Booking cars that are not even available!!
Booking cars that are not even available!! Booked a long term rental for 6 months, spoke to 3 different staff members to ensure the vehicle I wanted was definitely available, was confirmed with each conversation! Then paid the $500 bond and the $280 weekly payment - got my booking confirmation, confirmed a pick up day and time with Suttons City - arrived to dealer and was advised the car was not even available, then they tried to offer me another vehicle with max of 150kms per day when the one I booked was unlimited KMs.... Would not recommend this company or service to anyone. Very unprofessional and inconvenient!!
- Drive My Car
- Verified customer
Good people to deal with and understanding when it comes to the customers needs and expectations. They helped with any questions that I had for them and were honest in dealing with them.
Worst Car Hire Company!!! Do Not Rent Car Here! Racist!!!!
If i was able to give this company no stars i would. The worst car hire company I've ever been with. I can’t express my disappointment enough. I Applied to hire a car which I was looking to take away for a VERY important weekend. I gave them all the adequate forms of ID’s required, they asked for either my passport “OR” drivers license. I’m a very busy man and didn’t have immediate access to my passport so I decided to send them my license. They messaged me hours before the day of hire to tell me that they cannot allow me to use the vehicle due...to not having enough forms of ID even though I had supplied them with all the relevant points of identification they had asked me to. After asking them what’s the reason why I can’t use their vehicle they mentioned that they’re unable to disclose that information. Very helpful aye. My assumptions are that it was all good until they looked at my license and realised that i am a man of COLOUR. ALL my points of identification were adequate and correct; I don’t see how they could tell me I can’t use the car. Do not hire with these guys! There's so many other professional and reasonable car hire companies you can go with. Disappointed!!!!
Find out how Drive My Car compares to other Car Rental Services
Know better, choose better.
Disappointing car hire
Because drive my car is not the owner, your dealing with a 3 party and that's a problem. Poor communication on where pick up at airport. Inexperienced staff at pickup and drop off. Bogus damage claim day after drop off. Car was dirty inside from previous rental and many scratches and a dent on panels. Not what I was expecting.
Questions & Answers
I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.
Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...
Drive My Car
Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.
How is the car rental demand in Melbourne??
Drive My Car
Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.
I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks
Drive My Car
Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email email@example.com and we can discuss your requirements.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.