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Dulux
1.8 from 16 reviews · View Statistics

Reviews

1.8

16 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.2 (6)
  • Return Claim MadeYes (1) · No (6)
  • Customer Service
    1.0 (2)
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Brad S

Brad SSouth East Queensland, QLD

  • 3 reviews
  • 7 likes

Precision max adhesion water based undercoat does not stick

published

Painted a house full of doors and frames a year and half ago thoroughly sanding and following manufacturers directions and then coating with max adhesion and aqua enamel I am now redoing them because the paint is basically falling of in sheets. This is the first time this has happened in over 32 years of painting

Incentivised ReviewNo
Return Claim MadeNo
Store LocationOxenford qld
1 comment
Dulux
James S.Dulux

Hello Brad,
Can we please confirm if the doors were new and pre-primed timber? We're more than happy to have a look at the situation and find out what has happened. Please contact us on 13 25 25 and select option 2. We're here to help.

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Ian W

Ian WSouth East Queensland, QLD

Very Bad Product

published

We have 14 homes in our complex and all painted with Dulux Paints
Homes are aged between 3 & 4 years old but the paint on these homes has deteriorated after 2 years with some worse than others
After contacting Dulux they came and looked and said it was within specification.
So I asked for a % per year and not one person could tell me or have the decency to phone me back
Dulux advertise continually that they have a 10 year warranty but I can tell you it is worth nothing.

Stay away from their product
Ian W

Product Quality
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2 comments
Dulux
belinda b.Dulux
Ian W
Ian W

I have already spoken to your technical support on this number with no success also sent Bronson Tucker an Email again with no success
As I said before stay away from your product

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mystery girl

mystery girlPerth, WA

  • 4 reviews
  • 1 like

They have cheapened their can lids which are poor quality

published
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Product Quality
Incentivised ReviewNo
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1 comment
Dulux
Renee B.Dulux
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Kent O.

Kent O.Greater Melbourne (Outer), VIC

Maximum Strength Adhesion Primer

published

Used this paint on laminate kitchen doors...sanded prior, washed VERY thoroughly with metho and left to dry. One coat of primer and looked good, felt nice and smooth...THEN came the topcoat - acrylic semi gloss - and bubbles are showing up - touched the surface to see if it was topcoat air bubbles - but its the primer lifting!!! Wth...let primer dry ALL night with heat and most of the next day...why i decided to try another overhyped dulux product is beyond me...almost as bad as their ceiling paint...

Product Quality
Incentivised ReviewNo
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2 comments
Dulux
michelle k.Dulux
Kent O.
Kent O.

Sent a message with my mobile

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Preeti S.

Preeti S.Perth, WA

Theatre black- terrible experience

published

Bought Theatre Black paint from Dulux for my theatre room. With a kid it took us a few days to paint 3 quotes in one room. The slightest touch leaves marks and anything hits a little harder brings out white. We spent so much time and money on this product... left very disappointed :(

Product Quality
Incentivised ReviewNo
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1 comment
Dulux
James S.Dulux
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Simon S.

Simon S.Perth, WA

  • 3 reviews
  • 2 likes

Beware! False advertisement - colour shade only available for very short time

published
Product Quality
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Bob M

Bob MSydney, NSW

Bullies

published

We are a professional painting and decorating business and the customer service at Dulux is APPALING. Tom Torpy in the Dulux team bullied and harassed us, and fought with us to the point of tears. We have spent THOUSANDS of dollars on Dulux products on HUGE projects, that have required enormous supplies of paint. They are an awful company to deal with. Spend your money on another product like Wattyl, where they treat their customers with respect.

Incentivised ReviewNo
1 comment
Dulux
DuluxDulux
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How do we fix this.

published

We have been using a powder-coater for the past two years who advertisers that they warranty all their work and display the Dulux logo on their web site. So you would think they are backed by Dulux.
We have asked for a warranty as some of their product that has failed. Where do we stand when they are using and endorsing a Dulux product.

Incentivised ReviewNo
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Don't get a Dulux Accredited Painter

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Dulux
DuluxDulux
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OCP

OCPPerth

  • 15 reviews
  • 18 likes
  • Verified

Furious at the service by a Dulux Accredited Painter.

published
2 comments
Dulux
Garth M.Dulux
OCP
OCP
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Great products, great customer service.

published

Contacted Dulux with a minor Exterior Weathershield problem. Our consultant Ricky was brilliant and explained everything simply but in detail, resolving our issue. Just wanted to say Great Job Dulux, we are happy with both your products and customer service.

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Tab

Tab

  • 2 reviews

Exceptional product

published
1 comment
Dulux
Garth M.Dulux
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LemonAvenue

LemonAvenueSydney

  • 2 reviews
  • 1 like

Accent Color - Don't bother with this range, very few sample pots available.

published
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Niko T

Niko TGreater Melbourne (Inner), VIC

  • 33 reviews
  • 31 likes

The only thing worse than their Product is their Company as a whole.

published
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KMc

KMcWestern Australia

  • 5 reviews

Dulux Precision Maximum Strength Adhesion Primer

published

O.....M.....G!!!! This is the best product I have used in a long time. We had a new kitchen put in last year but the oven and microwave surround could not be replaced as it is set into a brick wall, so painting it was the only option. I did two coats of the primer and then one coat of Hog Bristle Wash and Wear in Semi Gloss to match the pantry door. Had to call the guys at Dulux Trade Rockingham with a couple of questions and they were great too. The results far exceeded my expectations and I am absolutely over the moon with the results. Well done Dulux, great product.

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Dulux Customer Service!

published

Dulux Qld manager advised our architect that Epoxy 4 primer was fine to use on our exterior sloping driveway but it is lethally slippery when wet. They refuse to acknowledge that the product is unsafe in that environment. The Dulux advice website actually states that NO Dulux product should be used on a sloping driveway. My husband has already fallen hard and bruised his coccyx and we can't walk down to our shed when it's wet. Also we can't drive down to the shed because wheels can't get traction to come up again. The Dulux approved painter who did the job has ignored our concerns as well.

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Questions & Answers

Carrie F.

Carrie F.asked

I need a primer that will go on Bakelite cabinet handles that will be frequently used. Do you have a product that will work and a good quality paint to go on top. Carrie.

1 answer
Dulux
michelle k.Dulux

Thank you for taking the time to contact us with your query, Carrie! We would love to help! Please give our Help & Advice Team a call on 13 25 25 (Option 2), and they will be able to answer all of your questions! – The Dulux Team.

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