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Dreame W10

Dreame W10

4.0 from 33 reviews · View Statistics
See the Best Robot Vacuum Cleaners in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.0
33 reviews
  • Build Quality
    2.7 (7)
  • Value for Money
    3.3 (6)
  • Ease of Use
    3.3 (6)
  • Cleaning & Maintenance
    3.2 (6)
  • Product is used
  • Noise Level
    3.7 (3)
  • Pet OwnerYes (4) · No (1)
  • System Errors Never (3) and Every time (3)
  • Ease of Programming / Scheduling
    3.2 (5)
  • Battery Life
    3.2 (5)
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Reviewer Photos & Videos

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Marian G.
Marian G.Perth, WA
  • Verified

Loving this!

published

Easy to use, minor issues with the app resolved quickly enough. Does a good job with both functions even on lowest settings (low suction and minimal water) and is of great assistance

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Hi Marian, we're so glad to know you enjoyed the convenience that our W10 brings. Thank you very much for also sharing your cleaning experience with us and we're all happy you're part of our growing family!

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Kalina
KalinaGreater Melbourne (Inner), VIC

Terrible, never worked

published

This product never worked, customer service is pathetic and now having to go through consumer affairs. The problem was always being looked at by others, now they just ignore communication.
Do not trust the company or product at all.

Purchased in for $1,599.

Build Quality
1/5
Value for Money
1/5
Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Hi Kalina, we understand your sentiment, and please know that we're working on providing you with an answer to your replacement request as soon as possible. Rest assured, we'll keep you updated with the team's decision.

Similar opinion? Write a review on ProductReview.com.au!
Nessie
Nessie
  • 2 reviews

Non-existent after sales service - so disappointing

published
Build Quality
1/5
Value for Money
3/5
Dreame Technology
Dreame Customer CareDreame TechnologySend a private message
Nessie
Nessie

Thanks for your reply. Two other people over the phone have promised to "personally sort this out" to no avail. I have emailed this information requested twice before only to receive no reply.

To whom do i send this Urgent: Faulty W10 email to...?

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  • Verified

Easy to use and does what I want

published

Love how it vacuums, mops, wash and dry the mop all by itself. Time saver!
downside, i have this 3cm think carpet that it can’t climb and vacuum it.
If you have a full length mirror, the robot will think the room is extended and keeps crushing into the mirror which is a bit funny

Dreame Technology
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Originally posted on Dreame Technology using our platform

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  • Verified

Best thing ever!

published

Does an awesome and thorough job of all my vinyl flooring, tiles and carpets, couldn't be happier with my purchase. Quick delivery and great price point too! The mopping is amazing and has saved me so much time.

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Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Thank you so much for your time in leaving this 5-star review, Valerie! We thank you for choosing our W10 and we're delighted that it saved you so much time. Cleaning has never been easier with Dreame!

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Kamahl S.
Kamahl S.
  • 2 reviews

Disgusting After Sales Service

published

Bought 3 of these (1 for mother and in-laws), 1 is faulty and over a month now, sending more than 20 messages on email, in their app and facebook messenger, and Dreame have made zero progress in fixing this issue. I'm so frustrated, I've reduced to posting negative reviews online, and now need to go to consumer affairs to push for a refund.

Purchased for $1,599.

Build Quality
1/5
Incentivised Review No
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Alfie G.
Alfie G.South East Queensland, QLD
  • Verified

LOVE MY DREAME ROBO

published

I have been telling all my friends and colleagues how awesome is the Dreame W10. It cleans wonderfully and collects all the dog's hair. Thinking of purchasing another one for our two young boys for their shared house.

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Dear Alfie, we count ourselves lucky to receive this brilliant review from you. Thank you very much for choosing our latest Dreame W10 and we're happy that you're part of the family!

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

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  • Verified

How did I live without my dreame

published

I have had 2 other brand robot vacuums in the past, the dreame is a whole another level. It doesn't get stuck, it goes from hard surface to carpet no problem, it actually sucks up dog hair and we have 3 dogs inside and my floors are actually clean.

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Thank you so much for your incredible feedback, Kylee! We're thrilled that you had such a great experience using our W10. Welcome to the Dreame team and keep spreading the good vibes! :)

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

  • Verified

Love this product, Love my floors

published

Love this product love my floors saves a lot of time to enjoy what’s more important life. I am so glad I went with this one as it clears the mop and Does a brilliant job cleaning

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Thank you for your outstanding review of our W10, Dorinda! I’m so thrilled to hear that it saved you time and made your cleaning routine easier. Cleaning is a breeze with Dreame! :)

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

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  • Verified

frustrating

published

cant get the wifi to pair, manually it only operates for about 5 mins before stopping in the same spot for no reason. due to not being able to use the app it is completely worthless

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Originally posted on Dreame Technology using our platform

George Hughes
George HughesCentral Queensland, QLD
  • Verified

This is great. But not 100% easily docks

published

Works well, saves time, good suction and mopping. But sometimes need to help dock, which was worse at the start but has got better but still not fully 100% so only every now and again it does this, but apart from that this machine it great

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Thank you for the honest review of our W10, George. It means a lot to us that you took the time to share your thoughts with the rest of the community. We'll take note of your feedback about the dock to help us improve.

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Raj
Raj
  • 2 reviews
  • Verified

My Impression

published

After my experience with Roomba 860, I always thought of which product can do vacuum and mapping both. With the purchase of Dreame W10 - my thought come true and Dreame W10 does a very good job. I am very happy on purchasing the product. Thanks Dreame Q10.

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Thank you so much for sharing your wonderful feedback for our W10, Raj. We're very pleased that it exceeded your expectations. Cleaning is a breeze with Dreame.

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Robot Vacuum Cleaners

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  • Verified

Very misleading “self cleaning”

published

For the price I thought it would include a bin for the robovac to empty dust - it doesn’t. Very disappointing.
It also often gets stuck on my shaggy rug or “cliff” that’s in my bathroom.

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Originally posted on Dreame Technology using our platform

  • Verified

That’s so good!

published

So good vaccum. I just struggled to connect it to my wifi but after so good. The app could be better. I still don t know how to ask the vaccum to come back to its base . I am not sure if we can do it !

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Welcome to the Dreame team, Valerie! We'd love to help you with your concern and it would be lovely if you could email us at customercare@dreame.com.au. Rest assured, we'll look out for your email.

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Marilyn C.
Marilyn C.South East Queensland, QLD
  • Verified

Weight off my mind!

published

Downstairs I have large white tiles and it's the bane of my life to try to keep clean in between work, family commitments etc - this has taken the pressure off completely! It's perfect!

Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Hi there, Marilyn! We truly appreciate your time and effort in sharing this review. Thank you for choosing our W10. Cleaning is a breeze with Dreame :)

Similar opinion? Write a review on ProductReview.com.au!

Originally posted on Dreame Technology using our platform

Questions & Answers

tashandshawn
tashandshawnasked

Only just got this vacuum and get repeated edge sensor errors. Have tried cleaning the sensor repeatedly but it only works for a few seconds and then stops again. Any suggestions?

3 answers
DLMC
DLMC
Steve Buys
Steve Buys
Dreame Technology
Dreame Customer CareDreame TechnologySend a private message

Get an answer from our members and Dreame Technology representatives

Details

CategoryRobot Vacuum Cleaners
Price (RRP) $1,799.00
HEPA FilterNo
Attachments Side Brush, Mop Pads
FeaturesMopping Function and Wi-Fi Connectivity
Charging Time6 hours
Manufacturer Warranty1 year(s)
ManualDownload manual
Visit official website

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