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Doors Plus

Doors Plus (page 2 of 62)

4.2 from 5,230 reviews

Reviews

4.2

1,233 reviews
5
(897)
4
(96)
3
(19)
2
(38)
1
(183)
  • Product Quality
    4.5 (1,130)
  • Return Claim MadeYes · No (1,233)
  • Job Satisfaction
    4.3 (956)
  • Customer Service
    4.2 (1,172)
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Cee O.

Cee O.Metropolitan Adelaide, SA

  • 2 reviews

Without Doubt the worst customer service

published

I Called on Saturday and they said they were busy, took my number and they said they would call back. Rang again on Monday, the salesmans excuse was we are extremely busy on weekends. When I asked for a quote on the style of door I required, he stated I needed to come down to the showroom, as I might find something else I prefer. I Stated I work most days, and when not working, I am renovating. Given our current climate, being able to order and get the product would have been extremely helpful. We renovate for a living, it is not that difficult or maybe it is for Doors Plus. Poor Customer service all round

Customer Service
Return Claim MadeNo
Store LocationSefton Park SA
1 comment
Doors Plus
doors p.Doors Plus

New front door and frame

published

Professional service and a quick quote and order processed by Richard from Brookvale Doors Plus. Install went smoothly.
Only point I would like to raise is that it would have been a better experience if there were a variety of door colours / stains available rather than just one, in quite a dark brown. I instead bought the raw timber one and stained it myself.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBrookvale
1 comment
Doors Plus
doors p.Doors Plus
Alfred M.

Alfred M.Greater Melbourne (Metropolitan), VIC

Had great service from the manager at Mitcham store

published

The Manager at the Mitcham store was very professional and informative and offered us great advice. Nothing was too much trouble and the sales team were knowledgeable about paint finishes.
Thank you for your prompt service and offering good value for money. Definitely recommending your store to our friends and family.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMitcham
1 comment
Doors Plus
doors p.Doors Plus
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Anne

AnneSydney, NSW

First rate door

published

We replaced a door off a veranda with the door recommended by the salesman.The door looks great .The installer did an excellent job and was hardly noticed.Very happy.A vast improvement.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCastle Hill
1 comment
Doors Plus
doors p.Doors Plus
Charles

CharlesSydney, NSW

  • 3 reviews
  • 1 like

House Facelift

published

We purchased new front doors for our house entry, from the Minchinbury store. These new doors have just given our house a new facelift. The salesman (Blake) gave us time to roam around and was quite helpful with questions about the different kinds of doors. Thank you very much for helping us make the right decision.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMinchinbury
1 comment
Doors Plus
doors p.Doors Plus
Maree

Maree

  • 2 reviews

Excellent service

published

All aspects of our order were dealt with efficiently in a friendly manner. The sales process, measurement and installation were all done professionally and by very pleasant and helpful people.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMinchinbury
1 comment
Doors Plus
doors p.Doors Plus

Perfect facelift to house

published

Ralph from Doors Plus Cannington guided us through the door & hardware selection Process. Delivery was earlier than expected and fitting was very efficient & clean by Doors Plus carpenter. Very happy with result and strongly recommend Doors Plus Cannington. Cheers

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington
1 comment
Doors Plus
doors p.Doors Plus
Neil

NeilGreater Melbourne (Metropolitan), VIC

Plantation Shutters - First purchase ok, large purchase lousy

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStafford, Queensland
1 comment
Doors Plus
doors p.Doors Plus
Susan

SusanPerth, WA

Zero Service at Balcatta

published

First phoned Doors Plus, Balcatta and was surprised at how unhelpful they were. I then followed up with a visit to the store. Salesman was helpful and I chose a door and made an appointment for him to come and measure up. He failed to show and 3 days on has not called to apologise or reschedule.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta, WA
1 comment
Doors Plus
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Suzanne R.

Suzanne R.Sydney, NSW

Great Service at Doors Plus at Granville

published

We attended the Granville Showroom first and were helped by Peter to choose a door then later in the day he came to our house and measured it up Then a couple of days later the Installer came and double checked the the measuring Then we waited for the door to ordered . Both men were very polite the Installer worked very hard to make sure it all fitted well.We are very happy with the door and the service

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
1 comment
Doors Plus
doors p.Doors Plus
Carol

CarolSouth East Queensland, QLD

  • 2 reviews

Excellent! Very Happy Customer

published

From the day we walked in the store to having the door installed we had very professional and friendly service. We bought a Guardian Door from Stafford Doors Plus and they couldn't have done any better. They kept us well informed and came when they said they would and the fitting of the door is perfect.

Thank you, from Carol and Jerry

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStafford Doors Plus
1 comment
Doors Plus
doors p.Doors Plus
Christine

ChristineSydney, NSW

  • 2 reviews
  • 1 like

Great service from St Peters

published

Door Plus made the whole process very easy.
Ivan took my order and measured up, Adam did a great job with the installation.
Would use again and recommend Doors Plus St Peters.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSt Peters Sydney
1 comment
Doors Plus
doors p.Doors Plus
Ken42

Ken42Sydney Surrounds, NSW

  • 2 reviews
  • 1 like

Very Bad Service on A Small Problem. Unhappy Customer

published

The company just installed 6 internal doors and other than some minor scratching OK.However the handles they provided did not all match .Poorly assembled and obviously used Monkeys as did not line up base plates correctly.Lame excuse given thats normal.Sorry it is not at all normal and when asked to exchange the worst 2 of the six.Refused.
Do not experience a problem as no service provided.Terrrible service for expensive doors $3,900 dollars for a $52 complaint.Sad

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationWest Gosford NSW
1 comment
Doors Plus
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Tom Maruschko

Tom MaruschkoSydney, NSW

  • 2 reviews

Done with ease

published

Recently purchased 3 doors from Mat at Granville and had Mike do the installation
Everything went extremely smoothly with an on time turn up for installation
Highly recommended Doors Plus at Granville
Tom from North Strathfield

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
1 comment
Doors Plus
doors p.Doors Plus
Danielle

DaniellePerth, WA

Quality from start to finish

published

After going instore initially on a whim I received great service from Jeremy at Doors Plus Cannington. Gave quality advice and suggestions. I am very happy with the finished result!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington
1 comment
Doors Plus
doors p.Doors Plus
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Doors not delivered as specified, invoice changed on day of payment.

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBalcatta
2 comments
Doors Plus
doors p.Doors Plus
Stella

StellaMetropolitan Adelaide, SA

  • 3 reviews

Excellent Customer Service

published

Excellent Customer Service at Doors Plus St Marys, spoke to Brett about wanting 6 internal doors, After choosing the style of door Brett organised to come out on the same day to measure up, 10 days later Ben came to install all the doors and did an outstanding job. I recommend Brett and Ben for doing a #1 job , super service, friendly and outstanding.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSt Marys Adelaide
1 comment
Doors Plus
doors p.Doors Plus

Quality and quick turn around

published

Went in to inquire for a solution to an outside door that keeps getting water damage on the Monday lunch time. Not only was I provided an excellent option but it was completely fitted by close of business that Wednesday.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBalcatta, WA
1 comment
Doors Plus
doors p.Doors Plus
Carl Wilson

Carl WilsonPerth, WA

New front Door

published

The door installation was quick, well executed and quality of work was very professional.
Site cleaned up and rubbish properly disposed of.
If we need other doors we will use Doors Plus again.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington WA
1 comment
Doors Plus
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Sue

SueSouthwest, VIC

Inquiry never followed up

published

2nd time I’ve enquired about a measure & quote from Geelong Stire. Had our whole house fitted with doors from this business 18 years ago so why wouldn’t you go back? 1st enquiry was by phone supposed to be followed up by somebody in store. Never received call back. 2nd enquiry was 3 weeks ago via email & again no call back. I rang again today to be told & I quote ‘sorry but I’m hopeless at getting back to emails’ Well that’s dandy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
1 comment
Doors Plus
doors p.Doors Plus
Page 2 of 62
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Questions & Answers

Anna papaziakas

Anna papaziakasasked

Need to get some quotes

2 answers

Anna, We went with the “swinging door”, which at that stage was “on special”. Helen wanted more light in the laundry. The “sliding door” into the laundry we went with the “standard sliding door“ which was available. We did NOT get quotes.

Doors Plus
doors p.Doors Plus

Hello Anna

Thanks for reaching out.
We can definitely help with a quote.
We encourage customers to visit their nearest showrooms to view and choose from hundred of options and designs we offer. Once you have chosen everything in person, a trained sales consultant can visit your home for a free in home measure and quote.

In the meantime, take a look at our monthly specials in the link below:

https://www.doorsplus.com.au/monthly-specials/

Hope this helps!

Regards
Gus

David-48

David-48asked

For our Guardian 2 in one door, we need a "door handle stop" on the wall to stop the glass door handle damaging the wall when the full door is opened from the outside.
Any ideas where I can get a suitable stop?

2 answers
Doors Plus
doors p.Doors Plus

Hello David

Thanks for your questions and i apologise for the delay in my response.
I would suggest looking at your local hardware store otherwise i am not sure where you can purchase them from.

Regards
Gus

David-48
David-48

Hi Gus,
We have found, but not yet implemented a solution.
Our son suggested a resilient stop that contacts the glass, rather than the handle. He said it would actually be less impact on the glass than using the handle.
Thank you for your help,
Dave.

Minu A.

Minu A.asked

what is 100100 canopy tinted?

1 answer
Doors Plus
doors p.Doors Plus

Hello,

This refers to a Canopy, a product that Doors Plus can provide, that can be installed above a doorway, to provide some protection. The code you have mentioned in the SKU code for that product.

Thankyou
Regards
Gus

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