Reviewer Photos & Videos
Very easy to hire and good customer service. Long time rental is the best option.
If you are looking for long term rental for uber or private use. Drive my car is the best option in town. They return your bond once you return the car in same condition. Good customer service.
Excellent customer service
I have been renting through Drive my car for a couple of months now. The car is new and in good condition. It is reasonably priced compared to the conventional car rental companies in the market. I will definitely use their service again and will highly recommend it to friends and family. The rental process from the start to finish was efficient. Keep up the good work and thanks to Jasper who was in charge of processing my car rental.
Everything was excellent!
Customer service was friendly and the staff made us feel very comfortable when the paperwork was being done.
The details of the payment was settled during the booking of the vehicle. Upon confirmation of the payment, the car was released.
The car I received was the same car I booked.
I used the car to run errands whilst I was visiting my son in Sydney
The reviewer stated that an incentive was offered for this review
A DECENT CAR FOR A DECENT PRICE
I was able to rent a nice reliable car from this website at a decent price. It was fairly easy to arrange & the owners of the car were really helpful to me. Based on my own experience, I would recommend this to others.
Booking cars that are not even available!!
Booking cars that are not even available!! Booked a long term rental for 6 months, spoke to 3 different staff members to ensure the vehicle I wanted was definitely available, was confirmed with each conversation! Then paid the $500 bond and the $280 weekly payment - got my booking confirmation, confirmed a pick up day and time with Suttons City - arrived to dealer and was advised the car was not even available, then they tried to offer me another vehicle with max of 150kms per day when the one I booked was unlimited KMs.... Would not recommend this company or service to anyone. Very unprofessional and inconvenient!!
Bad communication and they delete bookings without telling you
First up we were trying to be a repeat customer. We used these guys last year and Justin provided an awesome service. This time round, terrible. Their online chat doesn't seem manned this time and no one gets back. We tried to book an available car and then to find it is not available, got told in a not very clear way that we should book closer to the time. When I emailed them, to clarify.
No response. It is now closer to the time and rebooked again only to find 4 days later that it looks like the booking has been deleted but no email commu...
Bait advertiser or incompetent - either way give them a miss
My request for a car was declined because the car was not available - Yet it was listed as being available on the site along with 4 other identical vehicles and 7 similar vehicles from the same owner at the same location for the 7 days I was requesting. I was offered another car 20 km away. I was seeking something for pickup and drop off close to me so this offer was worthless. To show multiple cars as being available and then suddenly they are not is either incompetence or Bait Advertising. Also 48 hours to confirm a booking? Not exactly 21st Century. By the time I found out it was too late to make other arrangements.
Efficient digital sign-up process
After an initial hiccup where the owner response was late and I had to initiate follow-up, the customer service provided by Vincent was first class. The digital sign-up process is efficient and simple to follow and certainly saves time when picking up the vehicle compared to traditional car rentals where a lot of the paperwork is completed at pick-up. The pick-up process basically comprised a vehicle walk-around with the vehicle owner and instructions on how to return the vehicle, something not usually done with car rental companies who often...leave you to inspect the car yourself. All in all a great proposition/offering and would certainly consider again for longer term use as approximately 25% cheaper than an equivalent rental though one of the big rental firms.
Great customer service
Quick response time with customer service. I waited a little longer for the deposit when I returned the car but other than that I would recommend! Thank you to the team!
It was all so easy and the airport transfers were excellent. We were really happy with the car. We will definitely be using DriveMyCar again and highly recommend their service.
Great car rental experience
I rent a car for Uber, I got confirmation within 48 hours, I had the car exactly matching my needs. They provide documents in time for me to upload to Uber app, and the pick up and drop off process is very fluent and I got my bond back after I return the car.
The reviewer stated that an incentive was offered for this review
The future of car hire!
Every Christmas I visit Sydney and need a vehicle for two weeks.
I got an awesome car, awesome price with no hassle..Service was simple and friendly, the vehicle was outstanding,
Straightforward process and way cheaper than going to general rental companies. I highly recommend this and would just suggest you don’t waste your time anywhere else. You won’t be disappointed
Drivemycar always provided good customer service from both Sales and CS. Payments and Bond were handled well. Booked vehicle are received in good conditions and also meet my personal needs
DriveMyCar are the best
Drivemycar is a good company to deal with.
Resnoble prices for rent ,good cars , good stuff,customer servise is really,the bond and other payments were handled well ,I have received the same vehicle.
DriveMyCar is the best
I had never tried drive my car and stumbled onto it as I needed a car for a family holiday in WA. I was slightly concerned but it worked perfectly. Mark was a great host and met me at my rented accommodation, explaining everything about the car and he picked it up at my preferred destination. I wouldn’t hesitate to recommend the process
Beyond my highest expectations!!!
The customer service was excellent.
All the practice had been well handled.
The car was brand new, I couldn't have expected better than that!
Drive my Car service and Sutton City, they gave me the opportunity to enjoy my holiday to the fullest!
Do NOT use this company
This organisation is completely unreputable and secretive. I have tried to rent a vehicle for the summer break however today (the day before the booking). I was told firstly that they could not verify my drivers licence and that I should check with my licence provider to see if I was currently suspended from driving. Needless to say there are no issues with my drivers licence. They then claimed that I "did not meet the verification threshold". I've asked for them to explain the threshold numerous times with no response.
Throughout the process,...they asked for copies of my passport and other sensitive documents via emial which is highly insecure compared to a secure online portal that they should be using for these kinds of documents. I've tried calling and live chat to resolve this issue. When I asked to speak to a supervisor on the phone, I was laughed at then hung up on. I have massive concerns with the privacy and security of my information with this company and have written to the Office of the Australian Information Commissioner to complain about their alignment with the privacy principles and their use of third party verification providers. I strongly recommend that you do not use this organisation.
Team is very responsive, quick and professional. I used this company service before and planning to use for more services. The choices I was offered really flexible. Thank you very much
I rented my car out while overseas
They were excellent throughout the process, from inspection of the vehicle to communication while I was overseas. A mall issue occurred with the vehicle, which they fixed completely at no cost to myself. I can highly recommend the service.
Questions & Answers
I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.
Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...
Drive My Car
Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.
How is the car rental demand in Melbourne??
Drive My Car
Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.
I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks
Drive My Car
Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email email@example.com and we can discuss your requirements.
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