Reviewer Photos & Videos
Dusk rip off
Came here to see if it was just me. Purchased candles from Dusk that have no smell, checked with the fam to make sure. First and last time. Hate wasting money like that and miss out on a nicely fragranced candle :-(
Dusk melts that don't melt - Bad quality & expensive
Recently purchased a candle burner and melts for a gift for someone (buy 5 melts for $20 deal), then sales assistant did the upsell to buying another 5 for extra $10 (total 10 melts for $30). Out of the 5 melts I kept for myself, 2 of them do not melt! I have had the burner going for around an hour each time to find the wax is barely melted. The photo attached is the second melt i tried using, had been "melting" for 45 minutes and found it still solid and slightly melted underneath when i moved the melt with my finger. I have been using melts f...or years and have had no problems until now with the Dusk melts. I use to buy my candles from Dusk back in the early 2000's, and hadnt purchased from them in the last 10 years until now and notice the quality has definitely changed for the worse as i noticed they are now made in China. I will go back to buying from local candle makers that are better quality and better value. Waste of money, do not recommend buying Dusk candles.
Used to love Dusk! Its a waste of money as the candles and oils dont smell very strong at all anymore and havent for a while. I have wased too much money on this minimal smell product. Will not be buying again.
Diffuser stopped working
I have the same problem. Mine is over a year old and then it just stopped working. I talked to Dusk and they said they can't replace it cuz it's over a year old from purchase and they don't know what's wrong with it. So basically, yeah, that's it. Stuck with an expensive, non -working diffuser. I don't think I will get another one. :(
Bought 2 of Cherry Blossom & Musk Osaka Mood Reeds Signature 200mL in the deal at the shops, they smelled nice over there but it doesn't smell anything when I opened at home and I've tried all the possible techniques like putting it in a small closed area, flipping the reeds and etc. I regret wasting money. Won't recommend it at all.
Essential Oils - not worth the money
The perfume from Dusk Essential Oils is very faint. You have to use twice as much as the Oils from other companies to get the same strength of smell. Dusk oils cost the same as another premium brand but the quality just isn't there. Spend your money on Essential Oils from Perfect Potion. Their oils are much better quality.
Brough 2 candels last week, they have zero smell, fool me once etc. First time shopping, and will be my last. I've brought better smelling candels from the Reject shop, and way cheaper.
Can hardly smell the MoodMist and fragrance diffusers
I purchased the McKenzie MoodMist diffuser along with several essential oil fragrances, and found that even on the 'high' mist setting, I could hardly smell any scent coming from the diffuser. They recommend adding 5 drops to the MoodMist, but even with 12 drops I couldn't smell much at all unless I'm seated right next to it. I also purchased several of their reed diffuser refills, and their scents just aren't strong enough. Not worth the $120 I paid for the MoodMist, and the $30 for the 2 essential oil fragrances. They need to improve their quality if they want to charge these prices!
The quality has gone downhill
just purchased two candles online, firstly the fragrance isn't as strong as I remember from a few years ago which is disappointing considering what you pay. Secondly, they didn't arrive in high quality condition. The wax inside one candle was all discoloured in one section and the other candle had broken wax all throughout the candle. I was looking forward to displaying them in the main rooms of my house, but they both look terrible, so they will be kept in my bedroom out of sight. Also, silly me for not checking first, but I just realised these candles are made in China, I thought they were made in Australia. So it will be the last time I purchase your mediocre products Dusk :(
Excellent service at Whitfords store
Jesse at the Whitfords store should be highly commended for his excellent customer service skills as he is naturally warm, friendly and helpful. Manager Marsha at the store is also warm and welcoming and they both make such a lovely team. Will certainly be going back again when in need of gift ideas as the diffuser that they assisted me in choosing was absolutely the perfect birthday gift that was much loved by its recipient. Thank you Jesse & Marsha!
Dusk diffuser not working as expected
Purchased a Dusk diffuser online a few months ago, essential oils had leaked in the package, did get the money back for these, however, the Diffuser doesn't emit the oils very well. It doesn't matter how much oil I put into the filler there is not much smell in the room, only if you sit on top of it. I have followed the instructions exactly, wouldn't waste my money on purchasing another, esp for the price I paid, over $120.00. The trusty old candle oil burner is much better.
Purchased the assorted scented tea lights. I have tried all of the different varieties / colors x multiple times. Unfortunately, out of 17, so far only 1 of these actually had fragrance. The bag is kept closed and in a box so lack of scent is not environmental.
Definitely not worth the money.
Waste of $20.00!
Bought 10ml, 100% essential oil for burner.....No fragrance.
Brought it back within a week with full receipt and changed for a different fragrance. The insolent attitude and challenging look of the young sales assistant was way more powerful and impressive than the 100% oil. Not buying again from Dusk. I won't waste my money in Dusk, Mandurah again but the sales service was interesting!!
Interestingly, the replacement oil was of poor performance as well.
Expectations weren't met
I purchased two lanterns and 4 pillar candles online.
The items did arrive quickly but the packaging was awful, the lanterns appeared to just be carelessly thrown in on top and one has a large dent on the side that I can't push back out.
I can't smell the candles while they are burning, which is disappointing as this is the main reason I shopped at Dusk, thinking my room would be filled with a pleasant aroma.
I might give Dusk a second chance and purchase a different type of candle to see if there is any improvement, otherwise, their stock is just too low quality and overpriced for me.
Today I purchased the Dusk Seline Chalk Diffuser (Deluxe Spa Edition) so it’s the most expensive in the Dusk diffuser range (a gift for myself) & while yes I do like the diffuser & I cant say that I have any major complaints about it & it’s more just a few little gripes or a few little things that I noticed that are kinda disappointing but it’s only because it’s a little pricey so that tends to make little things stand out more. The biggest disappointment out of the few little gripes I have is that the meditation music it plays is actually only...1 very short repetitive tune (a few notes constantly repeated) so for the price I was a little disappointed about that feature because it would’ve been better had it played more then mentioned. For this diffuser being Dusks top of the range perhaps they should incorporate a Dusk app that customers can download & then pick & choose from a list of different meditation music although if Dusk were to do this I sincerely hope they won’t make diffuser more expensive then what the Seline diffuser already costs & so this was the biggest of the disappointments out of the few little gripes but again it’s only because it’s pricey for what it is & so it was just a little disappointing that there was not only a lack of variety with the meditation music but the 1 song available is just a few notes repeated continuously BUT with that said I can totally except that if this was a major issue for me then it’s my own fault as I should’ve checked in store about this feature before purchasing the diffuser but it’s not a major issue for me simply just a little bit disappointing but because of this I do feel Dusk should reduce the price of this diffuser (members price is still not cheap enough) & the reason I feel they should is because most would think meditation music would mean more then a few very short repetitive notes. Now my other 2 little gripes are the remote could be better quality as it really lacks any sensitivity as you do have to be standing quite fairly close to the diffuser for the remote to work & sometimes it takes 2 or 3 goes of pushing the button for diffuser to register the remote is being used & yes this is even after replacing the button battery with a brand new one which reminds me I’d like to make an IMPORTANT NOTE TO PARENTS/CARER’S etc OF BABIES/TODDLERS & SMALL CHILDREN that the remote uses a CR2032 button/coin battery & the remote does NOT have a screw to secure the battery compartment so I just want to make that point known. Also with the remote if the diffuser is centred in the middle of a room you still have to point the remote towards the front of the diffuser & not be standing at the back of the diffuser/pointing the remote from the back which I understand some people might think this a real petty gripe but if you consider most of today’s items that work with a remote control they do tend to work even if a person isnt facing an object, like things can work while a person is standing with their back to the object without the remote even facing the object at all. Now my last little gripe is the mist is supposed to pool around the whole top/lid to give the impression of misty dew etc however after checking that maybe there was an unknown slight draught coming in from who knows where or somewhere in the lounge/living room that could have been preventing or effecting this feature I decided to move the diffuser into a small enclosed space with NO POSSIBILITY of any sort of draught or breeze etc which happened to be in the hidden/European style type laundry in the centre of the house & NOT in the vicinity of any doors or windows or anywhere near anything that could result in the possibility of slight draught or breeze yet the diffuser still continues to only pool on 1 side or 1 half of the top lid while the other side/half of the lid is dry with no pooling of mist at all. Anyway please take my review as you would like as while some may feel the issues mentioned petty or insignificant etc I still decided to leave the review simply because it isn’t exactly the cheapest & for some people it might be a big expense for them as it might be a gift they are considering purchasing for a loved one or themselves or whatever & therefore because of the diffusers cost some people might want to know opinions or experience that others have had that have purchased this item before they make their final decision on whether or not they want to purchase the diffuser so again take my review as you would like.
Beautiful candles and decor
I love Dusk’s candles and melts. So much variety with guaranteed quality and aroma. Great value and friendly staff with a reliable exchange and returns polIcy that gives peace of mind. Products are great for birthday and Christmas presents too
Beware essential oil quantities
Bought 8 10mL essential oils and noticed immediately that none of the bottles contained the same amount of fluid. Brought his up with Dusk customer service and got a ridiculous answer that the thickness of the bottles differs between smells. Clearly something abnormal has happened but Dusk doesn't care to resolve the issue.
Recommend purchasing in store.
Quick delivery however the glass on both candles was properly smashed, not particularly pleased with my $60 purchase. I recommend purchasing in store. The actual product when in working order is great. This was the first time purchasing online and will be my last.
I can't understand the negative reviews on the diffuser here. I was recently gifted the Sofia Diffuser and 2 bottles of the Moodmist Fragrant Oils to use in it. I have no problem with a beautiful scent filling my home but I do have to watch that I am not heavy handed with how much I use. Usually 6 to 8 drops of the oil is perfect.
I have used other brand diffusers and oils in the past and find this product from DUSK just as good. Anyway this is my experience and considering it's quite expensive price for a gift to me it was money well spent.
Ordered online for the first time, I usually go instore but not atm. Was ordered on Saturday night & arrived today Tuesday. Appreciated the timely manner including delivery & I highly recommend.
Questions & Answers
Could you please tell if I can buy a new glass top for my defuser, as I broke mine .
Thankyou Christine Evans
How do I keep my Dusk Defuser on one colour it changes every minute I like one colour only
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