Ordered camp cupboard - status changed to backorder after ordering
I ordered a camp cupboard from these guys at the beginning of August. Judging from the website status, the cupboard seemed to be in stock. Paid in full at time of ordering, as you'd expect. I didn't hear anything for a couple of days and decided to follow up the next week to find out what was happening - I did at least expect to see a "order processing" status, but nothing had changed and I didn't get a response to my email, sent from the contact form on the website.
Yesterday, still having heard nothing and more than a week since I'd placed t...he order, I checked the status on the website again and was shocked to see that it now had a "backorder" status. I suspect (but cannot prove) that the camp cupboard was never in stock and that they just take people's money and order the items in. Reading reviews below, this seems to be a common occurrence. That's fine, if you disclose at time of sale that the item isn't in stock and it's a special order. Taking someone's money for goods you don't possess, as though you do have them, is illegal. Anyway, after searching the site again I found an out of hours email address, which I sent a quick email to, asked for my order to be cancelled and a refund given. I'd by then had an email from Snowys, letting me know that the cupboard I wanted was now in stock with them again. (They disclose when they have items out of stock, you see.) So I've ordered the cupboard from them and expect to receive it in a few days. Meanwhile, I've had a refund notification email from downunder and I'll keep an eye out to see when it's received. I still haven't had any email of explanation or apology, but I don't really expect one. After my experience, I won't be in a hurry to order anything from them again. I only ordered from them because I wanted the canp cupboard and they were the only retailer that seemed to have it in stock at the time. I should have known better and stuck with Snowys and just been patient and waited for it to come into stock with them. I will stick with them in future.
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