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Domayne Physical store

Domayne Physical store

ACT, Fyshwick, WA, City West Perth, NSW, etc...
2.3 from 246 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(69)
(9)
(6)
(12)
(150)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    3.3 (38)
  • Return Claim MadeYes (6) · No (33)
  • Warranty Claim MadeYes (7) · No (31)
  • Product Appearance As advertised (56%) · Not as advertised (44%)
  • Customer Service
    2.8 (38)

can't trust staff

published

Im a uni student and I went in to buy my first laptop ive owned, anyway the bloke upwelled me hundreds and hundreds of dollars on stuff that I didn't even need that I found out later, I am appalled that some people can do that given the financial circumstances of a full time uni student

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationbundle
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Melissa ishac

Melissa ishacSydney, NSW

Amazing Experience

published

Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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A_Borg

A_BorgSydney, NSW

  • 2 reviews

Best Customer service by far!

published

Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
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Tavrez Ahemad

Tavrez AhemadSydney, NSW

Great Service From ZAVEED !!!!

published

We were looking for lounges, wasn't sure what we looking for. Zaveed from Penrith store was very helpful and friendly. We ended up buying lounge and dining setting. Great customer services from Zaveed . Definitely coming back to him to buy more !!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
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Salesman quickly lost interest after we had purchased.

published

Produce delivered was not as demonstrated and unusable. Salesman did everything he could think of to prevent a refund. Then wanted to charge us nearly a $1000 for the privilege.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
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Samuel S.

Samuel S.

  • 6 reviews

Better then online buying

published

Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn home
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Worst store in NSW; if only 0 stars was an option

published

No transparency shown by staff. Will try to rip you off & when the proprietor intervenes his response is "too bad, this is all you're getting". Stay away from this store!

Product Quality
Customer Service

True Reviewer

True ReviewerNew South Wales

  • 6 reviews

Good quality furniture.

published

After looking at a few places for a couch found it here. A fraction expensive than others but that's because the quality is great. Been an year and the couch is great. Will shop again.

Candy E

Candy ESydney, NSW

Fantastic service from Luke

published

Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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Wendy1

Wendy1Melbourne

  • 2 reviews

Quoted two different prices

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomaine melbourne
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JacobMendez

JacobMendezSouth East Queensland, QLD

  • 2 reviews

Awesome service from the manager Sam and his sales team Andy

published

We cane into your store in Saturday and had the pleasure of dealing with Sam and Andy.
They are very helpful and seemed to be more interested in making sure we get the correct advice rather than making a quick sale.
Me and my family appreciate good sales service because when it isnt genuin it means trouble down e track. Hats off to your team well done

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude valley
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Awful after sale service

published

Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
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Cheryl from Kingston

Cheryl from KingstonKingston 2604, ACT

Never again - Rude after-sales service

published

I bought a product on sale. It was only $20. I went to return it unused and the staff were patronising and downright rude as if I had some nerve returning a sale item. I am pretty sure that their refusal to give me a refund, or even a store voucher, is in breach of consumer protection law (which I will follow up). As for Domayne Fyshwick, forget it. Never again will I set foot in a Domayne store.

Cheryl

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFyshwick ACT
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Consumer

ConsumerGreater Melbourne (Metropolitan), VIC

WORST company I have ever dealt with

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationSpringvale
See all answers

Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sandra Dilks

Sandra DilksSouth East Queensland, QLD

  • 2 reviews

Wonderful encounter with a salesman

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Fortitude Valley
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Your Potential Customer

Your Potential CustomerGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelbourne QV
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Dennis

DennisSouth East Queensland, QLD

  • 4 reviews
  • 1 like

No after sales service

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBundall
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Poor Form

published

I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers

Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
See all answers

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Questions & Answers

Jane C.

Jane C.asked

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
Fired Up
Fired Up

Don’t think so.


Mark

Markasked

is the sidchrome tool offer still available?

1 answer
Fired Up
Fired Up

Why ask a Review forum?


Get an answer from our members and Domayne representatives

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