Reviewer Photos & Videos
we spent nearly $2000 on doors and door furniture that was delivered and installed. Within 5 months door does not open or close properly the catch sticks shut and open. Therefore either cant get out through door or cant close it. The guarantee and warranty do not cover fixing the door unless we pay $110 to come out to fix the problem of their door. So my husband went all the way in to get a new lock and it was not the right size so still cant be fixed...would NOT RECOMMENED them at all..
Fantastic Customer Service
South Road, Saint Marys, Adelaide
Even though the salesman knew he couldn't provide the product we needed, he told us which of his competitors would be able to help us. No attempt to deceive us at all. Just, outstanding efficient, and honest.
We'll definitely go back here first if we need something else that we think they do sell!
The Team at Doors Plus Balcatta (WA) were Amazing!! The Service was great from the moment I walked in.
Peter was outstanding and explained the whole process and personally ensured that everything was to be installed to a high standard - just Brilliant.
Do yourself a favour and head to the Balcatta store in WA for exceptional quality and installation.
It really was so easy from the time I placed the order to the time their installer arrived who was on time completing the quality install of 6 internal doors and a new front door.
Massive thanks team I am sooo impressed !
Not satisfied with the product and service
I am usually reluctant to write bad reviews on web page, but unfortunately, I had to do with no other option of reaching them by emails and 3 times phone calls and after leaving message for call back ....NO RESPONSE.
I have recently installed a door from Doors Plus, I am not happy with it raised concerns and comments by email hoping some one will call me or address these comments by email. NO RESPONSE.
In fact, after my email sent next day I have received a email, saying that they believe I am enjoying with the door and satisfied with it and ...requested to provide comments and feedback about it. I have waited for few days, tried calling the office....NO RESPONSE....some one picked up the phone taken the message....NO RESPONSE to this too. I have a very good impression on DOORS plus company in fact without doing much shop around ...bought the door in one visit.
Misleading Staff Service
A door was ordered from Arundel Branch Gold Coast on 25 June 2020. The door was a special order only in that it was marginally over height. A deposit of $585 was paid on that date. Delivery was guaranteed by Sameer between 8 and 10 weeks. I followed up in mid August and was advised by Patrick that delivery was on track for first week of September. A further follow up by me was made on 31 August when I was advised by Patrick the door would not be available till 22 August. I spoke with Sameer who told me he had sent an e-mail in July to confirm ...the size of the door, and needed confirmation prior to ordering manufacture of the door. No such e-mail was ever received by me. Interestingly, the door is now in transit from China despite my never having confirmed the size supposedly required prior to manufacture. I find the service of the staff to be misleading, and their attitude appalling. My statement to Patrick that I could build a house in the time it took to get one door was considered a huge joke. No apology has been offered for the obvious untruth regarding non existent communication. A delivery time of almost 13 weeks for an all but standard door is ludicrous. So much for "Doors Plus - No Fuss" My recommendation .... ZERO
Questions & Answers
I have a zone living bi fold door. The top bolt has come out resulting in the door not on the tracks. Plus the push button lock has broken. Is there any way to get this door repaired?
Need to get some quotes
Anna, We went with the “swinging door”, which at that stage was “on special”. Helen wanted more light in the laundry. The “sliding door” into the laundry we went with the “standard sliding door“ which was available. We did NOT get quotes.
doors p.Doors Plus
Thanks for reaching out.
We can definitely help with a quote.
We encourage customers to visit their nearest showrooms to view and choose from hundred of options and designs we offer. Once you have chosen everything in person, a trained sales consultant can visit your home for a free in home measure and quote.
In the meantime, take a look at our monthly specials in the link below:
Hope this helps!
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