Ordered camp cupboard - status changed to backorder after ordering
I ordered a camp cupboard from these guys at the beginning of August. Judging from the website status, the cupboard seemed to be in stock. Paid in full at time of ordering, as you'd expect. I didn't hear anything for a couple of days and decided to follow up the next week to find out what was happening - I did at least expect to see a "order processing" status, but nothing had changed and I didn't get a response to my email, sent from the contact form on the website.
Yesterday, still having heard nothing and more than a week since I'd placed t...he order, I checked the status on the website again and was shocked to see that it now had a "backorder" status. I suspect (but cannot prove) that the camp cupboard was never in stock and that they just take people's money and order the items in. Reading reviews below, this seems to be a common occurrence. That's fine, if you disclose at time of sale that the item isn't in stock and it's a special order. Taking someone's money for goods you don't possess, as though you do have them, is illegal. Anyway, after searching the site again I found an out of hours email address, which I sent a quick email to, asked for my order to be cancelled and a refund given. I'd by then had an email from Snowys, letting me know that the cupboard I wanted was now in stock with them again. (They disclose when they have items out of stock, you see.) So I've ordered the cupboard from them and expect to receive it in a few days. Meanwhile, I've had a refund notification email from downunder and I'll keep an eye out to see when it's received. I still haven't had any email of explanation or apology, but I don't really expect one. After my experience, I won't be in a hurry to order anything from them again. I only ordered from them because I wanted the canp cupboard and they were the only retailer that seemed to have it in stock at the time. I should have known better and stuck with Snowys and just been patient and waited for it to come into stock with them. I will stick with them in future.
Be weary of back orders
I ordered multiple products, all were stating that they were in stock at the time of ordering. 3 of the 4 products were dispatched, but the forth never came and had a status of 'New Backorder' where it remained for 4 weeks with no update. Multiple emails sent, no reply as to when it would be shipped. In the end I called and asked for a refund. Refund was given (no hassles), but dont rely on the company chasing up and managing your order if the product is on back order.
Update: While promising to give me a refund, the refund has still not appeared after 1 week. I am reducing my product review to 1 star as this is terrible customer service
rude abusive pigs
Went in to buy Darche products my spend was about 5k the old bald abusive pig of a man wouldn't let me check to see if the awning was going to fit the brackets I have on my car and then made stupid comments about me not wanting to spend more money on roof rack instead of using the equipment I already have, this loser doesn't know anything about weight distribution and thought I was dumb keeping most of my weight down low, then when I tried to call the head office to complain I got the same rude attitude as the other loser hung up on me after trying to make a complaint, well anyways I went to Snowys at Brendale and got better service, cheaper items and no crap so u lot can basically go broke and suk it
Down Under Camping
great communication, item was posted 1 day after ordering , fast postage , great quality well packaged item, top business A+++would recommend to anyone
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