Reviewer Photos & Videos
Fantastic customer service !!!!
Every time I go in the Epping plaza store I have to say Julie is the best . She always welcomes you with her beautiful smile and so friendly. She is also very helpful. Love going to that store............. Grace
Ayla Black MoodMist® Diffuser
Love my new Moodmist, the smells are divine! It fit perfectly with our room! Love the colour change its make the room look really cool. I can smell it throughout our loungeroom its really strong and perfect.
Can hardly smell the MoodMist and fragrance diffusers
I purchased the McKenzie MoodMist diffuser along with several essential oil fragrances, and found that even on the 'high' mist setting, I could hardly smell any scent coming from the diffuser. They recommend adding 5 drops to the MoodMist, but even with 12 drops I couldn't smell much at all unless I'm seated right next to it. I also purchased several of their reed diffuser refills, and their scents just aren't strong enough. Not worth the $120 I paid for the MoodMist, and the $30 for the 2 essential oil fragrances. They need to improve their quality if they want to charge these prices!
Excellent service at Whitfords store
Jesse at the Whitfords store should be highly commended for his excellent customer service skills as he is naturally warm, friendly and helpful. Manager Marsha at the store is also warm and welcoming and they both make such a lovely team. Will certainly be going back again when in need of gift ideas as the diffuser that they assisted me in choosing was absolutely the perfect birthday gift that was much loved by its recipient. Thank you Jesse & Marsha!
Today I purchased the Dusk Seline Chalk Diffuser (Deluxe Spa Edition) so it’s the most expensive in the Dusk diffuser range (a gift for myself) & while yes I do like the diffuser & I cant say that I have any major complaints about it & it’s more just a few little gripes or a few little things that I noticed that are kinda disappointing but it’s only because it’s a little pricey so that tends to make little things stand out more. The biggest disappointment out of the few little gripes I have is that the meditation music it plays is actually only...1 very short repetitive tune (a few notes constantly repeated) so for the price I was a little disappointed about that feature because it would’ve been better had it played more then mentioned. For this diffuser being Dusks top of the range perhaps they should incorporate a Dusk app that customers can download & then pick & choose from a list of different meditation music although if Dusk were to do this I sincerely hope they won’t make diffuser more expensive then what the Seline diffuser already costs & so this was the biggest of the disappointments out of the few little gripes but again it’s only because it’s pricey for what it is & so it was just a little disappointing that there was not only a lack of variety with the meditation music but the 1 song available is just a few notes repeated continuously BUT with that said I can totally except that if this was a major issue for me then it’s my own fault as I should’ve checked in store about this feature before purchasing the diffuser but it’s not a major issue for me simply just a little bit disappointing but because of this I do feel Dusk should reduce the price of this diffuser (members price is still not cheap enough) & the reason I feel they should is because most would think meditation music would mean more then a few very short repetitive notes. Now my other 2 little gripes are the remote could be better quality as it really lacks any sensitivity as you do have to be standing quite fairly close to the diffuser for the remote to work & sometimes it takes 2 or 3 goes of pushing the button for diffuser to register the remote is being used & yes this is even after replacing the button battery with a brand new one which reminds me I’d like to make an IMPORTANT NOTE TO PARENTS/CARER’S etc OF BABIES/TODDLERS & SMALL CHILDREN that the remote uses a CR2032 button/coin battery & the remote does NOT have a screw to secure the battery compartment so I just want to make that point known. Also with the remote if the diffuser is centred in the middle of a room you still have to point the remote towards the front of the diffuser & not be standing at the back of the diffuser/pointing the remote from the back which I understand some people might think this a real petty gripe but if you consider most of today’s items that work with a remote control they do tend to work even if a person isnt facing an object, like things can work while a person is standing with their back to the object without the remote even facing the object at all. Now my last little gripe is the mist is supposed to pool around the whole top/lid to give the impression of misty dew etc however after checking that maybe there was an unknown slight draught coming in from who knows where or somewhere in the lounge/living room that could have been preventing or effecting this feature I decided to move the diffuser into a small enclosed space with NO POSSIBILITY of any sort of draught or breeze etc which happened to be in the hidden/European style type laundry in the centre of the house & NOT in the vicinity of any doors or windows or anywhere near anything that could result in the possibility of slight draught or breeze yet the diffuser still continues to only pool on 1 side or 1 half of the top lid while the other side/half of the lid is dry with no pooling of mist at all. Anyway please take my review as you would like as while some may feel the issues mentioned petty or insignificant etc I still decided to leave the review simply because it isn’t exactly the cheapest & for some people it might be a big expense for them as it might be a gift they are considering purchasing for a loved one or themselves or whatever & therefore because of the diffusers cost some people might want to know opinions or experience that others have had that have purchased this item before they make their final decision on whether or not they want to purchase the diffuser so again take my review as you would like.
Beautiful candles and decor
I love Dusk’s candles and melts. So much variety with guaranteed quality and aroma. Great value and friendly staff with a reliable exchange and returns polIcy that gives peace of mind. Products are great for birthday and Christmas presents too
I can't understand the negative reviews on the diffuser here. I was recently gifted the Sofia Diffuser and 2 bottles of the Moodmist Fragrant Oils to use in it. I have no problem with a beautiful scent filling my home but I do have to watch that I am not heavy handed with how much I use. Usually 6 to 8 drops of the oil is perfect.
I have used other brand diffusers and oils in the past and find this product from DUSK just as good. Anyway this is my experience and considering it's quite expensive price for a gift to me it was money well spent.
Ordered online for the first time, I usually go instore but not atm. Was ordered on Saturday night & arrived today Tuesday. Appreciated the timely manner including delivery & I highly recommend.
It’s a bit pricey but stock is nice.
Dusk is very appealing and smells great.
The pricing is the only down fall. Especially when they can offer 30% or 40% discounts.
The oil diffusers are of good quality but quite pricey. Oils are also quite expensive and for that price you would want them to be pretty pure. The selection is wide with pretty things everywhere. Tip is to look out for the Specials.
Product not working
Excellent after sales purchase. Got a diffuser for a present. Didnt use it for about six months and found there was no steam. I asked a sales lady about it and then took it in to the store. After taking the tops off she said the silver bit in the bottom wasnt turning and no bubbles. She replaced it straight away without a receipt. She said they stand by their products and have also exchanged another item without a receipt. 100 per cent satified
Become a Member - Totally Worth It!
Whilst candles can be something people see no point in spending extra money on as they burn away regardless... Being able to saver the flavour and experience for 70hours more than your average candle is something only Dusk can offer over the range of creations it does - do not miss out; even if it is just once ;)
I bought 2 Rylee Aromatica. Absolutely love them even when they are not turned on I can still smell them when I walk into the room. It is easy to use.
Great service, products and prices
The staff at Elizabeth Shopping Centre are great. I recently went into the store to purchase essential oils and ended up leaving as a member & the oils, & then returning the next day to spend my $10 member voucher & purchasing more oil, a homeware item & Christmas crackers. The crackers are definitely worth the price as they contain a quality Christmas ornament and the chance to win a $25 dusk voucher in every box. There was a 30% off sale & I saved heaps. The staff were not 'sales pushy'. They were knowledgable on the products and went out of ...their way to help me with my decision making & purchases. The store has a feel-good vibe and smells great. I have used the essential oils (lavender/orange) & the mood mist fragrant oil (harmony) and the smell lasts the 5 hours I have it running of an evening in my diffuser and all day on a weekend.
It has been a long time since I have received such fantastic service. The female staff member that helped me find the perfect gift in the Geelong westfield store was gold!
I love it love the essential oils love the style as I use as lamp too
Love most things but must admit tea lights don’t frangrance much weak.
But can’t fault diffusers
Love their specials too and being a dusk member
August 7th 2019 Update: Nice smell when available dusk aromatic
Love the idea and colour choices and pod fragrance of the dusk aromatic purifying but must say duo fan noisy pods expensive fragrance not long lasting
Brought 3 and all 3 are slight different in fan noise
Love concept but not sure if worth the expense and if really cleaning air as stated maybe other options to get same for less...
Quick online service and delivery
I have placed my 3rd online order with Dusk because their service is very efficient. I have place an order and it has always been sent the next business day, even during busy sale periods. This service is not expected, but is appreciated - I wish other retailers would take note!!
Excellent customer service at TTP
I was looking for a gift for a work colleague and was served by Kerry at TTP. Kerry was very helpful without being pushy. She worked out what I needed and assisted me in making a decision. She was so good that I returned to buy my mother a present and to sign up to the loyalty programme. It is nice to see some good old fashioned customer service
Absolutely Beautiful Diffusers!!
Every morning I love turning on my diffusers with the Dusk pink butter icing fragrance and not only do they look amazing, the fragrance fills my home with a lovely scent that is not overpowering... I have had so many comments asking what they are and what fragrance I use... Worth every penny!!!
Fountain gate dusk shop
When ever I go into the dusk shop at fountain gate. The staff are very helpful and very nice . Nothing to hard for them . Even when I went in there before Christmas and the shop was full of customers. If there s a problem with something you buy. They will try and sort the problem out for you. Thankyou to The manger and staff for the fantastic customer service .
Three wick candle made in China
I was given this lovely candle in a rose scent. I thought it would be nice to purchase another for a friend and couldn't believe the price of $99.00. But even more disappointing was finding out this candle was produced in PRC!! I am so disappointed and think dusk should produce candles in Australia, especially at that price!!
Questions & Answers
Could you please tell if I can buy a new glass top for my defuser, as I broke mine .
Thankyou Christine Evans
How do I keep my Dusk Defuser on one colour it changes every minute I like one colour only
Do I have to use the essential oils from dusk with my dusk diffuser or can I get the oils from anywhere?
I have used them with other essential oils. But check the product's instructions/user guide :-)
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