Lacks communication and multiple mistakes along the way
Our DD communication started in March. We’ve had to do all the chasing for communication along the way. Every step comes with an error. They hold 90% of the cost as deposit but don’t hear a peep except via bulk emails sent out to tell us our job is being bumped back again… and again… and again… Delays with Covid are one thing, but then they are ‘short staffed’ with trades, they forgot to book electrician/ plumber/ tiler…
And yet they still continue to book in more work??? Hope they’re telling people exactly how long they’re going to be waiting. We’re considering canceling and paying the penalty.
Terrible customer service
Had a kitchen 'face lift' and the installation process wasn't good only one guy to install for such a big job. I got told it would be 1 day to complete. Then I found out on the 2nd day someone else had to come out to do the splash back, then after that I found out someone would come out to complete the silicone and a missing door handle. No one followed this up for months but yet they wanted the money for it! A huge inconvenience for something I was told would be completed in 1 day. They also don't give a proper costing price and I was over charged for tiles I supplied. This company lacks communication, would not recommend. This was in W.A.
Would not use this company. After contacting them twice. Once via email then phone call which I was told they would be in touch within 48 hours have never recieved any contact.
Consider a new kichen
Our kitchen was updated last year, commenced around June 2020 and final appointment in January 2021. Delays were due to bench-top cut incorrectly, door panels missing from order, difficulty coordinating available times due to COVID restrictions & my children’s illnesses; sometimes DD workers did not arrive as scheduled or arrived late in the day, staying until 7-8 pm. DD workers unprofessional at times, referring to laminate bench~top as “cheap sh*t”. Corner cupboard door remains dropped on one side. Would not use again, wished I had persisted with entire remodel but will do so as soon as budget allows.
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Kitchen still not finished
Kitchen still not finished, it has now been 5 months.
Head office was not interested in my negative feedback and did not respond until a follow up email.
Franchisee unprofessional and unreliable, even after being advised by head office of all the problems
This kitchen experience nearly broke me.
Dream Doors Adelaide Central/East -
This experience has taken 30 weeks from start to finish. We paid a deposit for our kitchen to be ordered in May, and still didn’t have a usable kitchen in October. Our old kitchen was ripped out on July 1st, and after putting a few incomplete bits in place and telling us not to use anything until the kitchen was finished, the tradie disappeared never to return again. We were told it was very hard for anyone else to take on a partially started job, and so were still without our kitchen after 16 weeks. A heap o...
We had a kitchen "face lift" done last year and it was terrible. Splashback chipped, cut short, installed incorrectly. Benchtop installed straight onto existing cabinets, no substrate! and out of level. When we requested for the defects to be fixed, we were told it will not happen. The head office was not interested in our negative feedback and did not respond at all.
We had no choice but to go through DBDRV and VCAT to resolve this issue. The whole process took a bit over a year but today we have won our case and the ex-franchisee is ordered...to pay for splashback and benchtop replacement. I would not recommend this company to anyone, extremely unprofessional, they do not value their customers and will try to blame you for their poor workmanship. We got hold of the head office just a few weeks ago to try and settle this matter before the VCAT hearing and they were rude and unhelpful. They said they would fix the splashback but not benchtop as it is our fault its out of level due to old cabinets. Well the VCAT officer had a different opinion. If you are in a similar situation don't hesitate to take it further.
Contacted Dream doors Logan. Phil came out and measured up for a quote.....Promised it would be emailed the next day.
I am still waiting.
I will not be going with these guys. If they cannot manage to get a quote to me in the time promised, How long will I be waiting for the actual work to be completed?
I am really disappointed as they promised lots and delivered nothing.
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