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Dux Airoheat D2FH1800C

Dux Airoheat D2FH1800C

1.0 from 10 reviews

Reviews

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(10)
  • Incentivised Review Yes (0%) · No (100%)
  • Build Quality
    1.0 (1)
  • Value for Money
    1.0 (1)
  • Cleaning & Maintenance
    1.0 (1)
  • Noise Level
    1.0 (1)

Louise

LouiseQueensland

  • 3 reviews
  • 1 like

This deserves no stars, one is being generous

published

Purchased in January 2011 for $3,000.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 5 person(s)
Functionality
Temperature Consistency
Heating Speed
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2 comments
Dux
Dux C.Dux
Louise
Louise

The Old Bloke

The Old BlokeAU

  • 2 reviews

Good but designed to be redundant

published
Date PurchasedFeb 2012
2 comments
Dux
Dux H.Dux
The Old Bloke
The Old Bloke

Too late it's already been picked up by hard rubbish!

Lady Caroline

Lady CarolineDeception Bay

  • 2 reviews

Buyer beware!

published
Date PurchasedAug 2007
1 comment
Lady Caroline
Lady Caroline

Since writing this review Dux have come through for us exceptionally! They have replaced our system with a top of the line electric one. Thank you Dux for standing by your customer. I would like to give Dux a 10 out of 10 for their service.

Baldone

BaldonetOOWOOMBA

Saving water with cool showers!

published

We also bought our home a bit over 2 years ago, got stuck with lemon dishwasher, dodgy oven but we weren't aware we'd also invested in below standard hotwater unit until start last winter when warm water days started. We've made it through warm summer but started back on Lukewarm water for last month. Replacement cost of such a major item is difficult to say least when you have not budgeted for it? Only option maybe to but outdated electric storage!


Dux contacted me from previous post

published

It appears that maybe they do contact everyone to make it look like they are concerned. Passed on the serial number as requested asked for photos of leaks. No contact since. I have an old Saxon still going strong after 20 years at our little house. Bit slack I think.
Have had win put a rinnai electric hot water system in . Yeh it cost me but no leaks and I'll save on water and heating costs.
I'd like to thank Dux for there assistance. Only joking

1 comment
laney
laney

If anyone needs parts for this model contact me I haven't dumped it yet


Not happy

published

We bought our home a bit over 2 years ago, we weren't aware we'd also invested in below standard hotwater unit aswell. We've had Lukewarm water for a few months now, we've had the Fan replaced and that didn't solve the problem, what's next? We've got a young family and simply can't afford to replace the whole unit? :(

1 comment
Dux
Dux H.Dux

Ken S

Ken SBonny Hills

Dux Sux

published

Have just been told that our 8 year old Airoheat HWS is beyond repair due to corrosion of the main tank & outer body of the unit. Previously paid to have the pressure valve replaced & am now going to have to replace the whole system................ ( It will NOT be with another Dux product ).
Our real estate agent told us that they have experienced numerous such situations with these HWS systems.
If this product was a car there would have been a thorough investigation by the manufacturers & a product recall.
All in all Dux, I would say you have caused irreparable damage to your reputation & standing in the industry by manufacturing & promoting such a shoddy product.
Australian made for Australian conditions????????


DUX Airoheat failure

published
1 comment
Dux
Dux H.Dux

Hi Mick, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at feedback@dux.com.au with reference number PRW264, please include your 12 digit serial number. Thanks Dux After Sales.

itcandothat

itcandothat

  • 6 reviews
  • 8 likes

an undoutbted dud. An early unit.

published
1 comment
Dux
Dux H.Dux

Hi. If you would like Dux Manufacturing to look into this further, please email feedback@dux.com.au, please supply your serial number and a brief description of your issue. Your reference number is PRW192.
Thanks Dux After Sales.

beefabear77

beefabear77

  • 8 reviews

Read these reviews and buy accordingly

published

Like so many others here, regret purchasing the Dux as in 5 years it has twice broken down. Fortunately the first time was under warranty and needed a completely new unit as both the barrel and the fan broke down. Second time not so lucky & had to spend $300+ on repairs for the fan unit. Not good enough given so many others with similar issues and obviously a Dux quality issue.
Energy efficient...quiet
Too many breakdowns and quality issues

4 comments
Dux
Dux H.Dux
beefabear77
beefabear77

Update: e-mailed Dux responding to above comment over two weeks ago and not a word as yet!

Dux
Dux H.Dux

Hi, Dux Manufacturing Limited sent a response on the 14th of April to the email address provided. Unfortunately it does not look like you received this response, Dux will arrange for the response to be re sent.
Thanks Dux After Sales.


See all Dux Airoheat reviews

Questions & Answers

1947

1947asked

Model d2fh00000c. The water comes out orange. Is it worth repairing and why? Warranty finish last yr. please enlighten me.

2 answers
ṣ̄ụk
ṣ̄ụk

Sounds like it is cactus, have had a bunch of water heaters pack up in my life and this is a symptom when this happens. Up to you ultimately but the plumber will probably tell you to ditch it go with a more reputable brand which will generally be a couple hundred dollars more.

Tim
Tim

Get a new system and not DUX which are duds!


abkoz

abkozasked

2 hot logic boards and a replacement fan and now I notice a water leak from the bottom of the unit. The unit was installed in 2008. This is unacceptable Dux. What is this going to cost me? This appear to be a problem many have experienced here. I think Dux needs to replace these units at their cost or they may be sufficient reasons for a class action law suit. Do the right thing Dux. Thanks. KishoreS

3 answers
Danika
Danika

i'm keen for a class action, mine just **** itself not even 5 years old, nothing left under warranty except if the whole tank splits and then i still have to pay for the labour and installation if it needs to be replaced!

I'm up for this action I had my post removed because I told it as it is just a crappy dux product

Helen N
Helen N

I will be in on a class action. Our system is only two years old and has been nothing but trouble. There is no hot water yet again because of the faulty pilot light.... grrrr


Wayne Backhouse

Wayne Backhouseasked

My dux heat pump ,is it working properly it's winter and while showering the cold tap is off should I get it looked at?also washing dishes water seems cool thank Wayne

2 answers
Dux
Dux H.Dux

Hi Wayne, please call Dux on 1300 365 115 - option 2. Some one will then be able to discuss further with you in regards to the operation of your hot water system.

Regards
Dux After Sales.

Masterscoach
Masterscoach

Yes I would should be hotter than that


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