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Domayne NSW

Domayne NSW

Alexandria, Auburn, Kotara, etc...
2.4 from 161 reviews

Reviews

3.7

15 reviews
5
(10)
4
(0)
3
(0)
2
(0)
1
(5)
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Customer service

published

I had a new fridge of which Tegan from the store not only helped set things up but out of her own time dropped off a part for the appliance.
This as greatly appreciated

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford

Customer service 2nd to none

published

We have been looking for a new lounge suite for weeks and couldn’t decide in the style / colour.. PINA from the Auburn store was amazing!!!. She was patient, very knowledgeable, and an absolute star... and we havnt even bought anything yet.. I have read a lot of bad customer reviews for their customer service generally but our experience Was second to none... well done Pina and Auburn Domayne

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
Gunsynd

GunsyndSydney, NSW

  • 4 reviews
  • 1 like

Fantastic Service

published

My wife & I found a great recycled oak dining table on sale and was helped by fantastic salesman Michael. He then helped us with lounges. We had tried many high end stores without luck. Michael was able to recommend high quality Australian made lounges that we were able to custom design to fit our exact requirements which was topped off with great fabric selection options. Then met franchisee Mark who personally called one of the lounge suppliers to arrange exactly what we needed. If that wasn't enough, we needed everything to be delivered to Port Macquarie - and Mark was happy to work with us and help arrange transport. Unbelievably nice and fantastic service - so we added an outdoor setting and dining chairs to the order!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Tessa

TessaCentral West, NSW

Extremely happy with my new bed purchase

published

I have just purchased an Intimate Amalfi Medium Queen Ensemble from the Kotara NSW store.
After years with an old bed and a sore back I am so thrilled with my purchase- its literally like sleeping on a cloud. And it's everything I was told it would be. Extremely comfortable and the best nights sleep ever- Im so excited.
Living in regional NSW I actually purchased it sight unseen via photos on my phone, simply trusting the expert advise of the sales manager Damien. He was extremely helpful and knowledgeable and caring about my needs, right down to the base colour selection-Perfect. Thank you Domayne and Damien, I will absolutely recommend you to anyone wanting bedding advise.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
Rodney

RodneySydney, NSW

BEDDING

published

Bought a new Tempur mattress today - Adam Matthews gave great service and explained the differences between the various Tempur beds very well. I had been to the store a week ago and decided on a Tempur mattress and thought I would buy that model- On my visit today Adam showed us a newer style at the same price .. something he did not have to do .. I appreciated his honesty in looking after a returning customer and also giving me a great deal on the mattress protector . It really was a pleasure to buy from Adam at Domaine..North Ryde..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne - North Ryde
Laura M.

Laura M.Hunter Region, NSW

  • 2 reviews

Doesn’t even deserve 1 star! Pathetic customer service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
Keith T.

Keith T.Sydney Surrounds, NSW

  • 2 reviews

Leather lounges

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationDomayne West Gosford
Trisha J.

Trisha J.Sydney, NSW

  • 7 reviews

Reasonably satisfied

published

Purchased a dining room table and chairs for our beach house. The salesman was very helpful in the Caringbah store. I was told it would be 2 weeks before delivery. After 3 weeks I contacted the store and was told David would phone me. He didn't. Four days later and many phone calls later I was told the goods were in the warehouse and had been for 5 days!!! Delivery man was extremely polite and arrived on time but my husband had to help him bring the table into the house because it was very heavy and the driver was on his own. I don't know how the driver would have managed had my husband not been available as I had a broken arm and could not assist.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
Melissa ishac

Melissa ishacSydney, NSW

Amazing Experience

published

Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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Samuel S.

Samuel S.

  • 6 reviews
  • 1 like

Better then online buying

published

Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn home
Candy E

Candy ESydney, NSW

  • 2 reviews

Fantastic service from Luke

published

Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
Jees

JeesSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Really cheap service

published

Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne West Gosford
Neil

NeilIllawarra, NSW

  • 2 reviews

great sevice

published

Our gas oven after 21 years finally had to be replaced. Jim Fettell from electrical was upfront with us about what oven was available showing us on the computer none was available but his honesty only helped ease our concerns telling us about how long it would take but it came in a lot quicker. His service was really great Also the company who installed our new oven Southern Style Kitchens & Joinery was terrific in their work & service. This company was recommended by Domayne which we do recommend to

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Warrawong
Rohan Gunna

Rohan Gunnanewcastle

  • 14 reviews
  • 24 likes

Not impressed at all

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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