ways to point out issues, problems, grievances etc- in this instance, Domaynes lack of regard to listen to us and refusal to rectify problems has been utterly disgusting.
3 months ago, we spent over $2000 for a sofa at Domayne's Belrose Store. We have recently moved into our first place together and this sofa was the ONLY item we decided to invest in and buy new... a decision which has pr...oved to be a HUGE regret. We paid for 5 year warrantee, delivery which (as noted on the invoice) is a difficult one due to our living in a second story apartment, and all the extra's and add on's you could want when you buy your first sofa. After signing all the paperwork we were told our sofa would take between 6-8 weeks to build- as two people who have never bought or owned anything custom made were had no idea it would take this long, and considering we didn't have any furniture at the time we then had to pay extra for a loan sofa. I understand the extra payment for a loan sofa however this was the first instance where we felt like Domayne were not giving us all information in order to make more money from us. We paid the extra, were told our loan sofa should arrive that same week, and went home happy with our purchase. A few days later I had not heard anything rom Domayne about the delivery of our loan sofa which had to be organised at least a few days in advance as we both work full time so would have to organise to work from home on the day of the delivery. I had to chase this up, calling Domayne, where I was told our loan sofa would not be delivered that week at all as the warehouse was closed! I asked why this wasn't told to us when we paid for it, and then I was transferred to another person who said they would contact the warehouse and get back to me. I didn't hear back that day or the following so again had to follow up and call the store- where I was told the sofa would in fact be coming the next day. Luckily I was able to work from home and our loan sofa was delivered. Upon delivery I had a conversation with the delivery men about the difficulty they may face when delivering our custom made 3 seater sofa in 8 weeks time- something I believed they would pass on to Domayne in order to make the correct arrangements.
Super duper customer service
Zaveed was fabulous in selling us a new Australian made sofa (so pleased to support Australian manufacturing) and a Scandie armchair. And Mohamed and his mate were fabulous with the delivery. And the whole crew at Domayne Penrith were warm personable and knowledgeable.
Bought a full lounge set, come with wrong legs and while they unpacking ripped the bottom part. Waiting them to come and fix 28/06. Went domayne Aubrun 3 times called 4 times still not been fixed.
Bad delivery bad customer services
I was told delivery would be between 9am-12pm, 1:15pm now, still waiting. No phone call from driver whatsoever.
Have called 6 times but calls cut out and rang out.
Finally spoke to the 7th person who really did contact the driver and said he was running if we could re-schedule. However it was supposed to be delivered 2 weeks ago already but warehouse didn’t give the right number of pieces so that delivery was cancelled at the last minute.
So angry that I got jerked around Domayne Auburn Store so many times via phone calls and why no contact from driver if he was running late?
First time buying from Domayne and it’ll the last time.
DO NOT Buy from Domayne. You WILL be Sorry You Did!!!!
I have had the Worst retail experience of my life at Domayne. I purchased a Tempur bed in 50% off sale. The sale was a lie to get you in to the store, I paid regular price, lost $1000 deposit as they refused to refund it and called it re-stocking fee for a bed they had in stock. I was told to make up my mind in store as the Salesman [Name Removed] had a Seafood Platter waiting for him and what decision was there to make, the bed would be more than $10,000 tomorrow which it was not, he lied to us. It was the same $ at the end of the week and the...week after and to this day is virtually the same price. They won't refund my $1,000. Even worse, it was much cheaper at two other stores. On my side there was a problem I must say, I was too polite and too patient with them, and they took advantage of me because of this. Please, Do Not By From Domayne anything at any Cost. When I brought the matter up with the Store Franchisee [Name Removed], he said leave it with him and he will get back to me but he didn't and someone would call 2 months later asking when I would pay the balance, I then asked to speak to the Franchisee but he was busy, they would tell me he will call me back. We went round in circles forever. And they really used my patience as a tool to drag this whole catastrophe out forever. So now, I cannot pay the rip-off price balance as they will not sell me the bed even at the rip-off price, as well as they keep my $1000.00. I have No Bed and No $1000.00. I should have read other peoples responses here before I went to Domayne, I would have stayed well away from Domayne. Do yourself and your family a favour and look after them and your money, Please Do Not Shop at Domayne. I have No Bed and No $1,000. I have been ripped off and screwed over. Thanks for the worst shopping experience of my life Domayne. I left the review of my loss until the very end, I asked politely all the way to reconcile this with the store and Head Office, now I will tell my experience every way I can. The next step is A Current Affair. Please stay away from Domayne, there are so many other stores out there, Domayne you cannot trust at all.
Great customer service
My name is Aram I bought a lounge from you two years ago and I’ve had a leather problem twice and you were so helpful and fixed my problem with no hesitation...Joanna the sales person was extremely helpful thank you
The reviewer stated that an incentive was offered for this review
Damaged goods. Paid for installation but not completed due to damage. No care for disabled.
Sealy bed, Australian made purchased in a Queensland store prior to moving to NSW. Paid for premium delivery through the Caringbah warehouse. Deliver staff were fabulous, unfortunately a bed leg was broken and the staff did not not have a spare leg. Contact was made with Caringbah Domain who didn't care as the bed was not purchased through them and the leg could have been broken on the trip from Queensland. Was told to contact Sealy for a new leg, it arrived the next day. I am physically unable to lift the bed and requested they assist given I paid for installation, they said not their problem. So much for customer service.
I had a new fridge of which Tegan from the store not only helped set things up but out of her own time dropped off a part for the appliance.
This as greatly appreciated
Large range but no staff
Needed a new lounge and thought I’d go into Domayne. They have a classy beautiful range but disappointed in the level of staffing they had. The shop was so busy but not enough and when I finally enquires about a lounge they no longer made it.
Customer service 2nd to none
We have been looking for a new lounge suite for weeks and couldn’t decide in the style / colour.. PINA from the Auburn store was amazing!!!. She was patient, very knowledgeable, and an absolute star... and we havnt even bought anything yet.. I have read a lot of bad customer reviews for their customer service generally but our experience Was second to none... well done Pina and Auburn Domayne
- NSW, Belrose
- Verified customer
My wife & I found a great recycled oak dining table on sale and was helped by fantastic salesman Michael. He then helped us with lounges. We had tried many high end stores without luck. Michael was able to recommend high quality Australian made lounges that we were able to custom design to fit our exact requirements which was topped off with great fabric selection options. Then met franchisee Mark who personally called one of the lounge suppliers to arrange exactly what we needed. If that wasn't enough, we needed everything to be delivered to Port Macquarie - and Mark was happy to work with us and help arrange transport. Unbelievably nice and fantastic service - so we added an outdoor setting and dining chairs to the order!
Extremely happy with my new bed purchase
I have just purchased an Intimate Amalfi Medium Queen Ensemble from the Kotara NSW store.
After years with an old bed and a sore back I am so thrilled with my purchase- its literally like sleeping on a cloud. And it's everything I was told it would be. Extremely comfortable and the best nights sleep ever- Im so excited.
Living in regional NSW I actually purchased it sight unseen via photos on my phone, simply trusting the expert advise of the sales manager Damien. He was extremely helpful and knowledgeable and caring about my needs, right down to the base colour selection-Perfect. Thank you Domayne and Damien, I will absolutely recommend you to anyone wanting bedding advise.
We purchased dining table and chairs with a great discount. The staff who name Sayne is very patience, nice and helpful has served us. Recommend this store. So exited to wait for our new table. :)
Bought a new Tempur mattress today - Adam Matthews gave great service and explained the differences between the various Tempur beds very well. I had been to the store a week ago and decided on a Tempur mattress and thought I would buy that model- On my visit today Adam showed us a newer style at the same price .. something he did not have to do .. I appreciated his honesty in looking after a returning customer and also giving me a great deal on the mattress protector . It really was a pleasure to buy from Adam at Domaine..North Ryde..
purchase new phone
I brought my phone to your Tech dept who advised me unfortunately I needed a new phone. The reason I returned to your store the next day to purchase a new phone was the empathy and the customer service I received from Aaron in your Tech team.
A young man who displays great customer service skills and stepped above my expectations by assisting me further with the technology( Im from an older generation and not techology savvy)
Well done Domayne by having Aaron on your staff.
Excellent service and very attractive showroom
I visited domayne store in Penrith for my new bedroom purchase. Store is all beautiful and easy layout. Staffs were very friendly. I was served by Sulochana and Majid. Both were very nice people. They helped me thru all my bedroom purchase. I’m very glad I went to Penrith Domayne in bedding department. Both of staff are well advanced with their product knowledge and service is top of the roof. I highly recommend anyone to go to domayne Penrith for their next bedroom purchase.
Sold wrong firmness mattress, sales person clearly wasn’t listening or made a computer error.
Purchased a medium expensive mattress (or so I thought) in January and thought my back was aching due to getting used to a medium after always having firms, switched for my partners sake. Turns out the salesperson wasn’t listening or entered wrong code and I’ve been sleeping on a plush mattress. Warning.. check your receipt and make sure what you asked for us what you get as this is now a $1600 spare bed that’s never used and has caused me 2 months of discomfort. Extremely angry and realise I didn’t check receipt code so have no leg to stand on.
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor|
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