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Dualit Newgen

Dualit Newgen Questions & Answers

4 Slice, 2 Slice
4.0 from 22 reviews

2 questions from our users




Our timer stops - so it just keeps toasting until we smell burnt toast - where do we take it to get fixed ??

1 answer

Thankfully I have not had to repair my Dualit (I have a 2 slice toaster).
I checked the Dualit website for customer support and the link is - http://www.dualit.com/support/2-sandwich/faqs#question3
Their advice is if the timer is sticking, which sounds like your problem, then you need to replace the timer (I'm sure you already worked that one out!). You can order the replacement timer from them however the issue then is who does the repairs in Australia? I really do not know and would recommend you send an email to Dualit's customer support.
Hopefully this has helped.
Kind regards




Can you toast thick items like sourdough, crumpets, english muffins, etc?

1 answer

I have not toasted sourdough bread in the toaster but you should be able to do that. I have toasted slices of brioche loaf in the toaster and they were great. We have also toasted both crumpets and english muffins in the toaster; no problems. I am still happy with our toaster and I still recommend it. It's great.

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