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Domayne VIC, Melbourne QV

Domayne VIC, Melbourne QV

2.5 from 21 reviews

Reviews

(6)
(2)
(0)
(1)
(12)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (0) · No (3)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
  • Customer Service
    2.3 (3)


l w.

l w.Perth, WA

Terrible, deceitful service and damaged furniture

published

The sales representative lied to us about delivery time and it arrived weeks after we expected.

When it did arrive, it arrived damaged and customer service was not helpful or reassuring. Also the wood colour of the table did not match the chairs in the set we ordered.

Don't waste your money or time!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMelbourne QV
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Wendy1

Wendy1Melbourne

  • 2 reviews

Quoted two different prices

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomaine melbourne
See all answers
Your Potential Customer

Your Potential CustomerGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelbourne QV
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A Happy Customer

published

Very happy with the assistance given in understanding the nature of the Tempur mattress cover and Tempur doona. The knowledge of the product, patience in sharing this information via phone or in person, willingness to understand your needs together with time given in the lead up to Xmas was very much appreciated. Thank you.

Shop LocationVIC, Melbourne QV

Fantastic service!

published

We purchased a set of leather sofas in-store at the QV centre, Melbourne. The purchasing process was fine, and generally you have to wait 10 - 15 weeks for delivery, but there was one in stock and they could deliver on Saturday and we only purchased on Thursday! So we opted for delivery on Monday - they phoned the day ahead as they said they would and scheduled delivery between 9:30 and 11:30. They arrived just before 10am! The sofas are the correct colour and in perfect condition.

Shop LocationVIC, Melbourne QV

YG1

YG1Melbourne

Worst Customer Service Ever Received!

published
Shop LocationVIC, Melbourne QV

Very poor service from Domayne, Melbourne CBD.

published

New to Melbourne, and without checking just ordered a couch from one of the Domayne store located in Melbourne CBD in Dec 2016, they took 3 months for delivery. Their service is very worst, never saw such a worst service before. The staff members are well-trained to throw lies to attract customers and not following whatever they say. In fact, no proof is given for any of their offers they are telling verbally. The staff members are rude when we ask for details. No proof or receipt is given for the final settlement. I was disappointed by their staff's rude behavior.

Shop LocationVIC, Melbourne QV

sandy

sandyMelbourne

WORST CUSTOMER SERVICE FROM QV !

published
Shop LocationVIC, Melbourne QV

Excellent service and come to see sandy u will get the best bargain price at domayne QV Melbourne c

published

I went to Domayne at QV and I surprisingly customer service and good bargain from Sandy ..looks for him u will get the best service and good price easy to made bargain

Shop LocationVIC, Melbourne QV
HelenS

HelenSMelbourne

Customer service from bedding

published

We purchased a Tempur bed with adjustable base in July. Keaton & Steve were knowledgeable, got us a great price and after sale service exceeded our expectations. Strongly recommended.

Shop LocationVIC, Melbourne QV

Monik L

Monik LMelbourne

Great service from bedding department at QV

published

I'm not sure how the rest of the reviewers got such bad experiences but they surely didn't get served by Nathalie. My partner and I went into the store today with the intention of researching for a new mattress. Nathalie was so informative and helpful, we ended up leaving with a new Tempur, base AND a mattress protector! Great sales pitch and customer service, thank you!

Shop LocationVIC, Melbourne QV

Slowest delivery you will ever get

published

I ordered a dining table and a set of chairs from domayn QV in November, I was informed that shipping might take around 4 weeks and at most 2 months to come due to the holiday season. I agreed to the estimated date and now it's may and still haven't received the table! I called several times and every time was told that the delivery would be there by the end of the month. By now it's been almost 6 months since j ordered the furniture. Highly disappointing and frustrating! Unless you are willing to wait half a year for a delivery don't order from domayn. Places like k-mart and IKEA can deliver within a week.

Shop LocationVIC, Melbourne QV

Long wait but worth it

published

I was a bit reluctant to order from Domayne after seeing all the reviews on here re wrong stuff delivered, long waits and bad customer service. However living remotely there were little options available and Domayne offered reasonable delivery fee and the type of sofa i wanted. Customer service was always pleasant on the phone and delivery was within the 10 weeks. The delivery driver came alone which was surprising but I offered to help as my unit is up some stairs and he did have a lifter. Delivery man extremely friendly and accomdating and helped unwrap and position my furniture and took all the rubbish away! Would recommend if you dont mind a long wait for your furniture. Sofas seem well made and stylish.

Shop LocationVIC, Melbourne QV

terrible experience ..

published
Shop LocationVIC, Melbourne QV

Excellent price and great service!

published

My husband and I purchased a Tempur Crown mattress from Domayne in QV Melbourne. The sales person Sandy was extremely helpful and knowledgeable! He gave us enough suggestions and products knowledge to help us select the most preferable and comfortable mattress to suit our needs! However, looks like all the poor reviews came from the delivery process, so we will wait and see.

Shop LocationVIC, Melbourne QV
Luna

LunaMelbourne

6 months and still waiting for order

published

I ordered and paid for a bedside table from Domayne in October 2014. 6 months later I am still waiting for my order to arrive. This would single-handedly be the worst shopping experience of my life. The most abysmal part is Domayne never call to update me where my order is. It only when I call that they are prompted to bother chasing up the supplier. Totally inept on basic customer service and trying to make this matter right.
How this company exists is beyond me. Looking at other reviews I am just one of many who have succumbed to the glossy brochure backed up by a bucket shop...

Shop LocationVIC, Melbourne QV

Jessie

Jessie

  • 2 reviews

Most terrible shopping experience ever!

published

Really poor quality products, absolutely disgusting costumer services! Bought a faulty table and was being refused a refund! Wrote complaint on their Facebook page and the store manager called me up and told me off! Shocking costumer service! After complaining to consumer affairs Victoria and the complaint on Facebook, they agreed to give me a refund, but it's been delayed due to various excuses they give me. I still haven't not received a refund yet! Don't buy from them ever!

Shop LocationVIC, Melbourne QV

John

JohnSydney

  • 2 reviews
  • 2 likes

Poor /absent customer service. Failed products

published

Staff appears forced to work at Domayne. Unhappy and unhelpful. Could not care less.
No response when one tries to contact them, re faulty products. Never buying from them again!
Purchased a mattress which has broken down within a year, ie. within warranty period. But no help whatsoever, very disappointed.

Service. Poor products.

Shop LocationVIC, Melbourne QV

Chloe

ChloeMelbourne

Horrible after-sales customer service

published
Shop LocationVIC, Melbourne QV

Aftersales service is bad

published

I bought a leather sofa set in Feb n it was broken in mid May.In beginning of June I took the photos n went to the store (QV Melbourne) to lodge a complain.The staff took the photos and my details and say that they were contact me in 2weeks.I waited but until July and the sofa is getting softer on the broken part.Then on 19 July I went to the store to lodge another complaint.And the staff say that she didn't have my photos and details.She told me to email her and she will contact me in a week time so I did as she said.And I have send 2 emails to her and yet I didn't hear from her.A very very bad service.

Shop LocationVIC, Melbourne QV

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