Customer service 2nd to none
We have been looking for a new lounge suite for weeks and couldn’t decide in the style / colour.. PINA from the Auburn store was amazing!!!. She was patient, very knowledgeable, and an absolute star... and we havnt even bought anything yet.. I have read a lot of bad customer reviews for their customer service generally but our experience Was second to none... well done Pina and Auburn Domayne
- NSW, Belrose
- Verified customer
My wife & I found a great recycled oak dining table on sale and was helped by fantastic salesman Michael. He then helped us with lounges. We had tried many high end stores without luck. Michael was able to recommend high quality Australian made lounges that we were able to custom design to fit our exact requirements which was topped off with great fabric selection options. Then met franchisee Mark who personally called one of the lounge suppliers to arrange exactly what we needed. If that wasn't enough, we needed everything to be delivered to Port Macquarie - and Mark was happy to work with us and help arrange transport. Unbelievably nice and fantastic service - so we added an outdoor setting and dining chairs to the order!
Extremely happy with my new bed purchase
I have just purchased an Intimate Amalfi Medium Queen Ensemble from the Kotara NSW store.
After years with an old bed and a sore back I am so thrilled with my purchase- its literally like sleeping on a cloud. And it's everything I was told it would be. Extremely comfortable and the best nights sleep ever- Im so excited.
Living in regional NSW I actually purchased it sight unseen via photos on my phone, simply trusting the expert advise of the sales manager Damien. He was extremely helpful and knowledgeable and caring about my needs, right down to the base colour selection-Perfect. Thank you Domayne and Damien, I will absolutely recommend you to anyone wanting bedding advise.
Excellent delivery men Manny and Lindsay
Today Lindsay and Manny delivered beds and a tempur mattress to me. They are outstanding. Friendly, respectful, efficient and knowledgeable. Importantly they were on time! They assembled 3 bed frames leaving no mess. I highly suggest Manny and Lindsay for assembly and delivery of products and thank them both for being so reliable. It took the stress of bed assembly from me.
I suggest more Cook Islanders/Pacific Islanders be employed by Domayne as they have natural strength and are so personable. Great temperaments equals great custom...
Bought a new Tempur mattress today - Adam Matthews gave great service and explained the differences between the various Tempur beds very well. I had been to the store a week ago and decided on a Tempur mattress and thought I would buy that model- On my visit today Adam showed us a newer style at the same price .. something he did not have to do .. I appreciated his honesty in looking after a returning customer and also giving me a great deal on the mattress protector . It really was a pleasure to buy from Adam at Domaine..North Ryde..
Doesn’t even deserve 1 star! Pathetic customer service!
Normally my partner and I have never had issues at Domayne, but recently we encountered some very poor customer service from the weekend staff in the furniture department. My partner and I have just received our first home buyers grant, and we were coming into the store to buy lounges, outdoor furniture, fridges, Tv, and all house hold appliances within the $10K limit. When we walked into the furniture display area, we were ignored. Not one sales representative asked us if we needed help, not one bothered to acknowledge us. My partner and I are...dressed very well and aren’t afraid to show privilege in the way we dress. We are young, in our early twenties. We have just bought our first home, and when we heard the comment the staff made about us we were very upset. When we were finally recognised, a younger staff member asked if we needed help, I replied “not at the moment thank you, I’ll let you know when I do, thank you”. As my partner and I walked off, the older staff member approached the younger staff member and said “they aren’t serious buyers, you’ll understand, just look at the ages, you can tell”. This comment instantly irritated me. We left the store and we took our $10K with us, putting it to Nick Scali instead. Very disappointing as we were serious, and we were ready to buy the wonderful furniture. The only good thing about this shop is the furniture the only issue is, you can’t get it because you have to deal with the poor customer service just to get to it. Such a shame!
Bought a 3seater and 2seater Wiltshire hand made leather lounges from Domayne West Gosford at a cost of $4700 .
Three and a half years later the leather has disintegrated on the three seater lounge through normal use, and using the Guardsman leather care kit with a 5 year Product Warranty, as instructed.
Tried to claim the warranty through Domayne and the Guardsman Product Warranty.
Domayne sent out a company called The Leather Doctor to inspect and report, to which he blamed Body oils had caused the damage.
So now Domayne, Guardsmen and the Lo...
Purchased a dining room table and chairs for our beach house. The salesman was very helpful in the Caringbah store. I was told it would be 2 weeks before delivery. After 3 weeks I contacted the store and was told David would phone me. He didn't. Four days later and many phone calls later I was told the goods were in the warehouse and had been for 5 days!!! Delivery man was extremely polite and arrived on time but my husband had to help him bring the table into the house because it was very heavy and the driver was on his own. I don't know how the driver would have managed had my husband not been available as I had a broken arm and could not assist.
Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx
Better then online buying
Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!
Fantastic service from Luke
Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.
Awful after sale service
Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.
Really cheap service
Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting
Our gas oven after 21 years finally had to be replaced. Jim Fettell from electrical was upfront with us about what oven was available showing us on the computer none was available but his honesty only helped ease our concerns telling us about how long it would take but it came in a lot quicker. His service was really great Also the company who installed our new oven Southern Style Kitchens & Joinery was terrific in their work & service. This company was recommended by Domayne which we do recommend to
Not impressed at all
The furniture department is great, and may be the only reason if I am going back. The Electronics Department salesmen are stupid. They do not know about the products that are for sale. They are dishonest and will try to sell a product that maximises their profit rather than the one that suits the consumer need. They use high pressure sales techniques to sell accessories, after care products, and extended warranties, that either you do not need or do not make a meaningful difference to consumer. They also drift away from you like mosquitos hit b...y repellants if they feel you are researching a product and comparing prices with other stores. Last but not the least their products are overpriced and often you can get a better deal and better service elsewhere.
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