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Dr Boom Communications

Dr Boom Communications (page 2 of 54)

4.9 from 1,076 reviews

Reviews

4.9

1,076 reviews
5
(1,037)
4
(9)
3
(1)
2
(3)
1
(26)
  • Customer Service
    4.8 (104)
  • Job Satisfaction
    4.8 (41)
  • Product Quality
    4.7 (95)
  • Return Claim MadeYes (2) · No (92)
  • Warranty Claim MadeYes (2) · No (90)
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Reviewer Photos & Videos

Quick service and professional

published

Went to Dr Boom at East Gardens in Sydney yesterday with a cracked screen - I had less than 30 minutes to have it repaired. Jackie was very helpful and Giacomo did the job in around 20 minutes. I had been hesitating to have it repaired but felt very comfortable there. Staff were friendly and professional. Would highly recommend this store.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEast Gardens Sydney
Warranty Claim MadeNo
See all answers

Can't thank Jackie enough for her fabulous service and assistance! Couldn't be more pleased :)))

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens Westfield
Warranty Claim MadeNo
See all answers
Sarah S.

Sarah S.Sydney, NSW

Excellent service from Jacki

published

Jackie was very helpful and really looked after us. She's very knowledgeable and we couldn't have asked for better service. Would highly recommend the
Eastgardens store and Jackie - she's brilliant!!!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
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Matt H.

Matt H.Sydney, NSW

Krish is a legend. Great service and friendly. Recommend highly.

published

KRISH was a great help. Friendly and fair. Highly recommend. Best phone service place I've been to. If you want great service and reasonable price, go here. Not charged because Optus made a mistake.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi junction
Warranty Claim MadeNo
See all answers

Excellent service

published

Ive got a such nice service they are really good and honest professionals.
Jackie she is just amazing, lovely and reliable person, drove away almost 2 h to bring me my AirPods
I will be back for more
Thanks guys
Eddie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr Boom East Gardens
See all answers

Really great deal, always happy with products and service! 10/10

published

Store really easy to navigate. 100% satisfied with products and quality. Declan at Forster store was great and very helpful, offered an awesome deal. Really happy with product and service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationForster
Warranty Claim MadeNo
See all answers
  • Verified customer

Amazing Customer Service

published

Jackie in your Eastgardens Store went above and beyond to get my iPhone screen fixed. I can not thank her enough. Will definitely recommend this store to family and friends

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
ARTASHES

ARTASHESSydney, NSW

  • Verified customer

Repair done by Mushtaq

published

Good honest repair work
Excellent job done by Mushtaq and good sales by Ramika done with in 45 minutes changed my batter, charging flex and battery with reasonable price at ccp

Return Claim MadeNo

Excellent, outstanding service

published

I had a problem with my mobile phone and tom showed so much patience with my lack of knowledge to help solve my problem.
The shop was just about to close but that didn't bother him he just kept working until he fixed my phone. I highly recommend his
Service as excellent, Jackie who works with tom is also very helpful
Julie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEASTGARDENS AT PAGEWOOD
Warranty Claim MadeNo
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Shay

ShaySydney, NSW

Not Happy

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardenes
Warranty Claim MadeNo
See all answers
1 comment
Dr Boom Communications
Dr Boom C.Dr Boom Communications
Bella Cecelia S.

Bella Cecelia S.Greater Melbourne (Inner), VIC

Terrible.

published

I went and got my screen replaced there last year, and I had to fix my screen under warranty because when they had put a screen on it had been faulty. When I went to collect my phone I noticed they had not put my screen protector back on (paid 50$ for a glass screen protector) so I told them to put it back on, and they out a plastic one on that cost like 5$, only finding that I had been cheated after my phone screen broke shortly after and I realised they didn't replace my screen protector with the one I originally bought. Cheated out of 250$. And the screen is dim and not the same quality as apple.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBourke Street mall
Warranty Claim MadeNo
See all answers
1 comment
Dr Boom Communications
Dr Boom C.Dr Boom Communications
  • Verified customer

Great job

published

I went to a Technician in Newtown and he couldnt repair my phone. Thank goodness for Mushyaq at Dr. Boom Oxford st, he completed all repairs and I had my phone back within one hour. Very reasonable price too.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDr.Boom Oxford St
Warranty Claim MadeNo
Product PurchasedRepair
See all answers
Esh P.

Esh P.Sydney, NSW

Amazing experience at Eastgardens store!!!

published

My battery died and my old Samsung screen was dying as well. I've had the same phone for nearly 4 years. I went over to Dr Boom at Eastgardens Westfield and Jackie was so great with her customer service and just general kindness and understanding as a human being. She got me the best price on the battery replacement (I checked everywhere, she was the cheapest), she fixed my screen for me and gave me a free tip of the line screen protector and a discount on a case so that my phone would last for years to come! She was upbeat and kind and knowledgeable with everyone who came in the store and I would recommend Dr Boom and Jackie to everyone I know.
Thank you Jackie, your service is a credit to the company!
- Ms Panda :)

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWestfield Eastgardens
Warranty Claim MadeNo
See all answers
Tim McCartney

Tim McCartneyGreater Melbourne (Outer), VIC

  • Verified customer

What a great service. Honest, timely and a exceptional quality. I recommend to anyone with mobile/tablet repairs A+++

published

Very satisfied, timely and high quality. Very satisfied with my product it works perfectly. i was also given extras as part of my purchase for free. That was very much appreciated.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationDoncaster Westfield Shoppingtown
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 256GB
See all answers
Bella G.

Bella G.

  • 3 reviews

I liked the speed of work and did not have to wait as in the official store.

published

Convenient service and easy to get, the price is several times lower than that of an apple, a bonus when replacing the glass, you can still get a discount on every little thing. Very fast service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

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  • Verified customer

Fast - Good - Friendly

published

What more can you ask?!?
Mushtaq replaces my smashed screen in no time and it was much cheaper than apple.
Mushtaq added the extreme unbreakable screen protector as well.
Super convenient location on Oxford st - right by the Aldi.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOxford st, Surry Hills
Warranty Claim MadeNo
See all answers

Excellent! Fantastic customer service!

published

I received fantastic customer service at Dr Boom Tuggeranong! They went above and beyond to assist me in purchasing a phone case for my very fussy teenager! The variety and availability of stock make shopping for a phone case very easy!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggeranong
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Rob Ashton

Rob AshtonSydney, NSW

  • 2 reviews

Excellent Service

published

I went into the Oxford Street, Surry Hills Store in Sydney today. Mushfark (think this is wrong spelling for his name) provided me with great service. I needed a new battery for my iPhone. Within an hour I went back to pick it up and M had replaced the battery, provided me with a $10 discount and even cleaned the back of my phone which had not been out of the cover for about 12 months and really needed a clean. Very good service, friendly and went the extra mile. I would go back to this store again. Well done.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOxford Street, Surry Hills, Sydney
Warranty Claim MadeNo
See all answers

Excellent service, great price!

published

I was served by Minh and he was so engaging and really helped me pick out what was best for my phone. He’s the best example of great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney CBD
Warranty Claim MadeNo
See all answers
Mayya

MayyaSydney, NSW

Amazing customer service

published

I dropped my phone on the road on Sunday 6/10, the screen broke and I couldnt use it, I went straight to Dr BOOM at Eastgardens, Jackie was amazing with her customer service skills. She gave me a good price on the repair, recommended front and back cases, so that if I drop the phone again it will not have the same consequence. She delivered amazing customer service in a professional and timely manner with a genuine smile throughout my dialogue with her.
Thank you Jackie

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEastgardens
Warranty Claim MadeNo
See all answers
Page 2 of 54
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Questions & Answers

John Watson

John Watsonasked

Do you have a battery for a Dell Vostro 1000 lap top computer? In stock ready to ship?

If yes what is the cost including freight?

No answers
DougF1

DougF1asked

I would like to get my computer cleaned from all viruses please

1 answer
Dr Boom Communications
Dr Boom C.Dr Boom Communications

Hello DougF1,
We specialise in Mobile Devices such as phones and tablets. Unfortunately, we do not service software issues on computers. Sorry we couldn't assist further.

James

Jamesasked

Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do?

I was served by Yasamin at the store, Central City Plaza

2 answers
Andrew83
Andrew83

If it’s faulty or it does not do what it’s
supposed to do, by law and I mean by law they need to replace it. It’s a consumers right.

Fired Up
Fired Up

Contact the company directly rather than via a REVIEW site

Get an answer from our members and Dr Boom Communications representatives

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