Reviewer Photos & Videos
Without Doubt the worst customer service
I Called on Saturday and they said they were busy, took my number and they said they would call back. Rang again on Monday, the salesmans excuse was we are extremely busy on weekends. When I asked for a quote on the style of door I required, he stated I needed to come down to the showroom, as I might find something else I prefer. I Stated I work most days, and when not working, I am renovating. Given our current climate, being able to order and get the product would have been extremely helpful. We renovate for a living, it is not that difficult or maybe it is for Doors Plus. Poor Customer service all round
New front door and frame
Professional service and a quick quote and order processed by Richard from Brookvale Doors Plus. Install went smoothly.
Only point I would like to raise is that it would have been a better experience if there were a variety of door colours / stains available rather than just one, in quite a dark brown. I instead bought the raw timber one and stained it myself.
Had great service from the manager at Mitcham store
The Manager at the Mitcham store was very professional and informative and offered us great advice. Nothing was too much trouble and the sales team were knowledgeable about paint finishes.
Thank you for your prompt service and offering good value for money. Definitely recommending your store to our friends and family.
First rate door
We replaced a door off a veranda with the door recommended by the salesman.The door looks great .The installer did an excellent job and was hardly noticed.Very happy.A vast improvement.
We purchased new front doors for our house entry, from the Minchinbury store. These new doors have just given our house a new facelift. The salesman (Blake) gave us time to roam around and was quite helpful with questions about the different kinds of doors. Thank you very much for helping us make the right decision.
All aspects of our order were dealt with efficiently in a friendly manner. The sales process, measurement and installation were all done professionally and by very pleasant and helpful people.
Perfect facelift to house
Ralph from Doors Plus Cannington guided us through the door & hardware selection Process. Delivery was earlier than expected and fitting was very efficient & clean by Doors Plus carpenter. Very happy with result and strongly recommend Doors Plus Cannington. Cheers
Plantation Shutters - First purchase ok, large purchase lousy
We purchased Plantation Shutters from Doors Plus, Stafford, Queensland for a bedroom that gets the morning sun. The whole process from start, measure to install was good. So, then we ordered Plantation Shutters for the remainder of the house. The ordering and measure were fine but when the shutters were ready Doors Plus phoned me and arranged a time for the installer to come. They even said the installer would help shift the furniture if required. At the agreed time a Doors Plus van arrived and "delivered" the shutters. There was no word of ins...tallation. I phoned Doors Plus 3 times and got no response to my request for when the installer was coming. They would say "We will call the installer now and get him to call you". They said this 3 times and yet there was no phone call to let me know what was happening. Two days later, when it suited them they phoned and wanted to come around asap to install the shutters. The installer made out he didn't know of any problems but later divulged that he did know and that he was waiting for the shutters to be delivered before coming to my house. No phone call to me no nothing!! Very Poor!! The finished job looks good and the price was good but as for considerate professional service and communication - forget it. I wouldn't recommend or deal with them again.
Zero Service at Balcatta
First phoned Doors Plus, Balcatta and was surprised at how unhelpful they were. I then followed up with a visit to the store. Salesman was helpful and I chose a door and made an appointment for him to come and measure up. He failed to show and 3 days on has not called to apologise or reschedule.
Great Service at Doors Plus at Granville
We attended the Granville Showroom first and were helped by Peter to choose a door then later in the day he came to our house and measured it up Then a couple of days later the Installer came and double checked the the measuring Then we waited for the door to ordered . Both men were very polite the Installer worked very hard to make sure it all fitted well.We are very happy with the door and the service
Excellent! Very Happy Customer
From the day we walked in the store to having the door installed we had very professional and friendly service. We bought a Guardian Door from Stafford Doors Plus and they couldn't have done any better. They kept us well informed and came when they said they would and the fitting of the door is perfect.
Thank you, from Carol and Jerry
Great service from St Peters
Door Plus made the whole process very easy.
Ivan took my order and measured up, Adam did a great job with the installation.
Would use again and recommend Doors Plus St Peters.
Very Bad Service on A Small Problem. Unhappy Customer
The company just installed 6 internal doors and other than some minor scratching OK.However the handles they provided did not all match .Poorly assembled and obviously used Monkeys as did not line up base plates correctly.Lame excuse given thats normal.Sorry it is not at all normal and when asked to exchange the worst 2 of the six.Refused.
Do not experience a problem as no service provided.Terrrible service for expensive doors $3,900 dollars for a $52 complaint.Sad
Done with ease
Recently purchased 3 doors from Mat at Granville and had Mike do the installation
Everything went extremely smoothly with an on time turn up for installation
Highly recommended Doors Plus at Granville
Tom from North Strathfield
Quality from start to finish
After going instore initially on a whim I received great service from Jeremy at Doors Plus Cannington. Gave quality advice and suggestions. I am very happy with the finished result!
Doors not delivered as specified, invoice changed on day of payment.
Doors were not delivered as specified: Door colour was specified as white on white. 6 doors were installed however they were not all the same colour (White on White which is a cool white vs Natural White which is a warm white). They claimed that this was normal colour variation. The invoice was changed on day of payment and I was bullied into paying. Paid deposit for 8 doors, only received 6. Raised complaint with Consumer Protection – Rectification was proposed however they did not follow through and provide it. The carpenter got in contact wi...th me as he had not been paid for the work he had done and requested information to support his claim with Doors Plus. There is nothing about Doors Plus that I would recommend. You would be better off in terms of quality, service and price by going to Bunnings.
Excellent Customer Service
Excellent Customer Service at Doors Plus St Marys, spoke to Brett about wanting 6 internal doors, After choosing the style of door Brett organised to come out on the same day to measure up, 10 days later Ben came to install all the doors and did an outstanding job. I recommend Brett and Ben for doing a #1 job , super service, friendly and outstanding.
Quality and quick turn around
Went in to inquire for a solution to an outside door that keeps getting water damage on the Monday lunch time. Not only was I provided an excellent option but it was completely fitted by close of business that Wednesday.
New front Door
The door installation was quick, well executed and quality of work was very professional.
Site cleaned up and rubbish properly disposed of.
If we need other doors we will use Doors Plus again.
Inquiry never followed up
2nd time I’ve enquired about a measure & quote from Geelong Stire. Had our whole house fitted with doors from this business 18 years ago so why wouldn’t you go back? 1st enquiry was by phone supposed to be followed up by somebody in store. Never received call back. 2nd enquiry was 3 weeks ago via email & again no call back. I rang again today to be told & I quote ‘sorry but I’m hopeless at getting back to emails’ Well that’s dandy
Questions & Answers
Need to get some quotes
Anna, We went with the “swinging door”, which at that stage was “on special”. Helen wanted more light in the laundry. The “sliding door” into the laundry we went with the “standard sliding door“ which was available. We did NOT get quotes.
doors p.Doors Plus
Thanks for reaching out.
We can definitely help with a quote.
We encourage customers to visit their nearest showrooms to view and choose from hundred of options and designs we offer. Once you have chosen everything in person, a trained sales consultant can visit your home for a free in home measure and quote.
In the meantime, take a look at our monthly specials in the link below:
Hope this helps!
For our Guardian 2 in one door, we need a "door handle stop" on the wall to stop the glass door handle damaging the wall when the full door is opened from the outside.
Any ideas where I can get a suitable stop?
doors p.Doors Plus
Thanks for your questions and i apologise for the delay in my response.
I would suggest looking at your local hardware store otherwise i am not sure where you can purchase them from.
what is 100100 canopy tinted?
doors p.Doors Plus
This refers to a Canopy, a product that Doors Plus can provide, that can be installed above a doorway, to provide some protection. The code you have mentioned in the SKU code for that product.
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