Reviewer Photos & Videos
Awful after sale service
Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.
Don't buy from this store!!!
Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.
I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.
Awful after sale service
Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.
Had a very positive involvement with the salesman when recently purchased a TV for the first time in 16 years - needless to say we were not up on recent models. Organised delivery and setup which saved a lot of hassle - would highly recommend.
- NSW, Kotara
- Verified customer
Lied and conveniently omitted terms point of sale Domayne Computers
Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission
Keep away from this store.
Beware !!!. Do not deal with this mob. We bought a dining suite at a clearance sale. When they were delivered, the material on the chairs were damaged. They refuse to replace them.Kepp in mind, this is a Domayne franchise, not a Domayne store. If you want peace of mind, shop somewhere else. All the Domayne sections are a different franchise, so keep away from the furniture franchise.
Really cheap service
Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting
DON'T BOTHER !
I spent over $15,000 on furniture. There were multiple mistakes with the order and delivery and 7 months on the quality is terrible and it mainly needs replacing. The manager/ owner is not interested in fixing problems or apologising for delays, wrong items ordered or wrong items delivered. No one calls you back, you basically have to give up work and take up a full time position in trying to get problems fixed and calls answered. You get better aftercare if you buy a $1 coffee from the 7/11!
I'm leaving 1 star as Andy in Bedding was amazing as was the bed and mattress but I would suggest you avoid the furniture department at all costs. You may as well take your money and set it on fire, its actually much less painful an experience.
The men who delivered our bed moved it safely and efficiently in difficult circumstances. We have a small lift and narrow corridor to our apartment. Greatly appreciate their efforts!! Thank you!!
Our gas oven after 21 years finally had to be replaced. Jim Fettell from electrical was upfront with us about what oven was available showing us on the computer none was available but his honesty only helped ease our concerns telling us about how long it would take but it came in a lot quicker. His service was really great Also the company who installed our new oven Southern Style Kitchens & Joinery was terrific in their work & service. This company was recommended by Domayne which we do recommend to
Dangerously misleading sales conduct.
Do your research and do not trust a word the salesperson says. Unfortunately I did, was totally screwed, cost me 2 grand extra for no benefit. The products are good, the sales friendly and charming, but the persuasive misinformation is devastating. Will never shop there again.
Poor after sale customer service
Ordered and paid for a Samsung sound bar. Told it would take 4 to 5 days to arrive. Took 17 days. I rang Damayne twice. No-one from Damayne contacted me.
Not impressed at all
The furniture department is great, and may be the only reason if I am going back. The Electronics Department salesmen are stupid. They do not know about the products that are for sale. They are dishonest and will try to sell a product that maximises their profit rather than the one that suits the consumer need. They use high pressure sales techniques to sell accessories, after care products, and extended warranties, that either you do not need or do not make a meaningful difference to consumer. They also drift away from you like mosquitos hit b...y repellants if they feel you are researching a product and comparing prices with other stores. Last but not the least their products are overpriced and often you can get a better deal and better service elsewhere.
- NSW, Liverpool
- Verified customer
Bad customer service after they complete the order and received my money. After 7 months back and fourth with issues with a recliner chair I ordered I am now receiving a refund. They’re blaming the manufacturers but I think it’s a way to cover their errors, they probably forgot to put the order in. I also got a leather lounge set the same time I ordered the recliner but the arm of one lounge broke in the first month, when they went to replace it they were taking my lounges and expected me to wait a few weeks for a replacement lounge, when they could’ve just taken the faulty lounges when they were replacing them at the same time. Very incompetent and unorganised.
I was looking to upgrade my bedroom suite. I went to different retailers to check what's in market. Domayne Auburn is the best stop shop with excellent service.
Professional sales staff made my purchase so easy. Other retailers didn't even served me until I approached them. As soon as I walk into Domayne Auburn Bedding department, I was welcomed, they listened to me and find my need. I am very glad I went to Domayne Auburn. My purchase was made so easy, received delivery and the delivery team as well were so friendly and professional. I would star 10/10 to Domayne Auburn and certainly recommend to everyone to shop in Domayne Auburn.
Thank you to sales staff Ilija for making my purchase so easy.
We have recently purchased our new Bedroom suite from Domayne in Auburn. The minute we walked into the Bedding Department we were welcomed and great service was provided. They have listened to everything we were looking in our new purchased and made our purchase very easy. We are very glad we went to Domayne Bedding Auburn. Everything was so professional from the day one until delivery received. Professional well experienced sales staff, excellent delivery service. Before we finalise our purchase we went to different retailers with poor service experience. I would rate Domayne Auburn bedding team 10/10.
Definitely my recommendation to all buyers, visit Domayne Auburn Bedding once before making your decision.
- NSW, Auburn
- Verified customer
Terrible Service and Did not follow up
Purchase soft lounge from Domayne auburn. The information provided on the lounge size (3.5 sitter with chaise) was not correct. Delivery person force the lounge into room and damage walls and door frame. Speak with store customer service manager Isabel and asking for solution to replace to a 3 sitter with chaise instead. Isabel suggested a different delivery man for goods or else will replace to a 3 sitter with chaise. Waited one month and 2nd delivery failed. Contacted Isabel for 3 sitter with chaise replacement and informed will give an answer within 2 days. Waited and follow up 2 days later and the manager is avoiding return the call. Terrible customer service.
Worst after service
All good if the product work well but if anything happens you are left to do all the chasing and work to get it fix. I experience this first hand when I purchase my 5k lounge and the electric recliner did not work.
After numerous call and email exchange that barely go any where because Domayne put the problem on to the manufactures and as if it is no longer their issues. Took me 2-3 months to get a tech down and have it fixed.
Also the buying experience is terrible, there is no black or white with the price tag and if you don't know how to haggle, you are in the worst position. So if you see a price tag for X amount take away 25%. Terrible business model...
Awesome service from Warrawong
So happy with the service from Domayne Warrawong. Chris and Alex are amazing. Fridge blew up on the weekend. I ordered a new fridge and it was delivered within 2 days of being ordered. Unpacked and set up with old fridge taken away. No mess left. Awesome service. Couldn't ask for better. Will definitely be ordering off them again!
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