Reviewer Photos & Videos
I bought a set of 8 on special for $110.. I wasn't happy with any of them.. very little smell... so I thought I would read some reviews... I havn't read one good review... will not be purchasing anything else from there.. Very disappointed.
What a dud!!!
No fragrance AT ALL!! Looks pretty though. That's why I give it 2 stars. Ecoya or Glasshouse from now on.
Mood Mist diffuser refill smells chemically
I purchased the refill for my existing reed diffuser. It let's off a chemical type smell which is really horrible.
Always wanted a mist diffuser & got one for Christmas finally! It mists - sort of - but it spits water all over the place from where the mist comes from. I spoke with Dusk but without a gift receipt I can’t do anything and I don’t want to tell my friend it doesn’t work properly as she’s a kind person and she’s not well - I don’t want to bother or stress her. My $20 Kmart mist diffuser works far better than the $100+ Dusk one. I’m so very disappointed.
Over powering smell..made in China but disgised as PRC...the reed infuser in Strawberries and cream is a fail.
Really stay away from the strawberries and cream reed sent..i had to move it t o the spare room..so overpowering and little like medicine on the aroma..
Just checked on my soy candles from Dusk Australia&have seen that they are made in China.l won’t be buying these again.if l want crap from overseas l can go to kmart&spend a fraction of the price.candles from Dusk are not cheap,way overpriced for cheap imports
Read the label guys when purchasing from Dusk Australia
Dusk melts that don't melt - Bad quality & expensive
Recently purchased a candle burner and melts for a gift for someone (buy 5 melts for $20 deal), then sales assistant did the upsell to buying another 5 for extra $10 (total 10 melts for $30). Out of the 5 melts I kept for myself, 2 of them do not melt! I have had the burner going for around an hour each time to find the wax is barely melted. The photo attached is the second melt i tried using, had been "melting" for 45 minutes and found it still solid and slightly melted underneath when i moved the melt with my finger. I have been using melts f...or years and have had no problems until now with the Dusk melts. I use to buy my candles from Dusk back in the early 2000's, and hadnt purchased from them in the last 10 years until now and notice the quality has definitely changed for the worse as i noticed they are now made in China. I will go back to buying from local candle makers that are better quality and better value. Waste of money, do not recommend buying Dusk candles.
The quality has gone downhill
just purchased two candles online, firstly the fragrance isn't as strong as I remember from a few years ago which is disappointing considering what you pay. Secondly, they didn't arrive in high quality condition. The wax inside one candle was all discoloured in one section and the other candle had broken wax all throughout the candle. I was looking forward to displaying them in the main rooms of my house, but they both look terrible, so they will be kept in my bedroom out of sight. Also, silly me for not checking first, but I just realised these candles are made in China, I thought they were made in Australia. So it will be the last time I purchase your mediocre products Dusk :(
Dusk diffuser not working as expected
Purchased a Dusk diffuser online a few months ago, essential oils had leaked in the package, did get the money back for these, however, the Diffuser doesn't emit the oils very well. It doesn't matter how much oil I put into the filler there is not much smell in the room, only if you sit on top of it. I have followed the instructions exactly, wouldn't waste my money on purchasing another, esp for the price I paid, over $120.00. The trusty old candle oil burner is much better.
Expectations weren't met
I purchased two lanterns and 4 pillar candles online.
The items did arrive quickly but the packaging was awful, the lanterns appeared to just be carelessly thrown in on top and one has a large dent on the side that I can't push back out.
I can't smell the candles while they are burning, which is disappointing as this is the main reason I shopped at Dusk, thinking my room would be filled with a pleasant aroma.
I might give Dusk a second chance and purchase a different type of candle to see if there is any improvement, otherwise, their stock is just too low quality and overpriced for me.
- Verified customer
Products Out of Stock. Slow Customer service.
Website not up to date. Products that are out of stock are being advertised.
Customer service response is quite slow.
Asking me to re-order replacement product and pay again for shipping.
Not going to make a second purchase.
Lena black mini portable diffuser
Silly me purchased this item before researching as I have always trusted the quality of Dusk products from previous experiences. I wanted a mini diffuser for my office work space and Pilates studio on the go. Unfortunately this product only works once for 30seconds after a refill. It doesn't hold much and it's tiring plus a lot of product wastage and expense filling it up all the time if you want more than one burst of fragrance. RRP $60 I would buy it again even if it was $5! Don't waste your money. You are better off buying a real diffuser that's a little bigger and can continue to diffuse otherwise you may as well buy a room spray for quick bursts of fragrance because this diffuser is a dud!
I ourchased the lighter exactly a year ago.
It no longer works. I just took it in to the Hobart store (Eastlands) to see why it no longer works.
Tje dales girl gave me dom very convoluted explanation abour how there was no longer an 'x' inside the tip so No. Defoite it being full of lighter fluid, ir is now usrless.
When I said "So I should just throw it away then?"
she responded with: Yes. Would you like me to do that for you?
I guess that's the extent of Dusk's Service!
Ihave been a big shopper at Dusk ( just yesterday made...
essential oil diffuser not working
Was so excited to have received a Dusk oil diffuser and oils for my birthday from my two beautiful children. Couldn't wait for the house to smell heavenly from the oils however after having it run all day I still can't smell anything. Most disappointed.
10mL essential oil is 8mL.
I was very happy with the cutomer service in the Garden City, Booragoon shop however I think the assistant has given me the tester bottle. Among my first aid and medical supplies I have a syringe which I used to measure the contents. I only got 7.5ml and not 10ml. Ripped off and I just don't have the time to go back to the shop. I can't help but feel this was not an innocent annomoly.
Dusk Aromatica Air Purifier
I purchased the Aromatica Air Purifier (Duo unit) and Pods for my semi-enclosed outdoor area. I asked the sales assistant how long the pods would last and she said along the lines of 2 hours a day for 2 months usage; around 120 hours. Considering the unit only allows three timed settings of 8, 12 and 24 hours, it would be difficult to limit the unit to two hours unless I set a timer and physically turned it off. So even at the lowest timed setting of 8 hours the pods would only last around 15 days. NOT value for money considering the pods a...re at cheapest $30 for 2 packs of 2. The unit comes with a remote but it doesn't work very well; turning the unit on and off does require physical intervention. The unit is supposed to cover up to 35m2, but I'm not finding that's the case. I can see this purchase is turning into a bit of a lemon after less than a week. For the price I don't think it is a worthwhile purchase and wouldn't buy another one or recommend it and I won't be buying any more pods.
Loved past wax melts but fragrance now diluted
Have been buying Dusk welts for years but last 5 purchased in September 2018 have diluted fragrance & am very disappointed. Has fragrance been lessened to save costs? Won't buy anymore.
- Verified customer
I spend a lot of money on candles and love glasshouse and ecoya. I have never found dusk candles to retain their smell or burn clean. I decided to buy two artisan candles and am very disappointed. Considering they are premium candles I can hardly smell them and I feel are a complete waste of money.
Wax melts are something I regret buying
Usually I don't write bad reviews like this, but in this case I think I had to.
Over the weekend I wandered into a Dusk store, and walked out with some wax melts and an adorable oil burner.
The wax melts were something I had thought about buying for a while, and with that adorable oil burner I had to try them out!
They only smells nice while it's in their solid form, as soon as they started to melt in the burner it started giving off this horrible scent that reminds me of cheap and nasty dollar store scented candles. What is worse, it gave me this terrible headache! Like my partner said, the Calm wax melt is not calming at all! Taking the rest of them back, such a shame...
Not good quality
I bought some essential oil, the quality of the oil is same as dollar shop essential oil. Not worth for money. Candles are OK for not worth the money. There are many other brand that are much more promising.
Questions & Answers
Could you please tell if I can buy a new glass top for my defuser, as I broke mine .
Thankyou Christine Evans
How do I keep my Dusk Defuser on one colour it changes every minute I like one colour only
Do I have to use the essential oils from dusk with my dusk diffuser or can I get the oils from anywhere?
I have used them with other essential oils. But check the product's instructions/user guide :-)
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