Dr Boom Communications

Dr Boom Communications

 Verifieddrboom.com.au
Dr Boom Communications
4.9

1,157 reviews

PositivevsNegative
96% · 1,11639 · 3%

Reviews

1,157 reviews
Steve
SteveSydney2 posts
 

Very Professional and Quick turnaround

My laptop screen was cracked to the point of no return and its essential for work
I needed it fixed ASAP I didn't need to push them for it they were on to it and understood that
THE REPAIR PERFECT as new Show details ·  1
Kiru
Kiru
 

Very good service

I had a problem with charging my phone. I met Krish for the first time at Parramatta on 07/02/22. He is very friendly and I am very happy with Krish’s prompt service and professional manner. Thanks Krish. Show details ·  1
Stephen D.
Stephen D.
  Fair Incentive

Most helpful!

I had my iphone power socket / speakers cleaned …very helpful and friendly while doing the job….great service and only took a few minutes
Steve D Show details ·  1
Leigh
LeighSydney, NSW2 posts
 

Great Service

Terrific service from Sameer at the Oxford Village Shopping Centre in Surry Hills, NSW. I'm delighted the store is open. Show details ·  1
Amelia J.
Amelia J.Sydney, NSW3 posts
 

Good and friendly customer service

Quick and efficient.
Friendly service
Would definitely recommend to others
Easy to find and was satisfied with the final product  Show details ·  1
Joe
Joe
 

Perfect customer service

Huna and abu where a pleasure to deal with, quick and prompt service with a AAA standard. I take all my repairs here and leave happier everytime  Show details ·  1
Fran Lolohea
Fran LoloheaSydney, NSW2 posts
 

Great store for high quality phone repairs, replacements and accessories

Krish is friendly and knowledgeable with great attention to detail. Over the years I’ve dealt with Krish on four occasions and I wouldn’t get my phone fixed anywhere else. The phone case and screen covers are of excellent quality and have protected my phone on numerous occasions. Very happy with Krish’s prompt service and professional manner. Thanks Krish!!!! Dr Boom is my go-to place for all things phone!  Show details ·  1
Jo G.
Jo G.Sydney, NSW2 posts
 

Brilliant helpful & friendly service

Brilliant helpful & friendly service when I needed a new phone battery. Best price too. Thank u Jackie at Dr Boom Eastgardens. Show details ·  1
Andrea
Andrea
 

Amazing service

The store has everything you need and the products seem top quality. What did it for me was the service though - Hung and Abu are the best. Abu was very knowledgeable and Hung was so personable and kind. Great store! Show details ·  1
Anthony
AnthonySydney, NSW
 

Awesome service

Thank you Jackie for your great customer service. Always willing to help with all our family needs. Definitely recommend your Eastgardens store. Always a pleasure! Show details ·  1
Anna
Anna9 posts
  Verified

Do not use

If I could give one it’ll be 0 stars. Do you believe their “Lifetime Warranty”. Don’t get your phones fixed here. Will not be returning.

Dr Boom Communications
Dr Boom Communications   DM   
More

Hello Anna, It's unfortunate to see your negative review. We would love to hear more regarding your experience in our store. Please send us an email at drboomhelp@gmail.com with more details and a phone number we can contact you on.

Lystya S.
Lystya S.Sydney, NSW
 

Excellent service

Thank's to Sameer to get my phone fixed. He done excellent job and fast service too. Will definitely recommend to my friend.
Lystya Show details ·  1
Anastasia Lewis
Anastasia LewisSydney, NSW2 posts
 

Exceptional Customer Service

As a long time customer of Dr Boom, I wanted to say a huge thanks to Jackie from the Eastgardens Store for always giving 110% customer service and having great product knowledge! Makes shopping a breeze!  Show details ·  1
Karen
Karen
 

Great Customer Service

I was served by Jackie at the Pagewood shop. I was shopping for myself and my husband, she was very helpful and also friendly. Great customer service  Show details ·  1
Jay M.
Jay M.Sydney, NSW
 

Extremely satisfied even without purchase

Went in to get a cover for a new phone and had a lovely conversation with the experience and professional repairer. The phone was too new at the time (Z-flip) but he was extremely helpful and as I waited I witnessed him assist another customer with professionalism and courtesy. Highly recommend this well placed gem! Show details ·  1
Ian Stallworthy
Ian Stallworthy Sydney, NSW3 posts
 

IPad screen protector and case professionally set up

Sameer at DrBoom Market Street was extremely friendly and helpful and helped myself and my partner choose the right iPad screen protectors and cases..

Sameer advised he would assemble the covers and screen protectors for us if we could wait until the queue of customers had been served.

Sameer then carefully and patiently put them on our iPads and did a great job.  Show details ·  1

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Janette B.
Janette B.Sydney, NSW
 

IPad Air 2 Repair -over inflated quote!

Today I obtained a quote to repair my sons IPad Air 2 at the Eastgardens store. The end of the charging cable had broken off in the charging port & screen had cracked. The quote was $499 for the screen & $149 for the charging port. When I expressed my shock at the cost it was then discounted to $450.
I went upstairs to another repair center & the port was cleared in about 5 seconds at no charge & the screen replaced for $280
Please shop around before using this store. Show details
Tim
Tim
 

Phone accesories

Vanessa was super helpful and did a great job with supplying and installing our accesories
We will recommend to family and friends  Show details
Lisa
LisaSydney, NSW3 posts
 

Great service and information

I'd walked the entire Warringah Mall looking for a screen protector for my phone. Dr Boom was the only store who carried it and Renne was really friendly and helpful. He put the new protector on for me and was really helpful. Show details
Customer Service
Product Quality
Shannon
ShannonSydney, NSW2 posts
 

Exceptional service by Krish

I was at the Bondi Junction store tonight to repair my broken screen where Krish was working. He was amazing with his professional service and was readily available to assist, even going as far as giving a really good deal. Def will be recommending to family and friends. Another competitor I had approached before Dr Boom was unless.  Show details
Tom
TomSydney, NSW3 posts
 

Jackie at Eastgardens is a SUPERSTAR!!

I've been into the store at Eastgardens a few times and been lucky enough to have Jackie serve me each time, what an absolute legend!

Product knowledge, professionalism and a great charisma and character make the experience great fun and also right on point!

Lea I.
Lea I.
  Fair Incentive

Exceptional happy customer

Yasmin and Sameer's customer service was well and truly over and above the call of duty.
Their expertise was second to none between the two of them. They work exceptionally well together and complement each other in their knowledge and experience so everything they do is fluent.
Fadi I.
Fadi I.Illawarra, NSW
 

Anthony is Amaaazing

Best service i had in a phone shop
very happy with these people for the quality of service and their product knowledge Show details
A Aspe
A AspeSydney Surrounds, NSW
 

great service

Very friendly and helpful staff at Eastgardens brach- good knowledge and advice - thank you Jackie and Giacomo - for fixing my phone.  Show details
Sanic S.
Sanic S.Sydney, NSW2 posts
 
Joel S.
Joel S.
  Verified

Above and Beyond!

Fantastic Service!
Jackie was incredible. She sorted my Girlfriend's phone out with screen protectors and all, full package. Then offers to cut a screen protector to shape for my Galaxy watch and let me tell you, it looks like it was made for it. Super satisfied with everything!
Thank you Jackie. Show details
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Marina Semaan
Marina SemaanSydney, NSW2 posts
 

One Stop SHOP!!

Thank You to Ricky & Ahmed for your prompt assistance! I went to purchase a new screen protector - whilst I was there, they advised of what other things I can use to protect my phone! Definitely worth the visit. I will be visiting again! Thank You for your phenomenal service!  Show details
Gabi
GabiSydney, NSW
 

Sameer's excellent service at George St

I damaged my Samsung A50s phone while kayaking. Sameer was super helpful and kind when he fixed my phone. He gave me some options with my water-damaged phone as well, and was very accommodating given that my phone was bought abroad. Amazing customer service, and very quick results. I had my phone working again within 2-3 hours. Would recommend any time! Show details
Lisa A.
Lisa A.2 posts
 
Rmrk
RmrkSydney, NSW
 

Great service and will definitely go back!

Great service and they had the component I needed in stock. I broke my Samsung s20 plus camera glass just before my family Xmas break. The team at Boom in the CBD were very helpful and fixed it in less than 30 mins. Very professional and great customer service :)  Show details
SSK
SSKSydney, NSW
 

Now that's service!

I ordered an item online from Dr Boom mid-afternoon and had it personally delivered by the end of the day, which was a lovely suprise! So nice to have good ol' fashioned service for a change. The item will be a Xmas gift and I am sure wont disappoint. Thank you Dr Boom! Show details
Bobsika
BobsikaSydney, NSW3 posts
  Verified

Outstanding customer service

I popped into the Westfield City (cnr Market & George) store in Sydney today and was overwhelmed with the level of customer service by both Salek and Yasmin. I was only browsing for a new cover for my phone and ended up benefitting from the Black Friday sales and dropped almost $150 in store because they were so helpful and accommodating with my highly damaged phone. I will definitely return in the future. Show details
Linda
LindaSydney, NSW
 

15 Minutes fast screen repair of my Iphone by Sameer

My phone was broken in pieces and couldn't bother much to fix went to Westfield Sydney store to buy headphones, I was served by Sameer and informed all features of headphones I was pretty impressed by his amazing service when I was about to make payment he asked do you want to fix your screen its going to take 15 mins stay here I'll do it, I was like lets do it, he fixed. awesome service.  Show details
justin ryan
justin ryanSydney, NSW2 posts
 

Weekend sun staff hopeless

Weekend Sunday staff hopeless long fingernails speakers phone playing up giving excuse instead at fixing it still under warranty Westfield Sydney Show details
Dr Boom Communications
Dr Boom Communications   DM   
More

Hello Justin Ryan, It's unfortunate to hear you've had a negative experience in our store. We would like to hear more about the incident. If possible, please email us the details at drboomhelp@gmail.com so we can discuss further.

Murray
MurraySydney, NSW
 

Excellent Customer Service

I walked into Dr Boom in Town Hall to discuss my phone storage problems. I spoke to Sameer and he assessed a number of problems with my phone, I was not aware.Instead of trying to sell me 'stuff' he gave me valuable info about how to manage my phone storage. I had my email acct running in sync with my laptop for 15 years !!! Sameer sold me a 60GB storage card so I now set up a process to manage my data - thanks to Sameer !!! Show details
Meena
MeenaSydney, NSW
 

Best phone repair service in Sydney!!!

Krish was the one who served me at the store in Bondi junction and was amazing!! He provided me with great customer service! They fixed my phone, front and back, gave me a new screen guard and a case all for a great deal! My phone feels brand new! All of this was done in less than an hour! They also have genuine Samsung parts with life long warranty and if you sign up as a member, they'll have all the details of the purchase on their system to keep the warranty Show details
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Catherine
CatherineSydney, NSW
 

Service

Excellent service from Samir and Anthony. Repaired my phone, so grateful. Need your phone repaired or you need accessories, go and see these guys at Westfield Parramatta, they will help you out. Show details
Roy
Roy
 

Sameer was great!

I thought my phone was unrepairable due to water damage until I came into the shop. Sameer took a look at my phone and within less than an hour he was able to fix it. He did a great job, kudos to him! Show details
Zdenka D.
Zdenka D.Sydney, NSW3 posts
 

Professional team at Dr Boom

Best service I've ever had in telecommunications. Jackie was very helpful, Honest and handled herself well and professional. Thankyou Giacomo for the repair of my phone. The team at Eastgardens are friendly and understanding. Definitely will return for any phone needs
Teena
TeenaSydney, NSW
 

Jackie and Amanda are brilliant!

I am so happy with the service I received from Jackie and Amanda. They saved all the data from my phone. I highly recommend them. They were honest, helpful and I will always go back. Show details
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