Reviewer Photos & Videos
Ordered candles on 5/04/20 & hadn't heard anything by the 14/04/20 so sent an email which then took them 6 days to respond to saying the candles i ordered were out of stock so had to re-order. finally got them today & 2 are smashed $75 down the drain :(
Purchased two dusk candles recently and very disappointed, neither has any fragrance, just not worth the money you pay for them. Previous dusk candles purchased a couple of years ago gave endless hours of scent pleasure, so please bring back the original recipe.
- Verified customer
Products Out of Stock. Slow Customer service.
Website not up to date. Products that are out of stock are being advertised.
Customer service response is quite slow.
Asking me to re-order replacement product and pay again for shipping.
Not going to make a second purchase.
It’s a bit pricey but stock is nice.
Dusk is very appealing and smells great.
The pricing is the only down fall. Especially when they can offer 30% or 40% discounts.
The oil diffusers are of good quality but quite pricey. Oils are also quite expensive and for that price you would want them to be pretty pure. The selection is wide with pretty things everywhere. Tip is to look out for the Specials.
Didn't receive online order.
Used dusks online store.. never will I shop with dusk again!! My online purchase never arrived was sent to a different address in a different state?? Think again if you want to order online with dusk. Just have to read there review ratings which I should of done before I ordered through there online store.
Lena black mini portable diffuser
Silly me purchased this item before researching as I have always trusted the quality of Dusk products from previous experiences. I wanted a mini diffuser for my office work space and Pilates studio on the go. Unfortunately this product only works once for 30seconds after a refill. It doesn't hold much and it's tiring plus a lot of product wastage and expense filling it up all the time if you want more than one burst of fragrance. RRP $60 I would buy it again even if it was $5! Don't waste your money. You are better off buying a real diffuser that's a little bigger and can continue to diffuse otherwise you may as well buy a room spray for quick bursts of fragrance because this diffuser is a dud!
I bought 3 vanilla and patchouli 200ml mood reed diffusers and I can't even smell them. One is right next to my bed. A right rip off and waste of bloody money over $100. Never again. There are cheaper and better around
Delivery takes forever
Purchased 1 item almost a week ago, hasn’t even been shipped... not the first time I’ve purchased items that have taken forever too be sent out. Won’t be buying again, the online store is so slow.
Rubbish I brought 2 candle there is no sent they cost me $70
WhT a joke went to the shop around the the corner there candles were amazing
You no what Dusk you like ripping people off and also don’t be fooled by there join there member club that to is ripoff
I bought an aromatica and it failed within the first week. Got it replaced and the exact same thing happened. They should really have someone for quality control otherwise all these products are completely useless. On top of that they told me it was my fault for it failing within a week. Never again will I buy from this place.
Not happy glass exploded
Had a glass cup with candle in it given to me for xmas ot was sitting on a cupboard after lighting it exploded and glass flew everywhere not happy i will be calling them today
These are crap
Have used this 5 times and now won’t work. Used a coin to wipe out residue like I was told to. Now it’s stopped- nit happy. This is a beautiful product to buy but doesn’t last long and expensive
Product not working
Excellent after sales purchase. Got a diffuser for a present. Didnt use it for about six months and found there was no steam. I asked a sales lady about it and then took it in to the store. After taking the tops off she said the silver bit in the bottom wasnt turning and no bubbles. She replaced it straight away without a receipt. She said they stand by their products and have also exchanged another item without a receipt. 100 per cent satified
Diffuser doesnt work as described
Their electric diffusers do not perform as expected. No matter how many drops of oil I use the scent doesnt come out and even the steam doesnt blow. Rubbish for the price.
Become a Member - Totally Worth It!
Whilst candles can be something people see no point in spending extra money on as they burn away regardless... Being able to saver the flavour and experience for 70hours more than your average candle is something only Dusk can offer over the range of creations it does - do not miss out; even if it is just once ;)
I bought 2 Rylee Aromatica. Absolutely love them even when they are not turned on I can still smell them when I walk into the room. It is easy to use.
Great service, products and prices
The staff at Elizabeth Shopping Centre are great. I recently went into the store to purchase essential oils and ended up leaving as a member & the oils, & then returning the next day to spend my $10 member voucher & purchasing more oil, a homeware item & Christmas crackers. The crackers are definitely worth the price as they contain a quality Christmas ornament and the chance to win a $25 dusk voucher in every box. There was a 30% off sale & I saved heaps. The staff were not 'sales pushy'. They were knowledgable on the products and went out of ...their way to help me with my decision making & purchases. The store has a feel-good vibe and smells great. I have used the essential oils (lavender/orange) & the mood mist fragrant oil (harmony) and the smell lasts the 5 hours I have it running of an evening in my diffuser and all day on a weekend.
I ourchased the lighter exactly a year ago.
It no longer works. I just took it in to the Hobart store (Eastlands) to see why it no longer works.
Tje dales girl gave me dom very convoluted explanation abour how there was no longer an 'x' inside the tip so No. Defoite it being full of lighter fluid, ir is now usrless.
When I said "So I should just throw it away then?"
she responded with: Yes. Would you like me to do that for you?
I guess that's the extent of Dusk's Service!
Ihave been a big shopper at Dusk ( just yesterday made...
essential oil diffuser not working
Was so excited to have received a Dusk oil diffuser and oils for my birthday from my two beautiful children. Couldn't wait for the house to smell heavenly from the oils however after having it run all day I still can't smell anything. Most disappointed.
It has been a long time since I have received such fantastic service. The female staff member that helped me find the perfect gift in the Geelong westfield store was gold!
Questions & Answers
Could you please tell if I can buy a new glass top for my defuser, as I broke mine .
Thankyou Christine Evans
How do I keep my Dusk Defuser on one colour it changes every minute I like one colour only
Do I have to use the essential oils from dusk with my dusk diffuser or can I get the oils from anywhere?
I have used them with other essential oils. But check the product's instructions/user guide :-)
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