Unable to Deliver
Business model looks promising but fails to deliver. Tried multiple cars supposedly available on their website but none were available. One car owner hike his price after my offer to book, then his car became unavailable because he will be on holiday.
- Drive My Car
- Verified customer
Cheap cars but prepare to be robbed. Untrustworthy and unprofessional.
I rented several of their cars for work and the price was good and the cars were great, however... The way it works is they have open access to your account and they will take as much money as they feel like, without notification or reason. I was on the phone to them almost every day to find out why 2 or 300 dollars had been deducted from my account. Sometimes it was correct, but often it wasn't and it was always my job to sort it out. They will take a $300 deposit every time you take a car, but then they don't return it unless you ring, and ri...ng and badger them about it. And if they think you owe them money for extra rental, tolls, petrol or cleaning (I didn't) they will just take it out of your account and not say a word. They refused to refund a lot of money, supposedly for tolls, even though I had a tag in my car and was paying tolls thru my account. I couldn't get a tax invoice or any receipt from them no matter how many times I begged them. They refuse to itemise or give any notification in writing for any charge. I had to watch my bank account like a hawk and ring as soon as they took money out. Also, they don't know how many days are in a week. If you rent a car on Friday morning 10am, and drop it back the following Friday at 9am, they charge 8 days. Rent one day, return the next, they charge 2 days. Weird! If you don't mind spending all the extra time chasing up the money they stole and forcing them to refund it, it's a great service!
It could be really good
An excellent concept, which is unfortunately poorly executed when you consider sales, bookings and post-sale/ service.
Registration/ sign up/ Customer service process - 3 stars
Booking/ having car booked - 2 stars
Dealing with issues/ incidents - 0 stars
I thought the sales/ booking team did their best given the limitations of the platform/ service, but really what diminished all trust in the service. A shame really, given they're the only ones in this market that offers such a service.
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Questions & Answers
I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.
Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...
Drive My Car
Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.
How is the car rental demand in Melbourne??
Drive My Car
Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.
I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks
Drive My Car
Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email email@example.com and we can discuss your requirements.
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