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Doors Plus

Doors Plus Questions & Answers

4.2 from 5,336 reviews

45 questions from our users

Andrew

Andrewasked

Hi what is the maximum size a single guardian 2 in 1 door comes in?

No answers
Bunks

Bunksasked

I have a zone living bi fold door. The top bolt has come out resulting in the door not on the tracks. Plus the push button lock has broken. Is there any way to get this door repaired?

No answers
Anna papaziakas

Anna papaziakasasked

Need to get some quotes

2 answers

Anna, We went with the “swinging door”, which at that stage was “on special”. Helen wanted more light in the laundry. The “sliding door” into the laundry we went with the “standard sliding door“ which was available. We did NOT get quotes.

Doors Plus
doors p.Doors Plus

Hello Anna

Thanks for reaching out.
We can definitely help with a quote.
We encourage customers to visit their nearest showrooms to view and choose from hundred of options and designs we offer. Once you have chosen everything in person, a trained sales consultant can visit your home for a free in home measure and quote.

In the meantime, take a look at our monthly specials in the link below:

https://www.doorsplus.com.au/monthly-specials/

Hope this helps!

Regards
Gus

David-48

David-48asked

For our Guardian 2 in one door, we need a "door handle stop" on the wall to stop the glass door handle damaging the wall when the full door is opened from the outside.
Any ideas where I can get a suitable stop?

2 answers
Doors Plus
doors p.Doors Plus

Hello David

Thanks for your questions and i apologise for the delay in my response.
I would suggest looking at your local hardware store otherwise i am not sure where you can purchase them from.

Regards
Gus

David-48
David-48

Hi Gus,
We have found, but not yet implemented a solution.
Our son suggested a resilient stop that contacts the glass, rather than the handle. He said it would actually be less impact on the glass than using the handle.
Thank you for your help,
Dave.

Minu A.

Minu A.asked

what is 100100 canopy tinted?

1 answer
Doors Plus
doors p.Doors Plus

Hello,

This refers to a Canopy, a product that Doors Plus can provide, that can be installed above a doorway, to provide some protection. The code you have mentioned in the SKU code for that product.

Thankyou
Regards
Gus

Duncan F.

Duncan F.asked

I am about to install a Guardian 2 in 1 front door and keen to remove the glass to make it lighter while installing. Is it merely a case of removing the Allan key bolts or and removing the glass or a more complicated process?

1 answer
Doors Plus
doors p.Doors Plus

Hello Duncan

Thanks for your question and we apologise for the delay in our response.
Yes it is a simple removal procedure involving the Allen keys.

Please ensure when re installing the glass, you adjust the glass correctly to ensure no future sagging or rubbing on the timber beading.

Regards
Gus

Louise76

Louise76asked

What does the customer care team do and what is the process when a customer has a complaint?

2 answers
Erica
Erica

They ask that everything is paid upfront before any work is done. Once it’s done they don’t care that’s their customer care. We started our order in November last year and only yesterday was the last item installed. I don’t think there is a complaint department as I could not find one. The worse thing is the installer that put a hole in our freshly painted ceiling, I was home and he never said a word and even tried to patch it ? We had to get it repainted and I believe the painter still hasn’t received his money. They came and saw it and took responsibility but that was it.

Doors Plus
doors p.Doors Plus

Hello Louise

Thanks for your question.
Our customer care team take care of all after sales enquiries including concerns a customer may have.
You can either contact them on 02 8610 9950 or email them at customercare@doorsplus.com.au with your order number and concerns.

Regards
Gus

Gloria T

Gloria Tasked

Hi, am interested in the 2 in 1 door for front and back. would DP be able to put a piece of metal sheet on the bottom of front door as that's where rain batters mine and it's effected it terribly? thanks, Gloria

3 answers
Terry
Terry

HI Gloria,
I think it is possible. Consult their team of experts and they will recommend a solution. Thanks. Terry

Gloria T
Gloria T

Excellent thanks, that'd be perfect.

Doors Plus
doors p.Doors Plus

Hello Gloria

Thanks for your question.
We have a wide range of weather seals we can install at the bottom of the door to help prevent water getting in underneath. We always recommend, if your door is fully exposed, to install some kind if awning or covering over the door to help protect the door from the weather.
Best to pop into your local branch and view the range and options we offer. Once you have chosen everything, one of our trained consultants can come out for a no obligation free measure and quote.

Regards
Gus

Helen

Helenasked

We were considering seeing if DP can do us a quote for new wooden door and screen doors and back door at our place but after reading some of these reviews I am considering our options. We don't have the average sized doors Looks like we will be thinking about this further and seeing what else is available to us? Thanks

6 answers
Trex
Trex

Doors plus at Fyshwick installed 3 bespoke doors for me following an entire house renovation. All but one door were unusual sizes. I paid approx $3700 for all the doors( timber with frosted glass centres) which included the doors, hinges, locks, labour and disposal of an old door. The doors were perfectly installed to fit all the spaces and the job was done in one day. Given the numerous components required for bespoke doors, in the end it was more efficient and cost effective to get Doors plus to do the job. Hiring your own carpenter( who’s speciality may not necessarily be doors) tends not to be much cheaper as you will pay for the materials and labour per hour.

Helen
Helen

That's great to hear but I was hoping to read better reviews than I have I wouldn't hire a carpenter to do a specialist type of job we have three doors plus two screen doors and four glass sliding doors and four screen sliding doors to sort out. Thank you for your reply. I will be considering our options.

Christina Echols
Christina Echols

It seems the reviews vary depending on the branch. Do a filter of reviews with the branch name (I filtered on Brookvale) to get a better idea of the specific branch you would deal with.

Mike t.

Mike t.asked

Why do you use finger jointed frames & trim when the wood is to be stained?
Isn't finger jointed would classified as paint grade rather than stain grade?

1 answer
Doors Plus
doors p.Doors Plus

Hi Mike

Thanks for your question.
Finger joining timber is widely used not only in the door industry but also in the furniture industry.
Finger joining is more durable and more sustainable.
If you are using a light stain, this will highlight or expose the joinery along with the characteristic of the timber on both the door and frame. If however, you choose a darker stain this will hide or make the characteristic of the timber less visible. It really comes down to your preference Mike.

Hope this helps.

Regards
Gus

Gail K

Gail Kasked

Why are there so many 5 star reviews from one review people. Seems Product Review isn't what it started out to be.

3 answers
tendog665
tendog665

Doors Plus are really really bad and for every bad review they get they write 3-5 good ones. That is why they have so many reviews (>4500). Add up the 1-3 star reviews and it comes to 20% of their total count. When they first started doing this they were really bad at it and it was so obvious. They have improved but you can still tell they are submitting fake reviews to boost their rating. We used them and it was a total horror story! We tried to complain but they couldn’t care less. Once they get your deposit you are screwed.

Gail K
Gail K

I've heard you can buy bulk 5 star reviews for your company on Amazon. Looks like Product Review has the same practice happening here now.

Doors Plus
doors p.Doors Plus

Hi Gail

Thanks for posting your question.

It is illegal for any company or website to submit fake reviews.

Rest assured, Doors Plus does not purchase reviews in bulk as this is illegal.

All reviews are posted by customers. In fact we have an internal tracking system to link reviews from genuine customers to a physical order number that was listed on that customers order, positive or negative reviews.

Doors Plus does not and cannot choose which review is posted. This is up to a customer. Doors Plus responds to all reviews. Positive and Negative.

We value the importance of our customers feedback hence we would not jeopardise the trust between us and our loyal customers.

Regards
Gus

Kym

Kymasked

I have a dining room floor to ceiling window that I want replaced with French doors, can DP do the entire process or simply supply and fit doors?

3 answers
Leonora
Leonora

Not sure if they will do both but l would certainly be asking the question.

NMC
NMC

Look elsewhere. Must be better companies with better customer service

Doors Plus
doors p.Doors Plus

Hi Kym

Thank you for your enquiry and i apologise for the delayed response.
We can certainly assist you with removal of the window, supply of the French doors and installation.
In some cases some structural changes may need to be made in which you may need to hire a certified builder to inspect and make some structural changes however in most cases this is not needed.
I would suggest popping into your local showroom to view and choose the options we offer in person.
Once you have done so, one of our trained consultants will happily come out to your home for a no obligation free measure and quote.
You can find your nearest showroom by using the link below:
https://www.doorsplus.com.au/store-locator/

Regards
Gus

Shebba

Shebbaasked

I have bought a single exterior door and dressings but need someone to put it together and install. Would this be a service DP offer?

1 answer
Doors Plus
doors p.Doors Plus

Hi Shebba,

Thanks for your enquiry.
We install Doors Plus products only.
You may have to contact your local carpenter for this job.

Regards,
Gus

Craig

Craigasked

I would like information on buying a stable door for a house.

1 answer
Doors Plus
doors p.Doors Plus

Hi Craig

Thanks for your enquiry
Are you after internal sliding Barn doors?

Regards
Gus

Donna

Donnaasked

We've just purchased a Guardian two-in-one door in unsealed, solid timber. To best seal and protect the timber from the weather, how do we paint the internal timber face behind the security mesh? Is there way to remove the security mesh? thanks.

2 answers
Doors Plus
doors p.Doors Plus

Hi Donna

Thanks for sending through your feedback.

Donna – Please note, any “raw looking timber” behind the screen section is all sealed prior to installing the screen door section.
We use a clear varnish or sealant hence why it does look raw however I can assure you it Is sealed prior to constructing the door.

The reason we do not use a coloured sealant is because we cannot determine what colour each customer will paint the door and in order to prevent
colours clashing we use a clear varnish/sealant.

Hope this helps.

Thanks!

Regards,

Gus @ customer service

Donna
Donna

Thank you. I think the in-store staff could be advised of this as they told me it was unsealed. Very happy with the door quality.

QOO7

QOO7asked

Why is there no choice in colour for 2 in 1 Doors
Glass Hinges Bright Chrome
Glass handle brushed Chrome
Minimum to at least match door hardware

4 answers
Doors Plus
doors p.Doors Plus

Hi

The door has been designed and manufactured based on customer and market demand.
All the components on the Guardian 2 in 1 are designed specifically to ensure the doors colour scheme match.
Our goal is to ensure manufacturing standards are met which in turn allows our quality assurance team a easy flowing production line.
Our customer so far are happy with the door and colour scheme however I will pass your feedback onto the manufacturing team for consideration.

Regards
Gus

QOO7
QOO7

The colours do not match, bright chrome and brushed chrome, are different, and that's on the glass door.
Then when you want to add a lock and handle to the wooden door you are restricted to chrome or brushed chrome. If you wanted to have black to match the door mesh, that's ok externally but it would give you 3 variations on the internal side of the door (Black, bright chrome and brushed chrome).
As a customer not happy, and while in your show room other customer made similar comments.
Please pass on to Marketing and design teams, also ask sales why they do not sell more of this product, I think you will find the above is a major reason, its not cost, we like the product but it will not blend in currently.

Doors Plus
doors p.Doors Plus

Hi

Thanks for your feedback.
Your feedback has been passed onto our production team.

Regards
Gus

Eugene Pieters

Eugene Pietersasked

We bought our door from Doors Plus on Kessels Road, following an attempted break-in.

We had our door replaced and generally are satisfied however the door handle has come loose since in Install around end of November 2018 and early December 2018. Can someone com around at some stage to tighten it up?

Eugene Pieters

1 answer
Doors Plus
doors p.Doors Plus

Hi Eugine

Thanks for letting us know.
Please liaise directly with the store on getting this organised otherwise you can email customerservice@doorsplus.com.au with your order number and we will look into it for you.

Regards
Gus

Lydia

Lydiaasked

Hi,
I would like to replace a sliding flyscreen door in Concord West (2138). Could you please come and measure and send me a quote?

Thanks in advance.
Lydia

1 answer
Doors Plus
doors p.Doors Plus

Hi Lydia

Thanks for your enquiry
We can certainly help with that.

We do not come out for free measure and quotes on screen solutions as the price is mainly dependant on the style and options you choose in the showroom.
Once you pop into the showroom and choose from the options in person we can then provide you with a formalised quote based on what you choose.

If you are then happy with the quote, a 10% deposit is required and we then send a fitter out to measure the opening for you.

We currently have the OUT THE DOOR SALE on where you can save up to 30% off RRP, see in store for details.

We also have our recent issue of the catalogue which will help you with some rough pricing in the meantime:
https://www.doorsplus.com.au/monthly-specials/

I would strongly recommend popping into your nearest showroom for a quote ASAP.

Your nearest showroom is:
Granville
2 Parramatta Rd
Granville, NSW 2142
Australia

Our opening hours are Monday - Friday 9-5.30pm Saturday 9-4pm Sunday 10-4pm.

Amir and the team will be more than happy to help!

Regards
Gus

Caz20

Caz20asked

Hi, does the Guardian 2 in 1 door meet BAL 19 requirements? Thanks

3 answers
Doors Plus
doors p.Doors Plus

Hi

Thanks for your questions.
At this point in time we do not have any doors which meet BAL fire rating standards.
We are looking at introducing this in the future sometime however at this stage I have no date on when this will be released.

Thank you

Regards
Gus

Caz20
Caz20

Hi Gus,what is the thickness of the safety glass? And what size are the apertures in the mesh? What is the frame that holds the mesh made from? What timber is the door and door frame made from? I have found out that applying a fire resistant paint to timber could mean it can meet the BAL requirements, so if the glass and mesh meet the specifications it's possible this door would meet by BAL requirements needs. Thanks. Caroline

Doors Plus
doors p.Doors Plus

Hello Caroline,
The glass is two pieces of 3mm toughened glass with a film between the two sheets to make the glass laminated and safe. Finishes at 6.3mm. The mesh is 316 Marine Grade Stainless steel mesh, the same mesh you find in a certified security screen door. The frame is Solid Timber Sourced from Canada. tsuga heterophylla Is the scientific name. Hope that helps.
Regards
Gus

Me2

Me2asked

Is it standard procedure to lose 15% of your deposit 1 week after ordering a door when it has 5-6 week delivery date? Apparently because it has been measured they get to keep $150 of the deposit! Can you confirm thanks

1 answer
Doors Plus
doors p.Doors Plus

Hello,

Thanks for your question.
It really depends on the product you have purchased.
If you purchased a made to measure item such as a screen door or aluminum Bona vista unit then yes it is standard procedure.
Once your opening has been measured, your specified colour of aluminum and mesh is ordered within 24 hours of measurement date to ensure we deliver within lead time.
Please refer to your terms and conditions/invoice which states cancellation and refund clauses.
You can view our terms and conditions on cancellations by following the link below:
https://www.doorsplus.com.au/warranty-terms-conditions/

Regards
Gus

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